Social Behavior Essays(Examples)
Study Document
Customer Service In The Telecoms Industry
...Social behavior The Telecoms Industry
In the study by Lai, Griffin and Babin (2009) entitled “How quality, value, image, and satisfaction create loyalty at a Chinese telecom,” the researchers used an integrative model to assess the relationship between multiple variables related to consumers’ experience of telecoms in China. The researchers conducted a survey of 118 Chinese telecommunications customers and found that service quality has a direct impact on value perception. Value and customer satisfaction, moreover, were found to determine the extent to which the customer would be loyal to the firm. Corporate image perceptions were also found to impact customer satisfaction. The researchers were able to conclude that customer satisfaction and service quality do make a substantial difference in determining whether customers will be retained or not.
Kim, Park and Jeong (2004) examined how a Korean telecommunications company focused on retaining customers in their article entitled “The effects of customer satisfaction and……
References
References
Angelova, B., & Zekiri, J. (2011). Measuring customer satisfaction with service quality using American Customer Satisfaction Model (ACSI Model). International journal of academic research in business and social sciences, 1(3), 232. Retrieved from http://hrmars.com/admin/pics/381.pdf
Boohene, R., & Agyapong, G. K. (2011). Analysis of the antecedents of customer loyalty of telecommunication industry in Ghana: The case of Vodafone (Ghana). International Business Research, 4(1), 229-240. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.662.3208&rep=rep1&type=pdf
Chu, P. Y., Lee, G. Y., & Chao, Y. (2012). Service quality, customer satisfaction, customer trust, and loyalty in an e-banking context. Social Behavior and Personality: an international journal, 40(8), 1271-1283.
Lai, F., Griffin, M., & Babin, B. J. (2009). How quality, value, image, and satisfaction create loyalty at a Chinese telecom. Journal of business research, 62(10), 980-986. Retrieved from shorturl.at/BMTY7
Lee, H. S. (2013). Major moderators influencing the relationships of service quality, customer satisfaction and customer loyalty. Asian Social Science, 9(2), 1. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.428.6730&rep=rep1&type=pdf
Liu, C. T., Guo, Y. M., & Lee, C. H. (2011). The effects of relationship quality and switching barriers on customer loyalty. International Journal of Information Management, 31(1), 71-79.
Khatibi, A. A., Ismail, H., & Thyagarajan, V. (2002). What drives customer loyalty: An analysis from the telecommunications industry. Journal of Targeting, Measurement and Analysis for Marketing, 11(1), 34-44. Retrieved from https://link.springer.com/content/pdf/10.1057/palgrave.jt.5740065.pdf
Kim, M. K., Park, M. C., & Jeong, D. H. (2004). The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services. Telecommunications policy, 28(2), 145-159. Retrieved from shorturl.at/imDEX
Study Document
Suicide Prevention Intervention In The Emergency Department
… ER becomes a revolving door and clients are treated for chief complaints and not for the underlining problem. The issue is relevant to social work because there is a need to address the underlying concerns of this population so that the revolving door situation can be overcome … individuals can improve their lives.
Background/History
The issue of individuals not receiving proper care at the ER has emerged as a concern for social work in recent years; however, the issue was present as far back as the 1970s when Groner (1978) published his study and provided … like the Columbia Assessment but more needs to done in terms of follow-up (Stanley et al., 2018). In terms of multicultural practice issues, social workers always need to possess cultural competence when dealing with individuals because no two people are going to be the same, and everyone … should be understood before attempting……
References
References
Appleby, L., Morriss, R., Gask, L., Roland, M., Lewis, B., Perry, A., ... & Davies, L. (2000). An educational intervention for front-line health professionals in the assessment and management of suicidal patients (The STORM Project). Psychological medicine, 30(4), 805-812.
