Quality Management Essays (Examples)
Study Document
MacBook Pro By Apple Inc Quality Management
quality management
Executive Summary
quality management is pivotal in any product or service. One of the key aspects of ensuring this is through the product development process. The product … for prioritizing significant directions offering a perspective for improvement in line with the desires and requirements of the consumers.
Furthermore, the paper examines quality defect aspects for the production of vehicles in a company such as Toyota using a fishbone diagram. The fishbone diagram is a visual … diagram. The fishbone diagram is a visual manner to examine cause and effect. It helps in determining potential causes of the causes of quality defects in the vehicles and in sorting ideas into useful classifications.
Table of Contents
Question 1 4
Product Development Process 4
Question 2 … Guidelines for Improving Manufacturability 5
Question 3 7
Key Customer Requirements 7
Key Technical Requirements 8
Matrix Using QFD Format 8
House of quality……
References
References
Hill, C. W., Jones, G. R., & Schilling, M. A. (2014). Strategic management: theory: an integrated approach. Cengage Learning.
Panzarino, M. (2012). This is how Apple\\\\\\'s top-secret product development process works. The Next Web. Retrieved from: https://thenextweb.com/apple/2012/01/24/this-is-how-apples-top-secret-product-development-process-works/
Interaction Design Foundation. (2020). Apple\\\\\\'s Product Development Process – Inside the World\\\\\\'s Greatest Design Organization. Retrieved from: https://www.interaction-design.org/literature/article/apple-s-product-development-process-inside-the-world-s-greatest-design-organizatio " target="_blank" REL="NOFOLLOW">
Study Document
Quality Improvement Plan
… complaints from the current 7% to at least 1%. For the department to achieve this goal, there is a need to have a quality improvement plan that will analyze the services offered by the department from the viewpoint of the customer. The service department must establish the … with (Brown, 2019). This way the department will then consider the new outputs that may be more effective in reaching this goal. The quality improvement plan will allow the department to change its current focus to one that is aimed at satisfying the customer or one that … in improved deliverables that will be beneficial to the customer, which will, in turn, result in the reduction of customer complaints. Using a quality improvement plan, the department will be able to self-assess its performance in the service that it delivers to its customers and determine the … not on the supplier. Having……
References
References
Brown, C. (2019). Why and how to employ the SIPOC model. Journal of business continuity & emergency planning, 12(3), 198-210.
Carvalho, M. S., Magalhaes, D. S., Varela, M. L., Sa, J. O., & Gonçalves, I. (2016). Definition of a collaborative working model to the logistics area using design for Six Sigma. International Journal of Quality & Reliability Management, 33(4), 465-475.
Shojaie, A. A., Raissi, S., & Dogahe, R. A. (2016). Impact analysis of TQM\\\\\\'s hard aspects on sigma level in electronics and telecommunication production process. International Journal of Productivity and Quality Management, 18(4), 425-439.
Study Document
McDonalds Quality And Improving Operations
quality and Improving Operations
McDonalds Corporation is the leading fast-food restaurant across the globe. Since inception the company has experienced tremendous growth and profitability … function from obtaining raw materials to production to distribution of food items/products to its customers. McDonalds Corporation has established a relatively effective operations management framework that helps in handling all its functional areas. In relation to the Operations management framework, this paper examines quality and improvement of operations at McDonalds Corporation.
Part 1 – quality and Conformance
McDonalds Corporation operates in an increasingly competitive fast-food industry across the globe. Despite its market share and position, this company still … utilizing suitable techniques to enhance growth and development (Keller, 2017). As part of providing excellent customer service and ensuring customer satisfaction, McDonalds emphasizes quality as part of its operations management framework. The company’s operations management framework is established on the premise of ensuring quality in all……
References
References
Crom, S. (n.d.). Managing for Continuous and Breakthrough Improvement. Retrieved June 13, 2019, from https://www.isixsigma.com/implementation/basics/managing-continuous-and-breakthrough-improvement/
Hill, A. & Hill, T. (2011). Essential operations management. New York, NY: Macmillan International Higher Education.
