Customer Service Essays (Examples)
Study Document
Enron Corporate Scandal And Microeconomics
… a particular industry. When employing deregulation, governments needs to provide support and more oversight on certain industries like the energy sector to protect customer and……
References
Works Cited
Amadeo, Kimberly. “Deregulation Pros, Cons, and Examples.” The Balance, The Balance, 16 Jan. 2020, https://www.thebalance.com/deregulation-definition-pros-cons-examples-3305921
Gibney, Alex, director. Enron: The Smartest Guys In the Room. YouTube, Magnolia Pictures, 20 Oct. 2009, https://www.youtube.com/watch?v=BIwFO4_SWQQ&has_verified=1
Kienitz, Paul M. “ENRON: THE SMARTEST GUYS IN THE ROOM (2005).” Paulkienitz.net, Paulkienitz.net, https://paulkienitz.net/enron/smartest-guys.html
Study Document
Royale Racing RP16
...Customer service The Impact of Royale Racing on Race Club Engineering
Introduction
Royale Racing was established in 1968 by Bob King in Great Britain. The company produced single seater race cars until 1987 when the company closed its production facility. King had had some experience in working on speedway cars in New Zealand in his youth and after returning to Great Britain he opened a car lot, selling road cars. His father owned a motor showroom, which is where King learned to take his interest in cars in the first place (Ward). Operating his own lot, he acquired a used Elva on a trade-in and kept it around with the intention of racing the car—but the car caught the attention of other consumers and because he had experience in the speedway, he found that he had a skill set that was in demand in a niche market in England. Thus, he soon……
References
Works Cited
1973 Royale RP16 Formula Ford. https://bringatrailer.com/listing/1973-royale-rp16/
“About Royale Racing.” Royale FCS Competition Services. http://www.racingcarsforsale.co.uk/frameset-royale.htm
Brazilian Formula Ford. http://www.driverdb.com/standings/152-1970/cars/
Lawrence, Paul. Nowhere to Hide: The Story of Royale Racing Cars. TFM Publishing, 2001.
“Royale.” http://www.f3history.co.uk/Manufacturers/Royale/royale.htm?LMCL=nU3Mya
Royale Race Tires. “About Us.” http://www.royaleracetires.com/about-us/
Ward, Ian. “Royale Racing.” The World of Automobiles, volume 17. Pennsylvania State University, 1974.
Study Document
Leadership Styles In Different Settings
… their leaders but to respect their decisions and execute.
Ch. 15
15-13. United handled the incidents very poorly. United should not be removing customer from flights without their permission and never by force. If employees need to get back to a certain city by a certain time, … to a certain city by a certain time, that is on them to make that happen—but it is bad form to bump paying customer so that employees can catch a flight. That is not putting the customer first.
15-14. The pros of bureaucratic organizational structure for an airline are that it produces standards, enables monitoring, and creates equitability. The cons … culture is positive and deep and the values are reflected at the top and down to the bottom. It is not just lip service but authentic leadership.
Leadership styles differ from place to place because the environments have their own……
References
References
De Vries, M.F.K. (1998). Charisma in action: The transformational abilities of Virgin\\\\\\\\\\\\'s Richard Branson and ABB\\\\\\\\\\\\'s Percy Barnevik. Organizational Dynamics, 26(3), 7-21.
Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50(4), 370.
Study Document
Health Care Institutional Organization And Management
...Customer service Health Care Institutional Organization and Management
Question 1: Critical Thinking and Blooms Taxonomy Revised
1. What are the pros and cons of this approach to learning about healthcare?
Bloom’s Taxonomy revised comprises of the following six dimensions as illustrated below:
There are advantages to Revised Bloom’s Taxonomy as an approach to learning about health care. One of the benefits is that it is purposed to enable the educators to ascertain the logical and knowledgeable level at which the individual learners are capable of working. There is also the advantage that it assists the learners to scrutinize further to ask questions that are exceedingly challenging in addition to forming instructions that are purposed at enhancing critical thinking as they endeavor to reach the three highest levels of analysis, synthesis, and evaluation as the learners get prepared to attain such levels. Bloom’s taxonomy is a significantly potent tool that can be effortlessly……
References
References
Booker, M. J. (2007). A roof without walls: Benjamin Bloom’s taxonomy and the misdirection of American education. Academic Questions, 20(4), 347-355.
