Customer Service Essays (Examples)
Study Document
Wells Fargo Collateral Protection Insurance Scandal
… the banking firm placing CPI on accounts even though the account holders did not ask for it or want it. It resulted in customer paying unnecessary and higher fees over a period of time. Wells Fargo was sued and agreed to settle the case out of court … approximately $400 million without admitting fault (Top Class Actions, 2019). The scandal, however, caused Wells Fargo to lose a great deal of reputation: customer began leaving the bank in droves and the firm suddenly found itself wondering how it had fallen and what it could do to … in droves and the firm suddenly found itself wondering how it had fallen and what it could do to shore up trust among customer once more. For years, the bank seemed happy to dupe customer with excessive fees, believing no customer would be sophisticated enough to realize just how he was being overcharged—but……
References
References
Forsyth, D. R., & O’Boyle Jr, E. H. (2011). Rules, standards, and ethics: Relativism predicts cross-national differences in the codification of moral standards. International Business Review, 20(3), 353-361.
Goodpaster, K. (1983). Ethical frameworks for management. HBS.
Horowitz, D. (2011, May). We need a \\\\\\"moral operating system\\\\\\" Retrieved from https://www.ted.com/talks/damon_horowitz (Links to an external site.)
Top Class Actions. (2019). The settlement is closed. Retrieved from https://topclassactions.com/lawsuit-settlements/closed-settlements/917069-wells-fargo-auto-loan-insurance-class-action-settlement/
Study Document
Banking Industry Crimes
… the core of banking is holding of financial assets, other key activities include, but they are not limited to, commercial and personal banking service, insurance, etc. In that regard, therefore, banks happen to be one of the most sensitive sectors in an economy. Bank managers have a … sector are secured. The key stakeholders, from the perspective of a bank institution are inclusive of the government and the various regulatory agencies, customer, investors, employees, other institutions in the financial service sector, etc. In seeking to promote transparency – both within and without – the institutional boundaries, banks must adhere to various strict guidelines, … collar crime could be defined as “nonviolent crime committed for financial gain” (Zagaris, 2010, p. 113). On the other hand, in the financial service realm, violent robbery is any criminal act that involves the holding up of a bank in a forceful manner with an……
References
References
Albrecht, W.S., Albrecht, C.C., Albrecht, C.O. & Zimbelman, M.F. (2008). Fraud Examination (3rd ed.). Mason, OH: Cengage Learning.
Dionne, B. (2020). Regions Bank Teller Accused of Stealing Customer Identities Faces Felony Charges. Retrieved https://www.wbrc.com/2020/01/30/regions-bank-teller-accused-stealing-customer-identities-facing-felony-charges/
Golden, T.W., Skalak, S.L. & Clayton, M.M. (2006). A Guide to Forensic Accounting Investigation. Hoboken, NJ: John Wiley & Sons.
Krancher, M., Riley, R. & Wells, T.J. (2010). Forensic Accounting and Fraud Examination. Hoboken, NJ: John Wiley & Sons.
Singleton, T.W., Singleton, A.J. & Bologna, R.J. (2006). Fraud Auditing and Forensic Accounting (3rd ed.). Hoboken, NJ: John Wiley & Sons.
Zagaris, B. (2010). International White Collar Crime: Cases and Materials. New York, NY: Cambridge University Press.
Study Document
Online Auctions For Fund Raising By Non Profit Organizations
… of price determination mechanism in the markets. Auction is negotiation protocols that entail simultaneous bidding with the price determined bidders and products or service allocated based on competition amongst potential buyers (McAfee, 2017).
Classifications of Auctions
There are four major classifications of auctions formats in the market … the regular price when the market is experiencing high demand. The rationale for surge pricing is the continued supply of a product or service when the market is experiencing unprecedented high demand. Lower willingness to pay the surge price results in a demand decline. This enables the … high demand. Lower willingness to pay the surge price results in a demand decline. This enables the scarce resources to be shared among customer willing to pay a premium for products when the market is experiencing a surge. On the other hand, a market surge implies higher … a premium for products when……
References
References
Cachon, G. P., Daniels, K., & Lobel, R. (2015). The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity. https://ssrn.com/abstract=2698192
Connelly, A., & Winter, M. (2003). Going...Going...Gone!: Successful Auctions for Non-Profit Institutions (Second). Target Funding Group, Inc. All.
