Service Delivery Essays (Examples)
Study Document
Governments Procurement Methods In Integrated Public Service
Integrated Public service
Introduction
PPPs, as they have come to be popularly referred, are methods of procurement by governments where there is a larger number of … procurement by governments where there is a larger number of stakeholders involving the government, the private sector, and the general public is securing service and, or goods. The model focuses on the delivery of service, products, and infrastructure to the public. The areas under focus transcend a broad span, including water treatment, transportation, health, education, energy, environment, among … transportation, health, education, energy, environment, among others. It is a common belief that PPP is a great approach to handle the provision of service and products to the public. The procurement strategy is known as the Public-Private Partnership. As the name suggests, the program is meant to … suggests, the program is meant to encourage the government to involve the private sector and the……
References
Bibliography
Duff, V. (2020). What is organizational integration? Retrieved from https://smallbusiness.chron.com/organizational-integration-82053.html
Friedman, S. (2016). Successful public/private partnerships from principles to practices. Washington, DC: Urban Land Institute.
Ma, L., Li, J., Jin, R., &Ke, Y. (2019). A holistic review of public-private partnership literature published between 2008 and 2018. Advances in Civil Engineering. Retrieved from http://downloads.hindawi.com/journals/ace/2019/7094653.pdf
PrivacySense. (2016). Public sector. Retrieved from http://www.privacysense.net/terms/public-sector/
Reddy, C. (2016). Staff training: Importance, benefits, advantages, and disadvantages. Retrieved from https://content.wisestep.com/staff-training-importance-benefits-advantages-disadvantages/
Sekhri, N., Feachem, R., & Ni, A. (2011). Public-private integrated partnerships demonstrate the potential to improve health care access, quality, and efficiency. Health Affairs, 30(8).
Study Document
Ethical Issue In Public Administration
… issue in the field of public administration since it provides accountability between the administration and the public. To enhance accountability, public administrators, public service leaders and other stakeholders in this field are required to adhere to a code of ethics. The code of ethics gives these professionals … Council
Honesty, transparency, accountability, fairness, and incorruptible
City Council
City Council – Department of Transportation, City officials
Holds regular meetings to evaluate public service delivery
Transparency and accountability
Department of Transportation staff
Staff – Director of Transportation, Deputy Director, Department of Transportation
Handles daily activities in this department
… of Transportation
Handles daily activities in this department
Transparency, accountability, honesty, fairness, and devotion to duty
The Public
The City
Expects better public service that meets their needs
Transparency and accountability
Roles among the Key Actors
Commissioner Richard Mitchell and his wife manages the shelter for pregnant ……
References
References
Academic Partnerships. (2016, May 24). The Importance of Ethics in Public Administration. Retrieved from the University of Texas Arlington website: https://academicpartnerships.uta.edu/articles/public-administration/the-importance-of-ethics-in-public-administration.aspx#:~:text=Ethics%20provide%20accountability%20between%20the,the%20trust%20of%20the%20community .
Kure, G.M. (2018, May). Public Servants’ Attitude Towards Professional Ethics and its Implications for Service Delivery in Selected Bureaus of the Oromia Regional State. Retrieved June 18, 2020, from https://pdfs.semanticscholar.org/e33a/1f1f01fc900f993f679643740b8d8c104517.pdf
UNC School of Government. (2019, November 20). The Importance of Ethics in Public Administration. Retrieved from The University of North Carolina at Chapel Hill website: https://onlinempa.unc.edu/blog/the-importance-of-ethics-in-public-administration/#:~:text=American%20Society%20for%20Public%20Administration,integrity%2C%20promote%20ethical%20organizations%2C%20and
Whitton, H. (2001, February). Implementing Effective Ethics Standards in Government and the Civil Service. Retrieved June 18, 2020, from https://www.oecd.org/mena/governance/35521740.pdf
Study Document
Issues Affecting Kidney Transplantation
… are less likely to access to get kidney transplants because of their remoteness. These people live in remote areas characterized with poor health service delivery and a burden of comorbid conditions. As a result of living in remote areas, these individuals have different values and beliefs regarding care … beliefs regarding care that affect health seeking behaviors.