Jensen, M. C., & Heckling, W. H. (1995). Specific and general knowledge and organizational structure. Journal of applied corporate finance, 8(2), 4-18.
Katzenbach, J. R., & Smith, D. K. (2003). The Wisdom of Teams (lst ed.). New York: First Harper Business.
McGrath, R. G. (2013). The end of competitive advantage: How to keep your strategy moving as fast as your business. Harvard Business Review Press.
Taylor, N., Clay-Williams, R., Hogden, E., Braithwaite, J., & Groene, O. (2015). High performing hospitals: a qualitative systematic review of associated factors and practical strategies for improvement. BMC health services research, 15(1), 244.
Verenna, A. M. A., Noble, K. A., Pearson, H. E., & Miller, S. M. (2018). Role of comprehension on performance at higher levels of Bloom\\\\\\'s taxonomy: Findings from assessments of healthcare professional students. Anatomical sciences education, 11(5), 433-444.
Zelman, W. N., Pink, G. H., & Matthias, C. B. (2003). Use of the balanced scorecard in health care. Journal of health care finance, 29(4), 1-16
Source Link: https://www.researchgate.net/figure/Organizational-Chart-of-Leadership-at-the-Mayo-Clinic-the-parent-organization-changed_fig2_234069825
Study Document
Supply Chain Management In Canada
… reducing the footprint of Krebbler’s.
2. Environmental analysis reveals that margins are being squeezed by the low costs of competition from China, the customer base has shifted to bulk buyers from custom design buyers, and competition in premium product comes from Germany and Italy.
3. The strategic … recommendations for the company are as follows: 1) the company must integrate distribution centers; it is currently operating two centers that have overlapping service channels—one of them can be closed to save costs; 2) the company must reserve the Krebbler approach for custom design clients and use … delivery rate, McCray bests Krebbler by 25% and delivers in half the time (3 weeks vs. 6 weeks). In terms of quality and customer satisfaction, Krebbler bests McCray by 1.5 stars in the Furniture Quality Index (4.5 vs. 3.0). Krebbler’s extra time to delivery correlates with a … This could be implemented over……
References
Bibliography
Channick, Robert. “Fallout from China Trade War,” Chicago Tribune, 2019. https://www.chicagotribune.com/business/ct-biz-china-tariffs-illinois-impact-20190510-story.html
Krebbler Furniture Case Study, Supply Chain Management Association. Digital File.
Study Document
External Environment Of Salesforce
… the international business (Pratap, 2019). Salesforce and other software companies face political threats from countries which puts their companies (domestic business) over international service which makes it difficult and complex for the companies to enter into various countries because of these barriers (Pratap, 2019). It constricts the … US…[break]…threatening position of the company in the future. To take advantage of the opportunities present in the market, Salesforce needs to create a customer centric approach and to have a strong business model that takes into account all the political uncertainties. Salesforce need to develop marketing strategy … and more companies can be attracted to it. Localized marketing strategy helps the company to understand its consumers more deeply and customize the service according to their needs. Salesforce also needs to expand internationally to different countries, maximizing its scope of business. As the software company provides ……
References
References
Pratap, A. (2019, November 18). PESTEL ANALYSIS OF CRM BRAND SALESFORCE. Notesmatic. Retrieved from https://notesmatic.com/2019/10/pestel-analysis-of-crm-brand-salesforce/
Pratap, A. (2019, March 2). SALESFORCE.COM SWOT ANALYSIS. Notesmatic. Retrieved from https://notesmatic.com/2018/09/salesforce-com-swot-analysis/
Salesforce.com SWOT Analysis, Competitors & USP. (n.d.). MBA Skool. Retrieved from https://www.mbaskool.com/brandguide/it-technology/2609-salesforcecom.html
