Customer Service Essays (Examples)
Study Document
Organizational Concepts
Organizational mission: the organization's mission and purpose, stated in terms of benefits to customer, employees, and society
The mission of an organization is its guiding purpose, its reason for existing beyond the superficial aims of profiting its … the marketplace, and more (Daft, 2013). Its mission statement will typically reveal the organization’s role vis-a-vis society at large, the target market or customer base, and also its employees.
All organizations serve some sort of need, typically via the provision of a product or service. The mission of the organization is directly linked to the way the organization conceptualizes that need, the niche in the market, and the ……
References
References
Ahmed, A. (2019). Importance of mission vision in organizational strategy. The Chronicle. Retrieved from: https://smallbusiness.chron.com/importance-mission-vision-organizational-strategy-16000.html
Daft, R.L. (2013). Organizational theory and design. Boston: Cengage.
Metcalf, T. (n.d.). Contingency theory of organization. The Chronicle. Retrieved from: https://smallbusiness.chron.com/contingency-theory-organization-73865.html
Morgan, G. (2006). Images of organization. Thousand Oaks, CA: Sage.
Sire, J.W. (2009). The universe next door. Intervarsity.
Suhomlinova, O. & Currie, G. (2016). Organizational contingencies. The Blackwell Encyclopedia of Sociology. Retrieved from: https://doi.org/10.1002/9781405165518.wbeoso019.pub2
Study Document
Career Counseling
… school counseling. My short term goal is to be a high school guidance counselor, and I have long term goals of staring a full-service consulting group that helps underprivileged or underserved students access resources and tools for personal and professional development.
As a middle school math teacher, … school sector as a leader or policy analyst, but I also would consider starting my own guidance counseling company that provides consultation and service to schools, parents, and especially to underserved and underprivileged students who might not otherwise know what opportunities they have and how to pursue … religious, our culture was more important to preserve than the trappings of ritual. We as a community believed in compassion for others, selfless service, and the importance of personal growth and development. Being a good person was more important than making money, and pursuing a rewarding or … might work in the public……
References
References
Holland, J.L., Johnston, J.A. & Asama, F. (1994). More evidence for the relationship between Holland’s personality types and personality variables. Journal of Career Assessment 2(4): 331-340.
“Holland’s Six Personality Types.” Career Key. Retrieved online: https://www.careerkey.org/choose-a-career/holland-personality-types.html#.WgEWKxNSyRt
Occupational Information Network (ONet, 2017). Website; https://www.onetonline.org/
Rogers, M.E. & Creed, P.A. (2011). A longitudinal examination of adolescent career planning and exploration using a social cognitive career theory framework. Journal of Adolescence 34(1): 163-172.
Rogers, M.E., Creed, P.A. & Glendon, A.I. (2008). The role of personality in adolescent career planning and exploration: A social cognitive perspective. Journal of Vocational Behavior 73(1): 132-142.
Savickas, M.L. (2004). The theory and practice of career construction. In Career Development and Counseling. John Wiley.
Walsh, B. W., & Holland, J. L. (1992). A theory of personality types and work environments. In W. B. Walsh, K. H. Craik, & R. H. Price (Eds.), Person–environment psychology: Models and perspectives (pp. 35-69). Hillsdale, NJ: Lawrence Erlbaum Associates.
Study Document
Papa Johns Strategic Analysis
Papa John’s is the fourth-largest pizza chain in the US, and 20th-largest quick service restaurant overall (QSR, 2018). Its total revenues for 2018 were $1.573 billion, with net income of $1.64 million, according to the company’s latest … several critical success factors in pizza. First, a good brand helps a company to stand out among the crowded field of competitors. Quick service is another factor – consumers expect pizza to arrive quickly and will switch if this is not the case. Convenient locations in highly-visible … as a result of failing to deliver on these critical success factors. Others include affordability, the quality of the pizza, and the overall customer experience (McCormick, 2018).