Hu, W. & Xie, Y. (2013, April 28). Comparative Study of McDonald’s and Kentucky Fried Chicken (KFC) Development in China. Retrieved June 13, 2019, from https://pdfs.semanticscholar.org/ab1d/769d45deb5a0e03d147a04cb27fff30e6ae6.pdf
Ka-Sing, L. (2019, May). Guiding Principles a Recipe for Success. South China Morning Post. Retrieved June 13, 2019, from https://www.scmp.com/article/1006977/guiding-principles-recipe-success
Keller, C.R. (2017, September 1). How McDonald’s Became the Leader in the Fast Food Industry. Retrieved June 13, 2019, from https://profitworks.ca/hidden-blog/541-how-mcdonald-s-became-a-leader-in-fast-food-industry.html
Mulholland, B. (2018, April 6). What Continuous Improvement Is (and How to Use It). Retrieved June 13, 2019, from https://www.process.st/continuous-improvement/
Nanyang Consultancy. (2016, January). McDonalds – Charting McDonalds Way Forward. Retrieved June 13, 2019, from https://mbacasecomp.com/wp-content/uploads/2016/01/Nanyang_Mcdonalds_Final2.pdf
Team, T. (2015, October 8). Why is it Important for McDonald’s to Focus on Quality? Forbes. Retrieved June 13, 2019, from https://www.forbes.com/sites/greatspeculations/2015/10/08/why-is-it-important-for-mcdonalds-to-focus-on-quality/#1da4aebe2488
Study Document
Project Management Plan To Upgrade Hospital Equipment
… manager, I intend to focus on identifying and replacing the outdated equipment, raising the required funds using appropriate strategies.
1.1 Purpose of Project management Plan
The purpose of the Hospital Equipment Upgrade (HEU) PMP is to identify all outdated equipment in the target hospital, develop a plan … to more electronic patient information, and that means it should be easier to share data within and outside the hospital to improve the quality of care and speed up care delivery. Among the clinicians surveyed, each wastes an average of 45 minutes per day because of outdated … the project as staff members have a central role in identifying all the equipment with the potential to improve patient outcome.
3. SCOPE management
To ensure this project does not overlap with other ongoing projects in the hospital, it will only address the following:
1. Identification of … with minimal disruption to normal……
References
References
Healthcare Business. (2013, May 15). Report: Hospitals waste billions using outdated technology. Retrieved from Health Care Business Tech: http://www.healthcarebusinesstech.com/outdated-technology-wastes-money/
Lee, J. (2016, April 14). Top five risks of using outdated technology. Retrieved from Meridian: http://www.whymeridian.com/blog/top-5-risks-of-using-outdated-technology
Moran, W. J. (2019). Hospital Fundraising Best Practices. Retrieved from The Moran Company: https://morancompany.com/hospital-fundraising-best-practices/
Parand, A., Dopson, S., A. R., & Vincent, C. (2014). The role of hospital managers in quality and patient safety: a systematic review. BMJ Open.
Pohjola, T., Suhonen, M., Mattila, K., & Meretoja, R. (2016). The work done in healthcare projects . Journal of Nursing.
Ponemon Institute. (2013). The Economic and Productivity Impact of IT Security on Healthcare. Imprivata.
Study Document
Quality And Sustainability In Health Care
Implementation and Evaluation
Introduction
This is part 3 of the quality and sustainability paper. Part 1 outlined the descriptive method of assessing quality and safety measures in nursing science. It was concluded that administrative data could be used to determine the effectiveness of quality or safety program since safety is the most fundamental aspect of nursing science (Twigg, Pugh, Gelder, & Myers, 2016). In part 2, analysis … facility was used as a model in the analysis. The findings of the paper was that leadership plays a key role in sustaining quality improvement programs in any health care organization (Stetler, Ritchie, Rycroft-Malone, & Charns, 2014). In this third part of the quality and sustainability paper, a change theory that will support the implementation of a quality and safety program will be discussed.
Change Theory
Healthcare facilitates are required to implement new process or technologies that improve patient safety and ………
References
References
Alenius-Smeds, L., Tishelman, C., Lindqvist, R. Runesdotter, S. & McHugh, M.D. (2016). RN assessments of excellent quality of care and patient safety are associated with significantly lower odds of 30-day inpatient mortality: A national cross-sectional study of acute-care hospitals. International Journal of Nursing Studies. Retrieved from http://dx.doi.org/10.1016/j.ijnurstu.2016 (06)005
Brasait?, I., Kaunonen, M., Martink?nas, A., Mockien?, V., & Suominen, T. (2016). Health care professionals’ skills regarding patient safety. Medicina, 52(4), 250-256. doi:10.1016/j.medici.2016.05.004
Campbell, R. J. (2008). Change Management in Health Care. The Health Care Manager, 27(1), 23-39. Retrieved from https://www.ncbi.nlm.nih.gov/pubmed/18510142
Hughes, R.G. (2007). "3 Barriers to quality improvement and quality improvement research." Institute of Medicine (IOM). Advancing quality improvement research: Challenges and opportunities: Workshop summary. doi:10.17226/11884.x
Lennox, L., Maher, L., & Reed, J. (2018). Navigating the sustainability landscape: a systematic review of sustainability approaches in healthcare. Implementation science: IS, 13(1), 27. doi:10.1186/s13012-017-0707-4
Stetler C.B., Ritchie J.A., Rycroft-Malone J. & Charns M.P. (2014) Leadership for evidence-based practice: strategic and functional behaviors for institutionalizing EBP. Worldviews on Evidence Based Nursing 11(4), 219–226.