Salesforce.com SWOT and Pestle Anlaysis. (2018, December). S & P Swot and Pestle.com. Retrieved from https://www.swotandpestle.com/salesforce/
Study Document
Autoethnography On Life In Quarantine
...Customer service Those Who Wear the Mask and Those Who Don t Life in a Time of Quarantine
Introduction
The quarantined life can be voyeuristically experienced via social media or by way of any number of the various videos submitted to Instagram, Snapchat, Facebook, YouTube or Twitter by celebrities seeking to share with the world how they themselves are getting on during a time of lockdown. Conan O’Brien and Jimmy Fallon interview friends from their computers at home and post them for our entertainment, and generally the overall feeling that one has is that in spite of the “serious” nature of the event, life in quarantine is like one big slumber party, where people stay in their pajamas, talk to friends using Zoom, play games, and while away the time reconnecting with family at home. In short, it sounds like an extended and much-deserved holiday for everyone. No problem, right? Then again,……
References
Works Cited
Branch, S., Shallcross, L., Barker, M., Ramsay, S., & Murray, J. P. (2018). Theoretical Frameworks That Have Explained Workplace Bullying: Retracing Contributions Across the Decades. Concepts, Approaches and Methods, 1-44.
Hilton, J. L., & Von Hippel, W. (1996). Stereotypes. Annual review of psychology, 47(1), 237-271.
McLeod, S. (2008) Social Identity Theory. Simply Psychology. Retrieved from http://www.simplypsychology.org/social-identity-theory.html
Study Document
The Cost Effectiveness In Cloud Computing Within An Accounting Organization
…
1.6 Methodology 5
1.7 Good Title for Study 5
2 Literature Review 6
2.1 Cloud Computing Definition 6
2.2 Types of Cloud Computing service 6
2.2.1 Infrastructure as a service (IaaS) 6
2.2.2 Platform as a service (PaaS) 7
2.2.3 Software as a service (SaaS) 7
2.3 Deployment of Organizational Cloud service 8
2.3.1 Public Cloud 8
2.3.2 Private Cloud 8
2.3.3 Hybrid Cloud 9
2.4 Effectiveness of Cloud Computing 9
2.4.1 Cost-Savings 9
2.4.2 … sizes in the accounting industry, in addition to other industries such as retail, information technology, insurance, and media industries, capitalize on public cloud service. The steadily advancing features of the cloud, including infinite and unrestricted storage and powerful analytic tools, system infrastructure software, various accounting applications in … cloud, including infinite and unrestricted storage and powerful analytic tools, system infrastructure software, various accounting applications in addition to enterprise resource management and customer relationship……
References
References
Bauer, E., & Adams, R. (2015). Reliability and availability of cloud computing. Hoboken: John Wiley & Sons.
Chang, W. Y., Abu-Amara, H., & Sanford, J. F. (2018). Transforming enterprise cloud services. New York: Springer Science & Business Media.
Chang, V. (Ed.). (2015). Delivery and adoption of cloud computing Services in Contemporary Organizations. IGI Global.
Hsien, W. F., Yang, C. C., & Hwang, M. S. (2016). A Survey of Public Auditing for Secure Data Storage in Cloud Computing. IJ Network Security, 18(1), 133-142.
Jamsa, K. (2016). Cloud computing. New York: Jones & Bartlett Publishers.
Maguire, M., & Delahunt, B. (2017). Doing a thematic analysis: A practical, step-by-step guide for learning and teaching scholars. AISHE-J: The All Ireland Journal of Teaching and Learning in Higher Education, 9(3).
Mehmood, R., Katib, S. S. I., & Chlamtac, I. (2020). Smart Infrastructure and Applications. New York: Springer International Publishing.
Prabhu, C. S. R. (2015). E-governance: concepts and case studies. New Delhi: PHI Learning Pvt. Ltd.
Study Document
Why Uber Refuses To Hire Drivers As Full Time Employees
… Uber has displaced the traditional taxi cab business model and undermined the taxi driver’s occupation with its app business that contracts out driving service to independent drivers.
