Customer Service Essays (Examples)
Study Document
Contracting Out Versus Contracting In
… also more efficient for organizations to operate on economies of scale. For example, a widget factory can make widgets, and then subcontract its customer service offshore, so it does not have to divert needless resources into training and human resource development. Subcontractors can theoretically provide certain products at ……
References
References
Fine, J. (2012). Six reasons why government contracting can negatively impact quality jobs and why it matters for everyone. In the Public Interest. Retrieved from: http://www.inthepublicinterest.org/wp-content/uploads/Janice-Fine_Jobs-Backgrounder- Brief-final.pdf
Study Document
Enterprise Risk Management In Wells Fargo During The Pandemic
… Olawoyin, 2018).
Traditional risk management looks at the micro; ERM looks at the macro. Traditional risk management issues might be missed opportunities with service partners, lack of innovation, and so on. ERM issues focus more on linking operational risk with strategic risk management. ERM must emphasize transparency, … the company has or should have taken a macro view of risk before initiating a strategy. Its attempt to collect commission fees from customer without customer knowing it was a quick way to enhance the firm’s revenue stream, but an ERM manager would have quickly seen this as a … revenue stream, but an ERM manager would have quickly seen this as a short-sighted, unethical and highly-risky way to increase revenue; for once customer realized how they were being taken advantage of they would sue and the company would face a severe liability. Its brand appeal would ……
References
References
Beasley, M. (2020). How to Leverage ERM Principles to Better Respond to COVID-19-Related Risks. ERM Professional Insights.
Derysh, I. (2020). Watchdog questions why Wells Fargo reported giving only one large PPP loan to a Black-owned business. Retrieved from https://www.salon.com/2020/07/22/watchdog-questions-why-wells-fargo-reported-giving-only-one-large-ppp-loan-to-a-black-owned-business/
English, C. (2020). Wells Fargo Forced to Cut Its Dividend After Fed Stress Test. Here’s What Other Banks Did. Retrieved from https://www.barrons.com/articles/wells-fargo-forced-to-cut-its-dividend-after-fed-stress-test-51593467664
Hall, J. (2007). Internal Auditing and ERM: Fitting in and Adding Value. Retrieved from https://global.theiia.org/about/about-the-iia/Public Documents/Sawyer_Award_2007.pdf
Kaplan, R. & Mikes, A. (2012). Managing risks: A new framework. Harvard Business Review, 3.
Lewis, M. (2010). The Big Short. NY: W. W. Norton.
Lundqvist, S. (2014). Abandoning Silos for Integration: Implementing Enterprise Risk Management and Risk Governance. Lund University.
Morgenson, G. (2020). More Wells Fargo customers say the bank decided to pause their mortgage payments without asking. Retrieved from https://www.nbcnews.com/business/personal-finance/more-wells-fargo-customers-say-bank-decided-pause-their-mortgage-n1234610
Study Document
Home Depot Response To COVID 19
… businesses have been forced to make a series of changes in their operations in order to enhance the health and safety of their customer, workers and associates. Home Depot is an example of a business that has transformed its operations in efforts to adjust to the impact … Product Authority, 2020). The organization strives to keep its stores open amidst the pandemic because homeowners and businesses rely on it for various service. While the pandemic continues to affect business operations, the retailer’s customer rely on it for urgent needs/service like electrical and plumbing repairs, hot water heaters, and refrigerators. Additionally, homeowners and businesses rely on Home Depot for harsh weather products like … Depot for harsh weather products like batteries, tarps and propane.
Even though the company recognizes the significance of keeping its stores open for customer, it has been forced to make temporary changes in operations. In this……
References
References
Cheng, A. (2020, April 1). Walmart, Home Depot Implement Safety Measures Amid Coronavirus Pandemic. More Companies Should Follow Suit. Forbes. Retrieved April 29, 2020, from https://www.forbes.com/sites/andriacheng/2020/04/01/walmart-home-depot-did-the-right-thing-on-this-front-to-flatten-coronavirus-curve-more-companies-should-follow/#60e61a9a24d3
Home Depot Product Authority. (2020). COVID-19 Update: How Home Depot is Responding. Retrieved April 29, 2020, from https://corporate.homedepot.com/newsroom/covid-19-update-how-home-depot-preparing-and-responding
Kawshala, H. (2017, February). Theorizing the Concept of Core Competencies: An Integrative Model Beyond Identification. International Journal of Scientific and Research Publications, 7(2), 253-256.