Twigg, D. E., Pugh, J. D., Gelder, L., & Myers, H. (2016). Foundations of a nursing-sensitive outcome indicator suite for monitoring public patient safety in Western Australia. Collegian, 23(2), 167-181. doi:10.1016/j.colegn.2015.03.007
Study Document
Managing Behavior In Adolescents And Children Through Solution Focused
… under library and learning commons with publication authority from Journal of Human Behavior in the Social Environment where the key focus is conflict management, literacy, negotiation, theory, financial management, a trans-theoretical model of change, and couples therapy where it is cited fifteen times by Plum X metrics or Google scholar. Audience: The … times by Plum X metrics or Google scholar. Audience: The journal article is addressed to individuals to take note of financial literacy, financial management, and marital disputes using solution-focused therapy. Relevance to the thesis or purpose of the annotated bibliography. This examination inspected monetary troubles are not ……
References
References
Boyer, B., MacKay, K. J., McLeod, B. D., & van der Oord, S. (2018). Comparing Alliance in Two Cognitive-Behavioral Therapies for Adolescents with ADHD Using a Randomized Controlled Trial. Behavior Therapy, 49(5), 781–795. 10.1016/j.beth.2018.01.003
Brockman, M., Hussain, K., Sanchez, B., & Turns, B. (2016). Managing Child Behavior Problems in Children with Autism Spectrum Disorders: Utilizing Structural and Solution Focused Therapy with Primary Caregivers. American Journal of Family Therapy, 44(1), 1–10. 10.1080/01926187.2015.1099414
Gonzalez, C. (2017). Recovering Process from Child Sexual Abuse During Adulthood from an Integrative Approach to Solution-Focused Therapy: A Case Study. Journal of Child Sexual Abuse, 26(7), 785–805. 10.1080/10538712.2017.1354954
Kiser, D. J., & Piercy, F. P. (2014). Creativity and family therapy theory development: Lessons from the founders of solution-focused therapy: The journal of solution focus in organizations. InterAction, 6(2), 51-851645018526?accountid=45782
Smith, T. E., Shelton, V. M., & Richards, K. V. (2016). Solution-focused financial therapy with couples. Journal of Human Behavior in the Social Environment, 26(5), 452–460. 10.1080/10911359.2015.1087921
Study Document
Quality Of The Cross Cultural Experience
… and schools increasingly consist of people with different backgrounds in terms of races, cultures and ethnic groups. Cultural differences impact teamwork in organizations, management decisions, and performance differences (Bass, 2008).
Culture also impacts the organizational structures of companies, legitimizing both its functions and existence. It also impacts … what’s anticipated, resulting in likely disagreements in the context of businesses. Companies must include cultural differences into their managerial practices. Therefore, cultural diversity management is important to businesses if they want to gain competitive advantage through its employees, an important business asset. In order to overcome the ……
References
References
Bass, B. M. (2008). The Bass handbook of leadership: Theory, research, and managerial applications (4th ed.). New York: Free Press.
Cacioppe, R. (1997). Leadership moment by moment! Leadership & Organization Development Journal, 18, 335-345.
Cep, B. (2011). Samoan Umu. Retrieved from https://www.bard.edu/cep/blog/?p=532
Quinn, R. E. (2000). Change the world: How ordinary people can achieve extraordinary results. San Francisco: Jossey-Bass.
The Budding Anthropologist. (2016). Samoan Umu. Retrieved from https://thebuddinganthropologist.wordpress. com/food/samoan-umu/
U.S. Census Bureau, USA QuickFacts, accessed December 2019.
Study Document
Bass Pro Management
Of Workforce management
Introduction
Workforce management is one of the most important aspects of operating a business (Randolph Thomas & Horman, 2006). From a Workforce management standpoint, Bass Pro Shops is strategically committed to the pursuit of quality over the long term. However, there are areas for improvement, as employee complaints of cutbacks, lack of job security, pay reduction, and so … the workforce and leadership are being developed there. It will conclude with a discussion of the strengths and weaknesses of Bass Pro’s workforce management, opportunities for improvement, and proposed actions.