Political and legal forces are relatively minimal on the pizza business, as most ingredients are sourced domestically. Tax policy can … be one of the more reliable differentiators to combat hard economic times. This market structure means……
References
References
Halzack, S. (2018) Papa John’s just went from bad to worse. BNN Bloomberg. Retrieved April 7, 2019 from https://www.bnnbloomberg.com/papa-john-s-just-went-from-bad-to-worse-1.1120265
IBIS World (2019) Pizza restaurants industry in the US. IBIS World. Retrieved April 7, 2019 from https://www.ibisworld.com/industry-trends/specialized-market-research-reports/consumer-goods-services/food-service-drinking-places/pizza-restaurants.html
Kenton, W. (2019) Porter’s 5 forces. Investopedia. Retrieved April 7, 2019 from https://www.investopedia.com/terms/p/porter.asp
McCormick, M. (2018) Key success factors in a pizza business. Houston Chronicle. Retrieved April 7, 2019 from https://smallbusiness.chron.com/key-success-factors-pizza-business-2788.html
Navellier, L. (2009) Papa John’s – how to beat the recession with pizza. NASDAQ. Retrieved April 7, 2019 from https://www.nasdaq.com/personal-finance/papa-johns-PZZA.stm
Papa John’s Form 10-K 2018. Retrieved April 7, 2019 from https://ir.papajohns.com/static-files/2977c391-0218-4bac-8eb2-dcabd4561cfe
Papa John’s website, various pages. (2019) Retrieved April 7, 2019 from https://www.papajohns.com/company/about-papa-johns.html
QSR (2018) The QSR Top 50. QSR Magazine. Retrieved April 7, 2019 from https://www.qsrmagazine.com/content/qsr50-2018-top-50-chart
Study Document
Electronic Health Records EHR
… (Hasanain, 2014). The role of EHRs is getting to be expanding persuasive as progressively tolerant data winds up computerized and bigger quantities of customer express a need to have portable access to their health records. It is an electronic form of a patient's paper record. EHRs offer … PC, spared to a glimmer drive, or safely put away in the cloud. It's imperative to put resources into EHRs that help human service advancement and incorporation utilizing benchmarks based APIs that can bolster healthcare health’s' work process needs and select use-cases. Medicinal service Chief Information Officers (CIOs) ought to put resources into EHRs that welcome coordinated effort with any framework and don't compel a solitary merchant ……
References
References
Gagnon, D., Simonyan, E.K., Ghandour, G., Godin, M., Labrecque, M., Ouimet, M.R. (2016). Factors influencing electronic health record adoption by physicians: A multilevel analysis, Int J Inform Manage, 36, pp. 258-270.
Hasanain, H. (2014). Cooper Solutions to overcome technical and social barriers to electronic health records implementation in Saudi public and private hospitals, J Health Inform Dev Ctries, pp. 46-63.
Kierkegaard, P. (2019). Electronic health record: Wiring Europe\\\\'s healthcare: Computer Law & Security Review. 27 (5): 503–515.
Murphys, E.V., & Yale, J. (2014). Clinical decision support: effectiveness in improving quality processes and clinical outcomes and factors that may influence success. Biol Med; 87, pp. 187–97.
Study Document
Recruitment Of Talented Employees
… today than it has been in past eras, as companies must strive to differentiate themselves from other organizations with a similar price point. service is key, which demands recruiting and attracting top talent. It also means retaining such talent with the right balance of extrinsic and intrinsic … the organization.
Hiring initiatives need to be specific, targeted, and offer a genuine value proposition—not dissimilar to the effective building blocks of attracting customer to a new product. New hires are interested in salaries which support their lifestyle, are emotionally fulfilling for their needs, and have a …
Retention and improving the profile of the company for employees is a continual work in progress. Again taking inspiration from how companies attract customer, creating a communication feedback loop from employees about the responsibilities they desire and how the company can improve performance in key areas can ……
References
References
Bajic, E. (2013). The 6 steps for retaining good employees. Forbes. Retrieved from:
https://www.forbes.com/sites/elenabajic/2013/07/15/the-6-steps-for-retaining-good- employees/#63a92aa5721f
Fallon, N. (2016). 6 steps for learning how to recruit the best talent. Business News Daily.