Fasli, M., Co, C., & Co, C. (2014). Designing and Implementing E-market Games. Designing and Implementing e-Market Games. January 2005.
Forbes Magazine. (2019). The 100 Largest U.S. Charities. Forbes Magazine. https://doi.org/10.1007/springerreference_75918
Hasker, K., & Sickles, R. (2010). eBay in the Economic Literature: Analysis of an Auction Marketplace. Review of Industrial Organization, 37(1), 3–42. https://doi.org/10.1007/s11151-010-9257-5
Kingston, K. (2015). A Higher Bid: How to Transform Special Event with Strategic Benefit Auctions. John Wiley & Sons, Inc., Hoboken, New Jersey.
Klemperer, P. (2004). Auctions: Theory and Practice. In Princeton University Press. https://doi.org/10.4337/9781839107429.00004
McAfee, P. (2017). The Ideal Auction - Numberphile. YouTube. https://www.youtube.com/watch?v=4kWuxfVbIaU
Study Document
Compare And Contrast Competitive Business Pricing Models
Price skimming and penetration pricing are marketing strategies typically implemented when businesses commit to a launch of new service or products. Reliant on low upfront prices, penetration pricing attracts customer in a straight forward fashion. Skimming aims to make the most through short-term profits by offering high upfront prices to the most interested … good example of penetration pricing is Walmart. They offer the lowest price guaranteed on many of their products and will price match if customer find lower prices elsewhere. For a skimming example, Apple offers high prices for their latest release iPhones to interested customer and then, over time, the same model’s price lowers due to decreased demand and popularity. Both pricing strategies aim to make profits, yet … to make profits, yet one is aiming for long-term profits versus short-term profits.
There are three pricing strategies that any business must consider. customer value-based pricing, competition-based pricing,……
References
References
Nagle, T. T., Hogan, J., & Zale, J. (2016). The Strategy and Tactics of Pricing: New International Edition. London, England: Routledge.
Schindler, R. M. (2011). Pricing Strategies: A Marketing Approach. Thousand Oaks, CA: SAGE Publications.
Study Document
Purchasing And Supply Management
… at how the function relates to selecting a qualified supplier, 2) selecting the best strategies for negotiating prices, 3) creating a project supply, service and material budget for detailed requirements, 4) discussing the benefits and costs of outsourcing, and 5) evaluating various organizations that are benchmarks in … then to ask for more than one might expect to get. Starting high gives you room to walk down.
Creating a Project Supply, service and Material Budget from Detailed Requirements
The first step in this process is to identify the needs—i.e., the requirements for supply, service and materials. This tells you what you…[break]…shows that risk can be divided into categories based on assessment, mitigation, monitoring, and contingency planning. From … ruin. Supply managers must be cognizant of the overall goal of the company and what the company aims to do and be with customer. Just as Audi and Dell sought to……
References
References
BDC. (2019). 6 ways the purchasing department can improve your business. Retrieved from https://www.bdc.ca/en/articles-tools/operations/purchasing/pages/purchasing-department-objectives.aspx
Benton, W. C. (2013). Supply chain focused manufacturing planning and control. Nelson Education.
Burt, D. N. (2010). Supply Management, 8th Edition. Devry.
Harland, C., Brenchley, R., & Walker, H. (2003). Risk in supply networks. Journal of Purchasing and Supply management, 9(2), 51-62. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.471.2910&rep=rep1&type=pdf
Holmlund, M. & Strandvik, T. (1999) Perception configuration in business relationship, Management Decision, 37(9), 686-696
MacNeil/Lehrer Productions (Producer). (1999). Your computer, your way: Dell and thedirect sales model [Video file]. Retrieved from https://libraryresources.columbiasouthern.edu/login
Monczka, R. & Handfield, R. (2016). Purchasing and supply chain management. Boston, MA: Cengage.
NC State University. (2003). Negotiating for success. Retrieved from https://scm.ncsu.edu/scm-articles/article/negotiating-for-success
Study Document
Digital Era And Taxation
… taxation of digital profits difficult. First, it is not easy to track digital activities that generate profits. Digital companies sell their products to customer worldwide from a limited number of sources. Furthermore, a higher percentage of digital goods are intangible. Taxation rules are based on physical location … well defined in accounting and cannot be considered in taxation.