Field of inquiry #1: Workforce Environment
How does your selected organization build an effective and supportive workforce … stay positive, which is not always a good fit for some workers, who lack that kind of character that fits this type of management approach; nonetheless, the company appeals to many others who like the family-atmosphere and the ambiance that……
References
References
Babin, B. J., & Attaway, J. S. (2000). Atmospheric affect as a tool for creating value and gaining share of customer. Journal of Business research, 49(2), 91-99.
Bass Pro Shops Employee Reviews. (2017). For manager. Retrieved from https://www.indeed.com/cmp/Bass-Pro-Shops/reviews?fjobtitle=Manager&fcountry=ALL
De Vries, M.F.K., 1998. Charisma in action: The transformational abilities of Virgin's Richard Branson and ABB's Percy Barnevik. Organizational Dynamics, 26(3), pp.7-21.
Klein, H. J., & Polin, B. (2012). Are organizations on board with best practices onboarding. The Oxford handbook of organizational socialization, 267-287.
Life at Bass Pro Shops. (2018). Careers. Retrieved from https://www.basspro.com/shop/en/careers-life
Orpen, C. (1997). The effects of formal mentoring on employee work motivation, organizational commitment and job performance. The Learning Organization, 4(2), 53-60.
Randolph Thomas, H., & Horman, M. J. (2006). Fundamental principles of workforce management. Journal of Construction Engineering and Management, 132(1), 97-104.
Study Document
Purchasing And Supply Management
Purchasing and Supply management
Introduction
Why is purchasing and supply management so important to a firm’s success? Burt (2010) perhaps puts it best: “Historically, supply management has been considered important because of its impact on costs” (p. 9). In other words, a firm seeking to be competitive and profitable … impact on costs” (p. 9). In other words, a firm seeking to be competitive and profitable must have a good purchasing and supply management process in place—otherwise it risks watching its bottom line whittle away due to costs that it did not try its hardest to reduce. … to costs that it did not try its hardest to reduce. This paper will discuss the importance and value of purchasing and supply management by 1) looking at how the function relates to selecting a qualified supplier, 2) selecting the best strategies for negotiating prices, 3) creating … for detailed requirements, 4)……
References
References
BDC. (2019). 6 ways the purchasing department can improve your business. Retrieved from https://www.bdc.ca/en/articles-tools/operations/purchasing/pages/purchasing-department-objectives.aspx
Benton, W. C. (2013). Supply chain focused manufacturing planning and control. Nelson Education.
Burt, D. N. (2010). Supply Management, 8th Edition. Devry.
Harland, C., Brenchley, R., & Walker, H. (2003). Risk in supply networks. Journal of Purchasing and Supply management, 9(2), 51-62. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.471.2910&rep=rep1&type=pdf
Holmlund, M. & Strandvik, T. (1999) Perception configuration in business relationship, Management Decision, 37(9), 686-696
MacNeil/Lehrer Productions (Producer). (1999). Your computer, your way: Dell and thedirect sales model [Video file]. Retrieved from https://libraryresources.columbiasouthern.edu/login
Monczka, R. & Handfield, R. (2016). Purchasing and supply chain management. Boston, MA: Cengage.
NC State University. (2003). Negotiating for success. Retrieved from https://scm.ncsu.edu/scm-articles/article/negotiating-for-success
Study Document
Supply Chain Management In Canada
Strategic Supply Chain management: Case Study
I. Executive Summary
Strategic supply chain management consists of strategic, tactical and operational levels, wherein general planning, short-term process decision-making, and day-to-day operations are planned and executed. This case study … following the merger of Krebbler and McCray;
c. There is considerable unnecessary overlap in the distribution system, which should be streamlined;
d. Krebbler’s quality does not lead to positive net revenues; McCray’s faster delivery and sales record does—but at a cost of a lower quality ranking
e. The big 5-year contract worth $30 to $36 million needs to be signed. It requires low-cost ready to assemble furniture like … or McCray’s, and 3) how to restructure operations so as to penetrate new markets and improve revenues, while cutting costs. Both financial and quality considerations have to be made.
4. The recommendations for the company are as follows: 1) the company must integrate distribution……
References
Bibliography
Channick, Robert. “Fallout from China Trade War,” Chicago Tribune, 2019. https://www.chicagotribune.com/business/ct-biz-china-tariffs-illinois-impact-20190510-story.html
Krebbler Furniture Case Study, Supply Chain Management Association. Digital File.
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