There are indirect issues with Uber’s business, too, including the problem of sexual assaults that have occurred among Uber drivers. … or passengers (Bond, 2019). Because of the lack of oversight that Uber has and the lack of discretion it conducts in outsourcing driving service to anyone with a car, the company puts both drivers and passengers at risk (Bhuiyan, 2018).
Primary Cause of the Problem
The primary … competitive and to differentiate itself from traditional taxi cab companies, Uber had to exploit the share economy and get contractors to provide driving service to riders. People looking for an easy way to earn extra cash on the side were happy with the idea. They did not … on traditional taxi cab companies……
References
References
Bhuiyan, J. (2018). Uber’s sleek new product? Your safety. Retrieved from https://www.vox.com/2018/9/6/17824294/uber-safety-product-feature s
Bond, S. (2019). Uber Received Nearly 6,000 U.S. Sexual Assault Claims In Past 2 Years. Retrieved from https://www.npr.org/2019/12/05/785037245/uber-received-nearly-6-000-u-s-sexual-assault-claims-in-past-2-year s
Kaltner, J. (2018). Employment status of uber and lyft drivers: Unsettlingly settled. Hastings Women's LJ, 29, 29.
Malos, S., Lester, G. V., & Virick, M. (2018). Uber drivers and employment status in the gig economy: Should corporate social responsibility tip the scales?. Employee Responsibilities and Rights Journal, 30(4), 239-251.
North, A. (2019). It’s not just passengers being assaulted in Ubers. Drivers are at risk, too. Retrieved from https://www.vox.com/2019/12/7/20998646/uber-safety-report-sexual-assault-lyft-case s
Rapier, G. (2019). Uber scored a major victory when the US government ruled drivers aren't employees, but not everyone is happy. Retrieved from https://www.businessinsider.com/uber-drivers-disappointed-ruling-not-employees-2019-5
Reingold, J. (2013). Southwest’s Herb Kelleher: Still crazy after all these years. Retrieved from http://fortune.com/2013/01/14/southwests-herb-kelleher-still-crazy-after-all-these-years/
Rogers, B. (2016). Employment rights in the platform economy: Getting back to basics. Harv. L. & Pol'y Rev., 10, 479.
Study Document
Barriers That Prevent Implementation Of IoT Within Small Businesses
… (2019) points out, “In the context of internet of things (IoT), the things may be anything like cell phones, iPods, mobile devices, resources, service, education, people, animal, any physical objects etc.” (p. 2).
Moreover, the IoT has made it possible to create and even remotely control so-called ……
References
References
Ahamed, J., & Rajan, A.V. (2016). Internet of Things (IoT): Application systems and security vulnerabilities. 2016 5th International Conference on Electronic Devices, Systems and Applications (ICEDSA), 1-5.
Aishah, S., Sahandi, R., Prakoonwit, S., & Khan, W. (2019). Big data and IoT opportunities for small and medium-sized enterprises (SMEs). In Handbook of Research on Big data and the IoT. doi: 10.4018/978-1-5225-7432-3.ch005
An, N. & Wang, J. (2018, October). Research and practice on innovative methods of ideological and political education for college student. Educational Sciences Theory and Practice, 18(5), 2386-2391.
Banham, R. (2016, July-August). IoT complexity: As the Internet of Things expands, the risks-and questions of liability-become more complicated. Risk Management, 63(6), 39-44.
Bhardwaj, A., Subramanyam, G. V., Avasthi, V. & Sastry, H. (2016). Review of solutions for securing end user data over cloud applications. International Journal of Advanced Computer Research, 6(27), 2277-2291.
Bok, H. (2014, September). An empirical study on factors influencing Internet advertising effects. Advances in Management, 7(9), 6-9.
Business.com. (2018). Disaster preparedness for small businesses. Business.com, September 26. Retrieved from https://www.business.com/articles/business-disaster-prep/ .
Cass, J. (2019). Internet of Things: What it is, how it works, examples and more. Just Creative. Retrieved from https://justcreative.com/2018/11/19/internet-of-things-explained/ .
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