Secondly, digital companies facilitate transactions between sellers and buyers of traditional goods and service. That is, they act as intermediaries. Given their unique position, they can collect information on consumer behavior and sell it to advertisers. Taxation … tax. It has been successful because Japan and Argentina introduced a similar tax. In Japan, the levy is 8 percent on cross-border digital service to customer, whereas, in Argentina, it is 3 percent.
Tax experts have criticized this tax measure because of its limitations. First, there is no consensus … the tax. Initially,……
References
References
Committee of Experts on International Cooperation in Tax Matters. (2019). Tax Issues related to the Digitalization of the Economy: Report (E/C.18/2019/CRP.12). https://www.un.org/esa/ffd/wp-content/uploads/2019/04/18STM_CRP12-Work-on-taxation-issues-digitalization.pdf
Katz, R. (2015). THE IMPACT OF TAXATION ON THE DIGITAL ECONOMY. https://www.itu.int/en/ITU-D/Conferences/GSR/Documents/GSR2015/Discussion_papers_and_Presentations/GSR16_Discussion-Paper_Taxation_Latest_web.pdf
Pemerathna, A. (2016). Economic impact of digital taxation: A case on information communication technology industry Sri Lanka. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.2910328
Sand-Zantman, W. (2018). Taxation in the Digital Economy. https://www.orange.com/fr/content/download/47110/1371114/version/1/file/Rapport%20TAXATION-VF-Mai2018.pdf
Sestakova, M. (2018, February). Tax Challenges of the Digital Economy [Paper presentation]. Management Challenges in the 21st Century, Bratislava, Slovakia.
Study Document
McCain Foods Strategies
… McCain Foods in order to keep themselves up with the market. Marketing strategies are the core strategies that define how the product and service reaches to the customer. McCain foods comes under the highly competitive Food and Beverages Industry for which an effective marketing mix is employed making the company successful … (Essays, 2018). The 4ps of the market; price, promotion, place and product, are the most effective tools to ensure the brand loyalty and customer retention. Marketing mix ensures overall effectiveness of the company’s strategies as they are the building blocks of marketing strategy
First and foremost, McCain … for the company to increase their brand loyalty. The pricing strategy of the McCain Foods is in such a way that it supports customer centric approach where any one price model is not kept in place, instead, various strategies are employed and consumers are given various perks … advertising……
References
References
(2019, September 17). Business Case Studies. Retrieved from https://businesscasestudies.co.uk/how-mccain-responds-to-changes-in-the-external-environment/#axzz2m8hClVBn
SLEPT Analysis of McCain Foods. (2015, April 03). PDF Slide. Retrieved from https://pdfslide.net/documents/slept-analysis-of-mccain-foods.html
Williamson, D. (2018, December 05). McCain Foods SWOT Analysis. Eassy 48. Retrieved from https://www.essay48.com/term-paper/13961-McCain-Foods-Swot-Analysis
Study Document
Managing Behavior In Adolescents And Children Through Solution Focused
… the direction of a future wherein your present issues have less of an effect on your life. SFBT is focused on finding sensible, service answers for customer as fast as would be prudent, and the viability of this treatment has affected its spread the world over and use in different … stressors of life to high-affect life occasions. It puts critical thinking at the bleeding edge of the discussion and can be valuable for customer who aren't experiencing major emotional wellness issues and need assistance taking care of a specific issue. As opposed to going through years in … together to characterize an issue and objective. The issue definition is then subsumed by the issue or exemption conceptualization. For instance, if a customer were to characterize the issue as incapable of adapting aptitudes for despondency, at that point the issue would be conceptualized as ineffectual adapting … that point……
References
References
Boyer, B., MacKay, K. J., McLeod, B. D., & van der Oord, S. (2018). Comparing Alliance in Two Cognitive-Behavioral Therapies for Adolescents with ADHD Using a Randomized Controlled Trial. Behavior Therapy, 49(5), 781–795. 10.1016/j.beth.2018.01.003
Brockman, M., Hussain, K., Sanchez, B., & Turns, B. (2016). Managing Child Behavior Problems in Children with Autism Spectrum Disorders: Utilizing Structural and Solution Focused Therapy with Primary Caregivers. American Journal of Family Therapy, 44(1), 1–10. 10.1080/01926187.2015.1099414
