Quality Assurance Essays (Examples)
Study Document
McDonalds Quality And Improving Operations
quality and Improving Operations
McDonalds Corporation is the leading fast-food restaurant across the globe. Since inception the company has experienced tremendous growth and profitability … relatively effective operations management framework that helps in handling all its functional areas. In relation to the Operations Management framework, this paper examines quality and improvement of operations at McDonalds Corporation.
Part 1 – quality and Conformance
McDonalds Corporation operates in an increasingly competitive fast-food industry across the globe. Despite its market share and position, this company still … utilizing suitable techniques to enhance growth and development (Keller, 2017). As part of providing excellent customer service and ensuring customer satisfaction, McDonalds emphasizes quality as part of its operations management framework. The company’s operations management framework is established on the premise of ensuring quality in all functional areas.
Philosophy on quality
As previously indicated, McDonalds’ operations management is centered on an emphasis on quality. To this……
References
References
Crom, S. (n.d.). Managing for Continuous and Breakthrough Improvement. Retrieved June 13, 2019, from https://www.isixsigma.com/implementation/basics/managing-continuous-and-breakthrough-improvement/
Hill, A. & Hill, T. (2011). Essential operations management. New York, NY: Macmillan International Higher Education.
Hu, W. & Xie, Y. (2013, April 28). Comparative Study of McDonald’s and Kentucky Fried Chicken (KFC) Development in China. Retrieved June 13, 2019, from https://pdfs.semanticscholar.org/ab1d/769d45deb5a0e03d147a04cb27fff30e6ae6.pdf
Ka-Sing, L. (2019, May). Guiding Principles a Recipe for Success. South China Morning Post. Retrieved June 13, 2019, from https://www.scmp.com/article/1006977/guiding-principles-recipe-success
Keller, C.R. (2017, September 1). How McDonald’s Became the Leader in the Fast Food Industry. Retrieved June 13, 2019, from https://profitworks.ca/hidden-blog/541-how-mcdonald-s-became-a-leader-in-fast-food-industry.html
Mulholland, B. (2018, April 6). What Continuous Improvement Is (and How to Use It). Retrieved June 13, 2019, from https://www.process.st/continuous-improvement/
Nanyang Consultancy. (2016, January). McDonalds – Charting McDonalds Way Forward. Retrieved June 13, 2019, from https://mbacasecomp.com/wp-content/uploads/2016/01/Nanyang_Mcdonalds_Final2.pdf
Team, T. (2015, October 8). Why is it Important for McDonald’s to Focus on Quality? Forbes. Retrieved June 13, 2019, from https://www.forbes.com/sites/greatspeculations/2015/10/08/why-is-it-important-for-mcdonalds-to-focus-on-quality/#1da4aebe2488
Study Document
Disaster Preparedness At A Department Of Veterans Affairs Medical
… research in the conclusion.
Disaster preparedness interview
The disaster preparedness administrator at the VA medical center in question is also the director of quality assurance (QA) who is a registered nurse with her master’s degree in public health. The quality assurance service oversees the medical center’s risk management function and the QA director is assisted by a full-time risk management program specialist. The results … to the community” (p. 24).
Conclusion
Hospitals are already dangerous places that require constant risk management analyses in order to provide the highest quality of health care possible. The research was consistent in showing, though, that hospitals are also highly vulnerable to natural and manmade disasters of ……
References
References
Blake, N. & Wilson, E. (2019, September/October). Disaster preparedness: Mitigation, response, and recovery to ensure staffing excellence in Los Angeles County. Nursing Economics, 37(5), 231-233.
Labrague, L. J. & Yboa, B. C. (2016, January). Disaster preparedness in Philippine nurses. Journal of Nursing Scholarship, 48(1), 98-102.
Natural disasters and severe weather. (2020). Centers for Disease Control and Prevention. Retrieved from https://emergency.cdc.gov/planning/index.asp .
VA fast facts. (2019). U.S. Department of Veterans Affairs. Retrieved from https://www.va. gov/health/aboutvha.asp.
Veenema, T. G. & Griffin, A. (2016, March). Nurses as leaders in disaster preparedness and response - A call to action. Journal of Nursing Scholarship, 48(2), 187-192.