Given these factors, the healthcare team needs to undertake measures that seek to improve the delivery of healthcare service relating to enhancing access to kidney transplants and renal replacement therapy. One of the approaches the team should undertake to improve service is transcultural nursing, which refers to culture-related aspects of healthcare delivery (Albougami, Pounds & Alotaibi, 2016). Transcultural nursing approach requires understanding culture-related concepts that affect healthcare delivery and health seeking behaviors in this population. The team should adopt culturally-congruent healthcare practices that seeks to enhance care delivery based on the ethnic……
References
References
Albougami, A.S., Pounds, K.G. & Alotaibi, J.S. (2016, June 27). Comparison of Four Cultural Competence Models in Transcultural Nursing: A Discussion Paper. International Archives of Nursing and Health Care, 2(4). DOI: 10.23937/2469-5823/1510053
Khanal, N., Lawton, P.D., Cass, A. & McDonald, S.P. (2018, September 17). Disparity of Access to Kidney Transplantation by Indigenous and non-Indigenous Australians. The Medical Journal of Australia, 209(6), 261-266.
Study Document
Fiscal Health Of Public Administration
… which time the transaction is written (encoded) on the blockchain—the digital ledger—and shown to all. This would cut down on abuses in the delivery of public service by reducing the ability of individuals in public administration engage in fraud or deny people service that are their rightful due.
Third, using virtual learning systems can promote the application of free education and training for people in the ……
References
RReferences
Abiad, A. & Khatiwada, S. (2019). 5 ways technology is improving governance, public service delivery in developing Asia. Retrieved from https://blogs.adb.org/blog/5-ways-technology-improving-governance-public-service-delivery-developing-asia
Florida Tech. (2019). Five global trends in public administration. Retrieved from https://www.fit.edu/your-college-decision/trends-in-public-administration/
McDonald, B. (2017). Measuring the fiscal health of municipalities. Retrieved from https://www.lincolninst.edu/sites/default/files/pubfiles/mcdonald_wp17bm1.pdf
VCU. (2019). Public personnel administration. Retrieved from https://commed.vcu.edu/IntroPH/Management/management/personnel.html
Study Document
Learning Goals Real Life Experience And Personal Experience
… important tasks that I did not expect to perform in my internship. My tasks mainly involved providing assistance and support for offender community service, sex offender treatment, offender substance abuse treatment, and offender reintegration. I also helped offenders with housing and court costs. My main responsibility in ……
Study Document
COVID 19 In South Africa Nigeria And Swaziland
… typically unwritten, that are formed, transferred and imposed outside the official boundaries (Torniainen & Sasstamoinen, 2007), for example, giving tips to the food delivery man is now an informal institution, which is actually not an official rule written anywhere but is still followed as acceptable social behavior.
……
References
References
Coelho, A. (2019). The role of informal institutions in the enforcement of rules and how to improve corporate and public governance in Brazil: Studies based on a set of corporate governance cases involving state-owned companies (Working Paper). Retrieved from SSRN website https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3434037
Dacin, M.T., Goodstein, J. & Scott, W.R. (2002). Institutional theory and institutional change: Introduction to the special research forum. Academy of Management Journal, 45(1), 45- 47. DOI: 10.2307/3069284
Escandon-Barbosa, D.M., Urbano, D., Hurtado-Ayala, A., Paramo, J.S. & Dominguez, A.Z. (2019). Formal institutions, informal institutions, and entrepreneurial activity: A comparative relationship between rural and urban areas in Colombia. Journal of Urban Management, 8(3), 458-471. https://doi.org/10.1016/j.jum.2019.06.002
Estrin, S. & Prevezer, M. (2010). The role of informal institutions in corporate governance: Brazil, Russia, India, and China compared. Asia Pacific Journal of Management, 28, 41- 67. https://doi.org/10.1007/s10490-010-9229-1
Kaufmann, W., Hooghiemstra, R. & Feeney, M.K. (2018). Formal institutions, informal institutions, and red tape: A comparative study. Public Administration, 96(2), 386-403. https://doi.org/10.1111/padm.12397