Putra, Y.S., Sudarmiatin & Suharto. (2018, April 23). Analysis of Differentiation Strategies to Create Competitive Advantages in Facing Global Markets. In The first international research conference on economics and business, 254-269. DOI 10.18502/kss.v3i3.1888
Trefis Team. (2017, May 30). A Closer Look at Home Depot’s Growth Strategy. Forbes. Retrieved April 29, 2020, from https://www.forbes.com/sites/greatspeculations/2017/05/30/a-closer-look-at-home-depots-growth-strategy/#6c6e177b2e76
Study Document
CFOs Big Data Opportunities In Firms
… target users and create new value that is highly tailored to the needs of the market (Turner, Schroeck & Shockley, 2013).
The financial service sector is one of the industries that have adopted Big Data at scale to inform decision making. In stock trading, algorithmic trading and … big data help investors utilize historical data to maximize the returns on their portfolios. As the adoption of Big Data in the financial service sector continues, the landscape of the industry is likely to see significant changes in the coming years. Nonetheless, it is notable that organizations … day. Therefore, this security problem should be overcome as soon as possible because of the tremendously big risk it poses to the financial service sector. The growth of Big Data and associated IT infrastructural development can cure this problem. Another limitation of traditional data tools and models … and associated IT infrastructural development……
References
References
Chen, H., Chiang, R. H., & Storey, V. C. (2012). Business intelligence and analytics: From big data to big impact. MIS quarterly, 36(4).
Jin, X., Wah, B. W., Cheng, X., & Wang, Y. (2015). Significance and challenges of big data research. Big Data Research, 2(2), 59-64.
Joshi, N. (2018). How Big Data Can Transform the Finance Industry. Retrieved October 7, 2019, from https://www.bbntimes.com/en/technology/big-data-is-transforming-the-finance-industry .
Nath, T. I. (2019). How Big Data Has Changed Finance. Retrieved October 7, 2019, from https://www.investopedia.com/articles/active-trading/040915/how-big-data-has-changed-finance.asp .
Turner, D., Schroeck, M., & Shockley, R. (2013). Analytics: The real-world use of big data in financial services. IBM Global Business Services, 27.
Yin, S., & Kaynak, O. (2015). Big data for modern industry: challenges and trends [point of view]. Proceedings of the IEEE, 103(2), 143-146.
Zhou, K., Fu, C., & Yang, S. (2016). Big data driven smart energy management: From big data to big insights. Renewable and Sustainable Energy Reviews, 56, 215-225.
Study Document
Marketing Strategy Creation For OPG
Marketing Driven Strategy
In a market driven strategy the customer is the focal point, which means that everything the bar and grill does should be oriented towards benefiting the customer in some way. To know what OPG can do to benefit the customer, it has to determine its distinctive capabilities. These would be the strengths it possesses as identified in its SWOT analysis. It would also … possesses as identified in its SWOT analysis. It would also include opportunities identified in the same analysis. Then comes the step of matching customer value with the bar and grill’s capabilities and to ask whether leveraging the pub’s resources would help to create customer value. If there is a match and the pub can do it, the steps should lead to superior performance and a successful marketing … Trout and Rivkin (2006) argue, a company must differentiate or die, which is what OPG……
References
References
Dhar, V., & Chang, E. A. (2009). Does chatter matter? The impact of user-generated content on music sales. Journal of Interactive Marketing, 23(4), 300-307.
Lim, X. J., Radzol, A. M., Cheah, J. H., & Wong, M. W. (2017). The impact of social media influencers on purchase intention and the mediation effect of customer attitude. Asian Journal of Business Research, 7(2), 19-36.
Lin, C. F. (2002). Segmenting customer brand preference: demographic or psychographic. Journal of Product & Brand Management, 11(4), 249-268.
Trout, J. & Rivkin, S., (2006). Differentiate or die. In The marketing Gurus (ed. Murray). NY: Penguin.
Study Document
Elite Business Solutions EBS Worldwide Inc Field Report
… paper analyses EBS Worldwide Inc., formerly known as EasyBuyMusic and the entrepreneur Chris George.
Overview of the Company
EBS Worldwide is an international full-service company that offers business development and general management consulting service for SME privately-held companies in North America. The company's mission is to help companies increase their profit margin through operations and management streamlining … though the website had taught him invaluable lessons, the turned EasyBuyMusic to EBS Worldwide (Rodrigues 2012). Today EBS Worldwide provides marketing tools and service and has offices in India, Europe, and the US. Some of its products are MarketBlox, CreditMax, and PeopleMax.