Study Document
Project Management Plan To Upgrade Hospital Equipment
… to more electronic patient information, and that means it should be easier to share data within and outside the hospital to improve the quality of care and speed up care delivery. Among the clinicians surveyed, each wastes an average of 45 minutes per day because of outdated …
6.quality Management
It has been noted that senior management can positively influence quality in a healthcare setting (Parand, Dopson, Anna, & Vincent, 2014). To this end, quality management will be handled by senior managers in the hospital and will be integrated into the existing strategy of the hospital. A clear … motivate the staff to push for smooth integration of their daily work and the project activity (Pohjola, Suhonen, Mattila, & Meretoja, 2016). The quality management will be……
References
References
Healthcare Business. (2013, May 15). Report: Hospitals waste billions using outdated technology. Retrieved from Health Care Business Tech: http://www.healthcarebusinesstech.com/outdated-technology-wastes-money/
Lee, J. (2016, April 14). Top five risks of using outdated technology. Retrieved from Meridian: http://www.whymeridian.com/blog/top-5-risks-of-using-outdated-technology
Moran, W. J. (2019). Hospital Fundraising Best Practices. Retrieved from The Moran Company: https://morancompany.com/hospital-fundraising-best-practices/
Parand, A., Dopson, S., A. R., & Vincent, C. (2014). The role of hospital managers in quality and patient safety: a systematic review. BMJ Open.
Pohjola, T., Suhonen, M., Mattila, K., & Meretoja, R. (2016). The work done in healthcare projects . Journal of Nursing.
Ponemon Institute. (2013). The Economic and Productivity Impact of IT Security on Healthcare. Imprivata.
Study Document
Veteran Benefits Administration
...Quality assurance Technology Proposal/Implementation Paper
A: Introduction
The Department of Veterans Affairs (VA) remains a vital entity in as far as the provision of key services to veterans in the country is concerned. The Veteran Benefits Administration (VBA), to a large extent, concerns itself with the administration of U.S. Department of Veteran Affairs’ programs. This is more so the case with regard to the provision or advancement of various forms of support to not only veterans and survivors, but also their dependents. Towards this end, some of the main programs that VBA administers include, but they are not limited to; pension and compensation, rehabilitation and employment, loan guaranty, and insurance. In the year 2016, the National Archives and Records Administration (2016) released a records management inspection report which was categorical that “the VA Records Management Program lacks several basic records management fundamentals.” The relevance of VA records cannot be overstated when it……
References
References
Aziz, A.A., Mohammad Y., Mokhtar, U.A. & Ambari, D.I. (2017). Establishing Policy for the Implementation of Electronic Document and Records Management System in Public Sector in Malaysia: The Influencing Factors. Advanced Science Letters, 23(11), 10732-10736.
National Archives and Records Administration (2016). Department of Veterans Affairs Records Management Program: Records Management Inspection Report. Retrieved from https://www.archives.gov/files/records-mgmt/pdf/va-2016-inspection.pdf
U.S. Department of Veteran Affairs (2020). About VBA. Retrieved from https://www.benefits.va.gov/BENEFITS/about.a sp
Study Document
Local Vs Organic Food
… thus are naturally grown. Local foods are typically fresher and seasonal, meaning they are going to have a more authentic and more robust quality and character to them (though there is no guarantee they are raised or grown non-GMO). Nonetheless, consuming local foods comes with the added … and the local economy. Plus, with local foods, one is more likely to be able to know for sure that one is getting quality foods from quality farmers whom one can inspect with one’s own eyes, get to know on a social level, and be more confident in the quality of foods one is consuming. The same cannot be said for foods that come from halfway around the world, even if they are … sent from thousands of miles away.