Retrieved from: https://www.businessnewsdaily.com/6252-tips-for-recruiters.html
Keller, S. & Meaney, (2017). Attracting and retaining the right talent. McKinsey. Retrieved
from: https://www.mckinsey.com/business-functions/organization/our-insights/attracting - and-retaining-the-right-talent
Williams, D. & Scott, M. (2012). Five ways to retain employees forever. Harvard Business
Review Retrieved from: https://hbr.org/2012/11/five-ways-to-retain-employees
Study Document
Investing Overseas Market Entry Decision Making
… a fairly robust set of information guiding it. Each of the 28 member nations publishes material for exporters, and there are US Commercial service teams deployed across Europe to help American companies enter these markets (Export.gov, 2019). Furthermore, European markets are among the most mature and sophisticated … in the same countries that they do. So for the bank building an international presence helps it to build deeper relationships with key customer. This holds true for the world’s largest banks like HSBC and BNP Paribas, as it does for more regional players like Scotiabank, which … other, such that a bank can manage its risk much better
All told, international expansion allows any business to do business where its customer do business, but also to build a more diversified portfolio, tap into new growth opportunities, and manage risk more effectively. Each international market ……
References
References
CE Intelligence. (2019) EU – market entry strategies. CE Intelligence.com. Retrieved December 5, 2019 from http://www.ceintelligence.com/content_manager/contentPages/view/eu-market-entry-strategies
Chapman, K. & Edmond, H. (2010) Mergers/acquisitions and restructuring in the EU chemical industry: Patterns and implications. Regional Studies. Vol. 34 (8) 753-767
Conyon, M., Girma, S., Thompson, S. & Wright, P. (2003) The productivity and wage effects of foreign acquisitions in the United Kingdom. The Journal of Industrial Economics. Vol. 50 (1) 85-102.
EF.com (2019) English proficiency index. EF.com. Retrieved December 5, 2019 from https://www.ef.com/wwen/epi/
Export.gov (2019) European Union – market entry strategy. Export.gov. Retrieved December 5, 2019 from https://www.export.gov/article?id=European-union-Market-Entry-Strategy
Girma, S. (2002) The process of European integration and the determinants of entry by non-EU multinationals in UK manufacturing. DOI:10.1111/1467-9957.00305
Girma, S. (2005) Technology transfer from acquisition FDI and the absorptive capacity of domestic firms: An empirical investigation. Open Economies Review. Vol. 16 (2) 175-187.
Lamson, M. (2016) 5 things you need to know before doing business in Europe. Inc. Magazine. Retrieved December 5, 2019 from https://www.inc.com/melissa-lamson/5-things-you-need-to-know-before-doing-business-in-europe.html
Study Document
How Amazon Hedges Its Forex Risk
… – the company has a website or a set of websites that serve as the main shopping portal. That shopping portal is then service by one or more warehouses from which goods are dispatched. There is typically also a third-party vendor program, through which third party companies … some markets, neither of these conditions holds. Many foreign markets do feature warehouses, where Amazon holds inventory that it will eventually deliver to customer. This holding of inventory is typically going to be one of the primary means of exposure, along with the eventual sale of inventory, ……
References
References
Amazon 2019 Annual Report. Retrieved April 29, 2020 from https://s2.q4cdn.com/299287126/files/doc_financials/2020/ar/2019-Annual-Report.pdf
HowMuch.net (2019) Charting the most powerful reserve currencies in the world. HowMuch.net. Retrieved April 29, 2020 from https://howmuch.net/articles/worlds-top-reserve-currencies-2019
Mehta, N., Detroja, P. & Agashe, A. (2018) Amazon changes prices on its products about every 10 minutes – here’s how and why they do it. Business Insider. Retrieved April 29, 2020 from https://www.businessinsider.com/amazon-price-changes-2018-8
Reiff, N. (2020) Hedge. Investopedia. Retrieved April 29, 2020 from https://www.investopedia.com/terms/h/hedge.asp
Roamy (2019) The consequences of Amazon’s pricing power. Medium.com. Retrieved April 29, 2020 from https://medium.com/goods-services/https-medium-com-goods-services-amazons-pricing-power-797e28b63fbd
Statista (2019) Annual net sales of Amazon in selected leading markets from 2014 to 2019. Statista. Retrieved April 29, 2020 from https://www.statista.com/statistics/672782/net-sales-of-amazon-leading-markets/
Study Document
Maritime Safety And Security SOP For Homeland Security Perspectives
… by the maritime industry (Hoffmann, 2018). Expectations, competition, and tensions are at highest as different entities within the maritime sector to streamline their service, add value, and strategically try to meet the demands of their customer and those of global safety and sustainability. Despite the technical dimension, cybersecurity has, there a growing consensus that cybersecurity can no longer continue … based on three fundamental pillars; people, process, and technology.