Gonzalez, C. (2017). Recovering Process from Child Sexual Abuse During Adulthood from an Integrative Approach to Solution-Focused Therapy: A Case Study. Journal of Child Sexual Abuse, 26(7), 785–805. 10.1080/10538712.2017.1354954
Kiser, D. J., & Piercy, F. P. (2014). Creativity and family therapy theory development: Lessons from the founders of solution-focused therapy: The journal of solution focus in organizations. InterAction, 6(2), 51-851645018526?accountid=45782
Smith, T. E., Shelton, V. M., & Richards, K. V. (2016). Solution-focused financial therapy with couples. Journal of Human Behavior in the Social Environment, 26(5), 452–460. 10.1080/10911359.2015.1087921
Study Document
Twitter External Internal Analysis Report To CEO
…
· The Industry itself is growing as more and more people have access to the internet and are able to use the free service. Twitter had increased 23 million active monthly users, Facebook 461 million, and Instagram 400 million (C-138). Of that majority of revenue growth seen … being seen from acquiring new users as the new users now have the ability to access the internet thus to access social media service
· The industry has become such that the only way to have an upper hand over its competitors is to acquire one another. … Value Chain Analysis
3.1 Inbound Logistics and Operations
· It is the main primary activity that adds the most significant value to Twitter's customer.
· Twitter's global platform allows users to instantly share real-time breaking news, clip opinions, and knowledge and can be accessed using desktop or … major secondary activities of Twitter.……
References
References
Thompson, Arthur A.,. (2015). Crafting and Executing Strategy: Concepts and Readings..New York: McGraw-Hill Education, (pp. 138-148)
Study Document
Walmart And Starbucks Sustainability
… focus: community, ethical sourcing, environment, and diversity. Roughly, community and diversity would fall into the category of social responsibility, as these cover community service, youth action, the Starbucks Foundation, the Ethos Water Fund, and the company's diversity plan. On the sustainability front, there is the ethics of … to those of close substitutes. This study comes to an awfully strange conclusion – that in firms with low innovation capability, CSR reduces customer satisfaction and harms market value. First, they make the leap to market value without evidence. But the bigger issue is that the companies … leap to market value without evidence. But the bigger issue is that the companies studied have low innovation levels; that alone will harm customer perception and market value. Given that CSR is difficult to quantify and looks different in different companies owing to their being no set … of this study looks suspiciously……
References
References
Aguilera, R, Rupp, D., Williams, C. & Ganapathi, J. (2005) Putting the S back in corporate social responsibility: A multi-level theory of social change in organizations. Academy of Management Review. (2005). Retrieved November 4, 2017 from https://www.ideals.illinois.edu/bitstream/handle/2142/1768/TS_Aguilera.pdf?sequence=2&isAllowed=y
Banerjee, S. (2008) Corporate social responsibility: the good, bad and the ugly. Critical Sociology. Vol. 34 (1)
Blowfield, M., Frynas, J. (2005) Editorial setting new agendas: Critical perspectives on corporate social responsibility in the developing world. International Affairs. Vol. 81 (3) 499-513.
Brammer, S., Jackson, G. & Matten, D. (2012). Corporate social responsibility and institutional theory: New perspectives on private governance. Socio-Economic Review. Vol. 10 (2012) 3-28.
Campbell, J. (2007) Why would corporations behave in socially responsible ways? An institutional theory of corporate social responsibility The Academy of Management Review. Vol. 32 (3) 946-967.
Epstein, E. (1987) The corporate social policy process: Beyond business ethics, corporate social responsibility, and corporate social responsiveness. California Management Review. Vol. 29 (3) 99.
Friedman, M. (1970) The social responsibility of business is to increase its profits. New York Times Magazine. Retrieved November 4, 2017 from https://www.colorado.edu/studentgroups/libertarians/issues/friedman-soc-resp-business.html
Heningway, C. & Maclagan, P. (2004) Managers' personal values as drivers of corporate social responsibility. Journal of Business Ethics. Vol. 50 (1) 33-44.
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