Local food is also seasonal which gives the dining and dieting experience a more natural and authentic quality. Seasonal foods are……
References
References
Debate. (2018). Is organic food healthier than non-organic food? Retrieved from https://www.debate.org/opinions/is-organic-food-healthier-than-non-organic-foods
Goldberg, H. (2014). People Still Don\\\\'t Know the Difference Between \\\\"Organic\\\\" and \\\\"Local\\\\". Retrieved from https://time.com/2970505/organic-misconception-local/
Heather, X. (2011). The local vs. organic debate. Retrieved from http://www.intuitive-nutrition.com/the-local-vs-organic-debate/
Healthline. (2018). Fresh vs Frozen Fruit and Vegetables — Which Are Healthier? Retrieved from https://www.healthline.com/nutrition/fresh-vs-frozen-fruit-and-vegetables
O’Born, S. (2019). Local vs. organic food: the great debate. Retrieved fromhttps://canadianfamily.ca/food/great-debate-local-organic/
Ryvasy, T. (2018). Is organic or local food better? Retrieved from https://greenamerica.org/organic-or-local/organic-or-local-food-better
Trimarchi, M. (2018). Is it better to buy local or organic food? Retrieved from https://recipes.howstuffworks.com/local-or-organic.htm
Wadyka, S. (2018). Farmer’s market produce. Retrieved from https://www.consumerreports.org/fruits-vegetables/farmers-market-produce-local-vs-organic/
Study Document
Customer Service In The Telecoms Industry
The Telecoms Industry
In the study by Lai, Griffin and Babin (2009) entitled “How quality, value, image, and satisfaction create loyalty at a Chinese telecom,” the researchers used an integrative model to assess the relationship between multiple variables … variables related to consumers’ experience of telecoms in China. The researchers conducted a survey of 118 Chinese telecommunications customers and found that service quality has a direct impact on value perception. Value and customer satisfaction, moreover, were found to determine the extent to which the customer would … the firm. Corporate image perceptions were also found to impact customer satisfaction. The researchers were able to conclude that customer satisfaction and service quality do make a substantial difference in determining whether customers will be retained or not.
Kim, Park and Jeong (2004) examined how a Korean … that customer satisfaction played the most significant part in determining customer loyalty. Factors that had……
References
References
Angelova, B., & Zekiri, J. (2011). Measuring customer satisfaction with service quality using American Customer Satisfaction Model (ACSI Model). International journal of academic research in business and social sciences, 1(3), 232. Retrieved from http://hrmars.com/admin/pics/381.pdf
Boohene, R., & Agyapong, G. K. (2011). Analysis of the antecedents of customer loyalty of telecommunication industry in Ghana: The case of Vodafone (Ghana). International Business Research, 4(1), 229-240. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.662.3208&rep=rep1&type=pdf
Chu, P. Y., Lee, G. Y., & Chao, Y. (2012). Service quality, customer satisfaction, customer trust, and loyalty in an e-banking context. Social Behavior and Personality: an international journal, 40(8), 1271-1283.
Lai, F., Griffin, M., & Babin, B. J. (2009). How quality, value, image, and satisfaction create loyalty at a Chinese telecom. Journal of business research, 62(10), 980-986. Retrieved from shorturl.at/BMTY7
Lee, H. S. (2013). Major moderators influencing the relationships of service quality, customer satisfaction and customer loyalty. Asian Social Science, 9(2), 1. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.428.6730&rep=rep1&type=pdf
Liu, C. T., Guo, Y. M., & Lee, C. H. (2011). The effects of relationship quality and switching barriers on customer loyalty. International Journal of Information Management, 31(1), 71-79.
Khatibi, A. A., Ismail, H., & Thyagarajan, V. (2002). What drives customer loyalty: An analysis from the telecommunications industry. Journal of Targeting, Measurement and Analysis for Marketing, 11(1), 34-44. Retrieved from https://link.springer.com/content/pdf/10.1057/palgrave.jt.5740065.pdf
Kim, M. K., Park, M. C., & Jeong, D. H. (2004). The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services. Telecommunications policy, 28(2), 145-159. Retrieved from shorturl.at/imDEX
Study Document
Optimizing Health Information Systems
… how a system will affect patient care and documentation and an explanation concerning how using a system to access information will affect the quality and delivery of nursing care and patient outcomes are followed by a discuss about how a system will benefit the merged organization. Finally, … and HITECH
? Information technology background
Ensure that schedules and timelines are followed and collaboration between team members.
IT specialist
? Ensuring data quality; information assurance constructs of confidentiality, integrity, and data availability
? Design of mobile app, database, and web portal
Data integration and analysis
? Customization of … the interventions that are developed for the health information system , two relevant professional organization standards published by the National Association of Healthcare quality (NAHQ) that can be used to evaluate the success of the implementation of a health information system are as follows:
1. Healthcare quality professionals understand that recipients……
References
References
Abouzhar, C. & Boerma, T. (2009, August). Health information systems: The foundations of public health. Bulletin of the World Health Organization, 83(8), 578-583.