Meluch, A.L. (2016, August). Understanding the organizational and institutional origins of social support in a cancer support center. (Unpublished doctoral dissertation). Retrieved from https://etd.ohiolink.edu/!etd.send_file?accession=kent1466944822&disposition=inline
Torniainen, T.J. & Sasstamoinen, O.J. (2007). Formal and informal institutions and their hierarchy in the regulation of the forest lease in Russia. Forestry: An International Journal of Forest Research, 80(5), 489-501. https://doi.org/10.1093/forestry/cpm033
Study Document
Depression Among Older Immigrant African Women In Metro West Massachusetts
… a variety of efficacious interventions for depression and anxiety, elderly immigrant women experience mental health care disparities in their access to mental health service and the quality of treatment they receive (Sánchez et al., 2014). Researchers have determined that African American heterogeneity influences access to depression and … treatment experience, what they thought was their cause of their anxiety, stressors facing their life in West Massachusetts, their access to mental health service, and how they coped with depression. Results were reflective of considerable variability across the two groups, with African American elderly immigrant women endorsing … to migration experience that may cause or intensify mental health problems. Moreover, Derr (2017) also discussed that immigrants tend to access mental health service at a lower rate as compared to non-immigrants. Subsequently, this situation leaves immigrants at risk of untreated health conditions leading to increased disease … leading to increased disease burden……
References
References
Agbemenu, K. (2016). Acculturation and Health Behaviors of African Immigrants Living in the United States: An Integrative Review. ABNF Journal, 27(3).
Alegría, M., Álvarez, K., & DiMarzio, K. (2017). Immigration and mental health. Current epidemiology reports, 4(2), 145-155.
Baldwin-Clark, T., Ofahengaue Vakalahi, H. F., & Anderson, B. (2016). What about African American older women and depressive symptoms? Educational Gerontology, 42(5), 310-320.
Cassel, J. (1995). The contribution of the social environment to host resistance: the fourth wade Hampton frost lecture. American journal of epidemiology, 141(9), 798-814.
Cobb, S. (1976). Social support as a moderator of life stress. Psychosomatic medicine.
Delara, M. (2016). Social determinants of immigrant women’s mental health. Advances in Public Health, 2016.
Dow, H. D. (2011). An overview of stressors faced by immigrants and refugees: A guide for mental health practitioners. Home Health Care Management & Practice, 23(3), 210-217.
Emadpoor, L., Lavasani, M. G., & Shahcheraghi, S. M. (2016). Relationship between perceived social support and psychological well-being among students based on mediating role of academic motivation. International Journal of Mental Health and Addiction, 14(3), 284-290.
Study Document
Customer Persona For Filshie Clip System
… & Klammer (2016) highlight the significance of developing customer personas by showing how companies like Facebook, Twitter and Google benefit from it. As service-oriented businesses, the three companies develop online customer communities through which they understand the needs and demands of their specific target market or customers. … online communities, Facebook, Twitter and Google obtain information on value-in-use. The information is then utilized to shape their value creation processes and enhance service delivery, which in turn generates significant competitive advantage over rivals.
Duran (2018) opines that developing buyer or customer personas is the most important step … toward achievement of strategic marketing decisions. Through this, the company would be incorporating physical facilities in the marketing mix, which enhances marketing and delivery of service (Kotler & Keller, 2016).
Utah Medical Products should establish partnerships with leading surgeons to enhance the use of Filshie Clips as a Gold … to enhance……
References
References
Antoun, L., Smith, P., Gupta, J. K., & Clark, T. J 2017. The feasibility, safety, and effectiveness of hysteroscopic sterilization compared with laparoscopic sterilization. American journal of obstetrics and gynecology, vol. 217, no. 5, pp.e571-570. e576.
Beerthuizen, R 2010. State-of-the-art of non-hormonal methods of contraception: V. Female sterilisation. The European Journal of Contraception & Reproductive Health Care, vol. 15, no. 2, pp.124-135.