Literature review
Traditionally, attacks in the maritime industry, especially on ships, were…[break]…and provide timely service to the millions of clients in the industry (Hoffmann, 2018). Technology encourages the industry to be on its toes developing new and better ……
References
References
Bowen, B.M. (2011). Measuring the Human Factor of Cyber Security. Rerieved from http://www.cs.columbia.edu/~bmbowen/papers/metrics_hst.pdf
Bueger, C. (2015). What is Maritime Security? Maritime Policy, 53, 159-164.
Fitton, O. P. (2015). The Future of Maritime Cyber Security. Retrieved from https://eprints.lancs.ac.uk/id/eprint/72696/1/Cyber_Operations_in_the_Maritime_Environment_v2.0.pdf
Hadlington, L. (2018). The \\\\\\"Human Factor\\\\\\" in cybersecurity: Exploring the accidental insider. Psychological and Behavioral Examinations in Cyber Security, 4(6), 46-63.
Hareide, O. S. (2018). Enhancing Navigator Competence By Demonstrating Maritime Cyber Security. The Journal of Navigation, 71(5), 1025-1039.
Hayes, C. R. (2016). Maritime Cybersecurity: The Future of National Security. Monterey, California: Naval Post Graduate School.
Herzog, S. (2011). Revisiting the Estonian Cyber Attacks: Digital Threats and Multinational Responses. Journal of Strategic Security, 4(2), 49-60.
Hoffmann, J. (2018). Review of Maritime Transport. New York: UNCTAD.
Study Document
Data Security Using RFID Bands At Music Festivals
… would be one simple tap, and buying would be done in a cashless manner.
There are chances that industry revenues increase with improved customer experience as time reduction and standing in line are eliminated from all the processes at the event and integration of social media activities ……
References
References
Event Tribe. (n.a.). The top 10 benefits of using RFID for events. Retrieved from https://www.eventbrite.com/blog/academy/the-top-10-benefits-of-using-rfid-for-events/
ID&C. (n.a.). How to RFID wristbands work? Retrieved from https://www.idcband.com/blog/how-do-rfid-wristbands-work/
Kacicki, T. (2019, July 15). 4 commonly overlooked facts about RFID wristbands. Intellitix. Retrieved from https://intellitix.com/hub/four-commonly-overlooked-facts-rfid
OECD. (2008). OECD policy guideline on RFID. https://www.oecd.org/sti/ieconomy/40892347.pdf
Quirk, R.E. & Borrello, S.J. (2005). RFID: Rapid deployment and regulatory challenges. Retrieved from https://www.pharmamanufacturing.com/assets/Media/MediaManager/VenableRFIDpaper.pdf?SESSID=62935cf41f5a19909f5bb3ae3a598490
Williamson, A., Tsay, L., Kateeb, I.A. & Burton, L. (2013). Solutions for RFID smart tagged card security vulnerabilities. AASRI Procedia, 4, 282-287. DOI: 10.1016/j.aasri.2013.10.042
Study Document
Defending The Practice Of Social Media Marketing
… company to directly connect to consumers on platforms that consumers themselves choose to use for the purpose of getting information about products and service. Companies that use Facebook, Twitter, Instagram, YouTube and other platforms can answer questions, post videos promoting concepts or products, put out press releases, … ever before thanks to online sharing platforms like Twitter and YouTube. These platforms allow users to give their favorable impressions of products and service; however, they also allow people to share their own views and this can mean that negative reviews spread more easily on social media ……
References
References
Ki, C. W. C., & Kim, Y. K. (2019). The mechanism by which social media influencers persuade consumers: The role of consumers’ desire to mimic. Psychology & Marketing, 36(10), 905-922.
Lim, X. J., Radzol, A. M., Cheah, J., & Wong, M. W. (2017). The impact of social media influencers on purchase intention and the mediation effect of customer attitude. Asian Journal of Business Research, 7(2), 19-36.
Lou, C., & Yuan, S. (2019). Influencer marketing: how message value and credibility affect consumer trust of branded content on social media. Journal of Interactive Advertising, 19(1), 58-73.
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