Cresswell, K. & Aziz, S. (2013, May). Organizational issues in the implementation and adoption of health information technology innovations: An interpretative review. International Journal of Medical Informatics, 87(5), 73-86.
Drazen, E. L. (2006, February). Maximizing the benefits of health care information systems. Journal of Medical Systems, 10(1), 51-56.
Kruse, C. S. & Smith, D. (2017, July). Security techniques for the electronic health records. Journal of Medical Systems, 41(8), 127.
Kumar, V. (2011). Impact of health information systems on organizational health communication and behavior. The Internet Journal of Allied Health Sciences and Practice, 9(2), 37-44.
McGrail, K. M. & Black, C. (2009, August). Access to data in health information systems. Bulletin of the World Health Organization, 83(8), 563-569.
Murphy, M. L. (2019, March). Mastering accounting for business combinations: Mergers and acquisitions present challenges that finance can overcome by staying involved with the deal and preparing in advance of the closing. Journal of Accountancy, 227(3), 24-27.
NAHQ code of ethics for healthcare quality. (2019). National Association for Healthcare Quality. Retrieved from https://nahq.org/about/code-of-ethics .
Study Document
Operations Management And Business Strategy
… to grow, and to find specialized niche markets.
The Challenge
Fiyeli faces a long-term challenge to ensure a stable supply chain of high quality coffee beans. Rising consumption has increased demand, while climate change is threatening supply, the result being a spike in the price (Mersie, 2019) … demand, while climate change is threatening supply, the result being a spike in the price (Mersie, 2019) and decline in availability of high quality beans (Garza & Hoffman, 2019). Inability to resolve this challenge will make it more difficult to maintain the brand’s strong reputation, and could … knowing that super premium coffees are relatively stable in their green (pre-roasted) state, which means that the supply chain should be designed for quality. Speed is not that important as the beans can be warehoused for a year or more. Low cost is not that important because … is not that important because……
References
References
Aburto, L. & Weber, R. (2005) Improved supply chain management based on hybrid demand forecasts. Applied Soft Computing. Retrieved June 13, 2019 from https://s3.amazonaws.com/academia.edu.documents/30284637/demand_forecast_in_a_supermarket_using_a_hybrid_intelligent_system.pdf
CT Magazine (2012) Coffee packaging freshness. Coffee Talk Magazine. Retrieved June 13, 2019 from https://coffeetalk.com/ctmagazine/10-2012/3926/
Del Valle, G. (2019) Wholesale coffee is cheaper than it has been in years. That’s not good news. Vox. Retrieved June 13, 2019 from https://www.vox.com/the-goods/2019/4/25/18512680/coffee-futures-price-dropping-brazil-currency
Garza, E. & Hoffman, M. (2019) How climate change is killing coffee. Knowledge @ Wharton. Retrieved June 13, 2019 from https://knowledge.wharton.upenn.edu/article/coffee-climate-change/
Khan, O. & Creazza, A. (2005) The impact of product design on the supply chain. Chartered Institute of Logistics and Transport Retrieved June 13, 2019 from https://www.researchgate.net/publication/265492088_The_Impact_of_Product_Design_on_the_Supply_Chain_The_Impact_of_Product_Design_on_the_Supply_Chain
Manetti, G. & Becatti, L. (2009). Assurance services for sustainability reports: Standards and empirical evidence. Journal of Business Ethics. Vol. 87 (2009) 289-298.