De Toni, D., Milan, G.S., Saciloto, E.B., & Larentis, F 2017. Pricing strategies and levels and their impact on corporate profitability. Revista de Administracao, vol. 52, no. 2, pp.120-133.
Duran, A 2018. Sink or swim: how to create buyer personas to ensure marketing success. Forbes. Viewed 20 August 2019,
Griffin, A, Noble, CH, Durmusoglu, SS, Luchs, MI, & Swan, S 2015. ‘Chapter 3 Personas: powerful tools for designers’, in Design Thinking : New Product Development Essentials from the PDMA, John Wiley & Sons, Incorporated, Hoboken.
Johnson, S., Pion, C. & Jennings, V 2013. Current methods and attitudes of women towards contraception in Europe and America. Reproductive Health, vol. 10, no. 7, pp.1-9.
Kotler, P., & Keller, K. L. (2015). Marketing Management, Global Edition. Pearson Education Limited: Boston, MA.
Magrath, A.J 1986. When Marketing Services, 4Ps are not enough. Business Horizons, pp.4450.
Study Document
Health Care Reform
… of the elements' impact on the current system
Healthcare Quality and Costs
It is a fact that it is possible to improve healthcare service and sustain the trend. Legal reform will enhance better delivery of healthcare service. There will be a way of improving the service and quality delivered without cost implications. More attention will be given to the patients suffering from chronic diseases. The various healthcare providers will … and patients alike. The use of information technology will also speed up support for fast decision making with an aim to enhance quality service delivery and safety. The technology is available in a well secured and private module. Citizens can access it when they need it and where ……
References
Bibliography
Barrett, S., & Hammond, J. (2009, September 20). Key Elements of Healthcare Reform. Retrieved from Insurance Reform Watch: https://www.insurancereformwatch.org/basic/key.shtml
Nikolai. (2019, November 20). Healthcare Reform: What It Is and Why We Need It. Retrieved from National Institute of Health Policy: https://www.nihp.org/healthcare-reform-what-it-is-and-why-we-need-it/
Study Document
Home Depot Response To COVID 19
… Product Authority, 2020). The organization strives to keep its stores open amidst the pandemic because homeowners and businesses rely on it for various service. While the pandemic continues to affect business operations, the retailer’s customers rely on it for urgent needs/service like electrical and plumbing repairs, hot water heaters, and refrigerators. Additionally, homeowners and businesses rely on Home Depot for harsh weather products like … factor for continued operations and profitability. However, the company has differentiated itself from its rivals by increasingly focusing on providing essential products and service. The focus on essential products and service is a key aspect of its differentiation strategy that has helped maintain its operations amidst the pandemic. At a time when many retailers … maintain its operations amidst the pandemic. At a time when many retailers are forced to close, Home Depot’s provision of essential products and service is a major component of……
References
References
Cheng, A. (2020, April 1). Walmart, Home Depot Implement Safety Measures Amid Coronavirus Pandemic. More Companies Should Follow Suit. Forbes. Retrieved April 29, 2020, from https://www.forbes.com/sites/andriacheng/2020/04/01/walmart-home-depot-did-the-right-thing-on-this-front-to-flatten-coronavirus-curve-more-companies-should-follow/#60e61a9a24d3
Home Depot Product Authority. (2020). COVID-19 Update: How Home Depot is Responding. Retrieved April 29, 2020, from https://corporate.homedepot.com/newsroom/covid-19-update-how-home-depot-preparing-and-responding
Kawshala, H. (2017, February). Theorizing the Concept of Core Competencies: An Integrative Model Beyond Identification. International Journal of Scientific and Research Publications, 7(2), 253-256.
Putra, Y.S., Sudarmiatin & Suharto. (2018, April 23). Analysis of Differentiation Strategies to Create Competitive Advantages in Facing Global Markets. In The first international research conference on economics and business, 254-269. DOI 10.18502/kss.v3i3.1888
Trefis Team. (2017, May 30). A Closer Look at Home Depot’s Growth Strategy. Forbes. Retrieved April 29, 2020, from https://www.forbes.com/sites/greatspeculations/2017/05/30/a-closer-look-at-home-depots-growth-strategy/#6c6e177b2e76
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