Changes the entrepreneur made
The … noted that these changes began after the CEO had noticed the need for change to respond to the market forces and the changing customer needs.
After EasyBuy, the business did not take the needed course to profitability, and thus, the CEO reinvented the……
References
References
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for business, government, and civil society. Routledge.
EBS Worldwide Inc., 2009. Retrieved from http://www.ebsworldwide.biz/index.php
Financial Express, 2002. EasyBuyMusic renames itself, expands product range. Retrieved from https://www.financialexpress.com/archive/easybuymusic-renames-itself-expands-product-range/37717/
Rodrigues, M., 2012. Five entrepreneurs tell us how they reinvented themselves. India Today. Retrieved from https://www.indiatoday.in/magazine/supplement/story/20120813-business-entrepreneurs-stock-vinay-gupta-nikhil-velpanur-759294-2012-08-01
Shirey, M. R. (2013). Lewin\\\\\\\\\\\\'s theory of planned change as a strategic resource. JONA: The Journal of Nursing Administration, 43(2), 69-72.
Study Document
Operations Management And Business Strategy
… day (Sherman, 2018). The participants of this survey were adults, and children are not part of the target demographic. Most of the company’s customer on are the B2B side. They are usually men, middle aged, and white. They may or may not have a formal education, as … have price flexibility that allows us to maintain margins and establish a brand with an exceptional reputation. When this is coupled with exceptional service, and that service is supported by a supply chain without disruptions,
Conclusion
Fiyeli Coffee, named after the Amharic word for goat, an homage to the alleged ……
References
References
Aburto, L. & Weber, R. (2005) Improved supply chain management based on hybrid demand forecasts. Applied Soft Computing. Retrieved June 13, 2019 from https://s3.amazonaws.com/academia.edu.documents/30284637/demand_forecast_in_a_supermarket_using_a_hybrid_intelligent_system.pdf
CT Magazine (2012) Coffee packaging freshness. Coffee Talk Magazine. Retrieved June 13, 2019 from https://coffeetalk.com/ctmagazine/10-2012/3926/
Del Valle, G. (2019) Wholesale coffee is cheaper than it has been in years. That’s not good news. Vox. Retrieved June 13, 2019 from https://www.vox.com/the-goods/2019/4/25/18512680/coffee-futures-price-dropping-brazil-currency
Garza, E. & Hoffman, M. (2019) How climate change is killing coffee. Knowledge @ Wharton. Retrieved June 13, 2019 from https://knowledge.wharton.upenn.edu/article/coffee-climate-change/
Khan, O. & Creazza, A. (2005) The impact of product design on the supply chain. Chartered Institute of Logistics and Transport Retrieved June 13, 2019 from https://www.researchgate.net/publication/265492088_The_Impact_of_Product_Design_on_the_Supply_Chain_The_Impact_of_Product_Design_on_the_Supply_Chain
Manetti, G. & Becatti, L. (2009). Assurance services for sustainability reports: Standards and empirical evidence. Journal of Business Ethics. Vol. 87 (2009) 289-298.
Mersie, A. (2019) Coffee prices seen rising 25% by year end. Reuters Retrieved June 13, 2019 from https://www.reuters.com/article/us-global-coffee-poll/coffee-prices-seen-rising-nearly-25-percent-by-year-end-reuters-poll-idUSKCN1Q11JD
Mordor Intelligence (2017) United States coffee market – growth, trends and forecasts. Mordor Intelligence Retrieved June 13, 2019 from https://www.mordorintelligence.com/industry-reports/united-states-coffee-market
Study Document
Healthcare Marketing
… a doctor or nurse trying to obtain referrals or connect with patients. It means no exaggerating the effects of a particular product or service beyond what has been verified by laboratory tests that have been verified. It means not taking advantage of consumers’ ignorance: companies that sell … the healthcare company will want to use this strategy simply because it is an effective way to introduce the company’s brand, products and service to the population.
Differentiated marketing, also known as multi-segment targeting, is a helpful marketing strategy that the healthcare company can use to target … For instance, a healthcare marketer might design a marketing campaign that appeals to elderly persons and a separate campaign that advertises child health service, and a third that is designed to target the women’s health sector.