Mersie, A. (2019) Coffee prices seen rising 25% by year end. Reuters Retrieved June 13, 2019 from https://www.reuters.com/article/us-global-coffee-poll/coffee-prices-seen-rising-nearly-25-percent-by-year-end-reuters-poll-idUSKCN1Q11JD
Mordor Intelligence (2017) United States coffee market – growth, trends and forecasts. Mordor Intelligence Retrieved June 13, 2019 from https://www.mordorintelligence.com/industry-reports/united-states-coffee-market
Study Document
Transgender The Behaviors Acts And Transitions
… abuse and trans-specific discrimination and bias. These research findings are in line with the Minority Stress Model, which asserts that protracted exposure to quality, prejudice, and discrimination faced by members of minority and marginalized groups is linked with negative psychological results and health risk behaviors and conducts … is linked with an increase in health, social relationships, self-confidence and self-esteem, and also positive body image. These individual assessments of an individual's quality of life have shown to influence life satisfaction. It has been established that after transitioning, transgender people had the feeling of increased confidence, ……
References
References
Bockting, W. O., Miner, M. H., Swinburne Romine, R. E., Hamilton, A., & Coleman, E. (2013). Stigma, mental health, and resilience in an online sample of the US transgender population. American journal of public health, 103(5), 943-951.
Bockting, W., Coleman, E., Deutsch, M. B., Guillamon, A., Meyer, I., Meyer III, W., ... & Ettner, R. (2016). Adult development and quality of life of transgender and gender-nonconforming people. Current opinion in endocrinology, diabetes, and obesity, 23(2), 188.
Catelan, R. F., Costa, A. B., & Lisboa, C. S. D. M. (2017). Psychological interventions for transgender persons: a scoping review. International Journal of Sexual Health, 29(4), 325-337.
Divan, V., Cortez, C., Smelyanskaya, M., & Keatley, J. (2016). Transgender social inclusion and equality: a pivotal path to development. Journal of the International AIDS Society, 19, 20803.
Drydakis, N. (2020). Trans People, Transitioning, Mental Health, Life, and Job Satisfaction. Handbook of Labor, Human Resources and Population Economics, 1-22.
Glynn, T. R., & van den Berg, J. J. (2017). A systematic review of interventions to reduce problematic substance use among transgender individuals: A call to action. Transgender Health, 2(1), 45-59.
Grossman, A. H., Haney, A. P., Edwards, P., Alessi, E. J., Ardon, M., & Howell, T. J. (2009). Lesbian, gay, bisexual, and transgender youth talk about experiencing and coping with school violence: A qualitative study. Journal of LGBT Youth, 6(1), 24-46.
Jellestad, L., Jäggi, T., Corbisiero, S., Schaefer, D. J., Jenewein, J., Schneeberger, A., ... & Garcia Nuñez, D. (2018). Quality of life in transitioned trans persons: a retrospective cross-sectional cohort study. BioMed research international, 2018.
Study Document
Childrens Amusement Park
… reflect on and reevaluate the kinds of entertainment offerings and services it provides to kids and adults.
Monitoring improvements will consist of a quality check strategy in which management identifies and defines the goals of improvement and uses measurable outcomes to verify whether the improvement has succeeded … be set so that staff know what is expected of them in order to please consumers and consumers can come and go with assurance that every visit will be met with the same environment and friendly attitudes from staff.
Conclusion
A……
References
References
Andzulis, J. M., Panagopoulos, N. G., & Rapp, A. (2012). A review of social media and implications for the sales process. Journal of Personal Selling & Sales Management, 32(3), 305-316.
Appelbaum, S. H., Habashy, S., Malo, J. L., & Shafiq, H. (2012). Back to the future: revisiting Kotter's 1996 change model. Journal of Management Development, 31(8), 764-782.
Chyi, H. I. (2005). Willingness to pay for online news: An empirical study on the viability of the subscription model. Journal of Media Economics, 18(2), 131-142.
Douglas, E. (2019). Houston economy to grow bigger, slower than other Texas cities: analysis. Retrieved from https://www.houstonchronicle.com/business/economy/article/Houston-economy-to-grow-bigger-slower-than-other 13903941.php#targetText=The%20Austin%20metro%20area%2C%20which,pace%2C%20according%20to%20the%20projections.
Frederick, S., Novemsky, N., Wang, J., Dhar, R., & Nowlis, S. (2009). Opportunity cost neglect. Journal of Consumer Research, 36(4), 553-561.
Lin, C. F. (2002). Segmenting customer brand preference: demographic or psychographic. Journal of Product & Brand Management, 11(4), 249-268.
Mangold, W. G., & Faulds, D. J. (2009). Social media: The new hybrid element of the promotion mix. Business horizons, 52(4), 357-365.
Teece, D. J. (2010). Business models, business strategy and innovation. Long range planning, 43(2-3), 172-194.
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