Concentrated targeting is a technique a healthcare commpany’s marketing team may … would be a healthcare company……
References
References
Arnold, D. G., & Oakley, J. L. (2013). The politics and strategy of industry self-regulation: the pharmaceutical industry's principles for ethical direct-to-consumer advertising as a deceptive blocking strategy. Journal of Health Politics, Policy and Law, 38(3), 505-544.
Blythe, J. (2009). Key Concepts in Marketing. Los Angeles: SAGE Publications Ltd.
Chand, S. (2019). Target Marketing: Four Generic Target Marketing Strategies. Retrieved from http://www.yourarticlelibrary.com/marketing/target-marketing-four-generic-target-marketing-strategies/13400
Dolliver, M. (2009). Take care when targeting the younger generations. Retrieved from https://www.adweek.com/digital/take-care-when-targeting-the younger generations-online-113643/
Goi, C. L. (2009). A review of marketing mix: 4Ps or more?. International journal of marketing studies, 1(1), 2.
Hartley, K. & Rudelius, W. (2001). Marketing, The Core, 4th Ed., McGraw-Hill.
Hawn, C. (2009). Take two aspirin and tweet me in the morning: how Twitter, Facebook, and other social media are reshaping health care. Health affairs, 28(2), 361-368.
Lane, T. (2019). Healthcare marketing laws. Retrieved from https://smallbusiness.chron.com/healthcare-marketing-laws-67307.html
Study Document
MacBook Pro By Apple Inc Quality Management
Quality Management
Executive Summary
Quality management is pivotal in any product or service. One of the key aspects of ensuring this is through the product development process. The product taken into account is MacBook Pro by … multiple aspects, decreasing the various directions for product assembly and also guaranteeing compliance. Concerning product design decision making, the paper also examines key customer requirements and key technical requirements of a vehicle and presents them in a matrix using the QFD format. Specifically, QFD can be employed …
Table of Contents
Question 1 4
Product Development Process 4
Question 2 5
Design Guidelines for Improving Manufacturability 5
Question 3 7
Key customer Requirements 7
Key Technical Requirements 8
Matrix Using QFD Format 8
House of Quality 9
Question 4 10
Fishbone Diagram 10
Conclusion 11
… which a product's quality can be measured is through the effectiveness of the product. Is the product……
References
References
Hill, C. W., Jones, G. R., & Schilling, M. A. (2014). Strategic management: theory: an integrated approach. Cengage Learning.
Panzarino, M. (2012). This is how Apple\\\\\\'s top-secret product development process works. The Next Web. Retrieved from: https://thenextweb.com/apple/2012/01/24/this-is-how-apples-top-secret-product-development-process-works/
Interaction Design Foundation. (2020). Apple\\\\\\'s Product Development Process – Inside the World\\\\\\'s Greatest Design Organization. Retrieved from: https://www.interaction-design.org/literature/article/apple-s-product-development-process-inside-the-world-s-greatest-design-organizatio " target="_blank" REL="NOFOLLOW">
Study Document
Firewalls And Filtering
Cyber security tendencies have evolved into systems that are used for data security, mostly for big corporations which can afford the service. System vulnerability is one of the major concerns of organizations getting web servers, firewalls and security measures for their data. Technology companies burn … ineffective. Hackers might send unauthorized packets of data including network inhibitors that might stall the ABC servers which contain online payment processing and customer data.
The best firewall recommended for this system is the next-generation system equipped with sophisticated security protocols for the deployment in the ABC … combines traditional firewall with other network devices that filter unauthorized network protocols. In a distributed system where traffic is passed through different nodes, denial-of-service attacks can come from multiple sources and this needs firewalls to detect and neutralize these attacks to protect the integrity of the data.
… various nodes in the company’s network. It is……
References
References
Anderson, R. O. (1997). EMERGING CHALLENGE: SECURITY AND SAFETY IN CYBERSPACE. In R. O. Anderson, In Athena's Camp: Preparing for Conflict in the Information Age (pp. 231–252). RAND corporation.
Martin C. Libicki, L. A. (2015). The Efficacy of Security Systems. In L. A. Martin C. Libicki, The Defender’s Dilemma: Charting a Course Toward Cybersecurity (pp. 23-40). Santa Monica: RAND Corporation.
Mays, J. (2018, September 24). Understanding Load Balancing for Web Servers. Retrieved from Liquid Web: https://www.liquidweb.com/kb/understanding-load-balancing/
Thu, A. A. (2013). Integrated Intrusion Detection and Prevention System with Honeypot on Cloud Computing Environment. International Journal of Computer Applications, 9-13.
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