Belmont Report. (1979). Ethical Principles and Guidelines for the Protection of Human
Subjects of Research The National Commission for the Protection of Human Subjects of Biomedical and Behavioral Research. Department of Health, Education, and Welfare. Retrieved from https://www.hhs.gov/ohrp/regulations-and-policy/belmont-report/index.html
Browne, V., Knott, J., Dakis, J., Fielding, J., Lyle, D., Daniel, C., ... & Virtue, E. (2011). Improving the care of mentally ill patients in a tertiary emergency department: development of a psychiatric assessment and planning unit. Australasian Psychiatry, 19(4), 350-353.
Burnette, C., Ramchand, R., & Ayer, L. (2015). Gatekeeper training for suicide prevention: A theoretical model and review of the empirical literature. Rand health quarterly, 5(1).
Callaghan, P., Eales, S., Coates, T., & Bowers, L. (2003). A review of research on the structure, process and outcome of liaison mental health services. Journal of Psychiatric and Mental Health Nursing, 10(2), 155-165.
Chatterjee, R. (2018). A Simple Emergency Room Intervention Can Help Cut Suicide Risk. Retrieved from https://www.npr.org/sections/health-shots/2018/07/11/628029412/a-simple-emergency-room-intervention-can-help-cut-future-suicide-risk
Cooper, J., Kapur, N., Webb, R., Lawlor, M., Guthrie, E., Mackway-Jones, K., & Appleby, L. (2005). Suicide after deliberate self-harm: a 4-year cohort study. American Journal of Psychiatry, 162(2), 297-303.
Study Document
Psychology
… the occurrence of cognitive dissonance in the experiment through the motivations of the groups, thereby proving the validity of their theory over the behavior and reinforcement approach. The main difference between all the groups is the motivation/level of dissonance experienced. The control group experienced no dissonance, as … cognitive dissonance is termed “the principle of cognitive consistency” (Van Kampen, 2019. pp. 1-2). Dissonance reduction is usually achieved through a change in behavior or attitude, especially towards the existing belief system, a change in the existing belief system, or a justification of current behavior/attitude in line with the existing belief system (Izuma & Murayama, 2019). As prescribed by the principle of cognitive consistency, the human mind continuously … attitude, a higher reward results in less change in attitude than lesser rewards. This is due to the internalization of interest (or attitude-discrepant behavior) in the individuals offered the lower reward as……
References
References
Cherry, K. (2020). The Incentive Theory of Motivation. Retrieved from: https://www.verywellmind.com/the-incentive-theory-of-motivation-2795382
Festinger, L., & Carlsmith, J. M. (1959). Thoughts out of tune. Journal of Abnormal and Social Psychology, 58, 203-210.
Izuma, K., & Murayama, K. (2019). The neural basis of cognitive dissonance. In E. Harmon-Jones (Ed.), Cognitive dissonance: Reexamining a pivotal theory in psychology (p. 227–245). American Psychological Association. https://doi.org/10.1037/0000135-011
Legg, T. (2019). Cognitive dissonance: What to know. Retrieved from: https://www.medicalnewstoday.com/articles/326738#overview
McLeod, S. (2018). Cognitive dissonance. Retrieved from https://www.simplypsychology.org/cognitive-dissonance.html
Northrup, C. (2018). 4 ways to reduce cognitive dissonance. Retrieved from: https://www.drnorthrup.com/4-ways-to-reduce-cognitive-dissonance/
Silverman, K., Jarvis, B. P., Jessel, J., & Lopez, A. A. (2016). Incentives and motivation. Translational Issues in Psychological Science, 2(2), 97–100. DOI:10.1037/tps0000073 Retrieved from: https://sci-hub.tw/10.1037/tps0000073
Van Kampen, H. S. (2019). The principle of consistency and the cause and function of behaviour. Behavioural processes, 159, 42-54. Retrieved from: https://scihub.tw/https://doi.org/10.1016/j.beproc.2018.12.013
Study Document
Impact Of Phobias
… or trying to figure out how to avoid it. The American Psychology Association (APA) has recognized three types of phobias namely specific phobia, social phobia or social anxiety, and agoraphobia. Specific phobia is an intense irrational fear for a particular trigger. Specific phobia is referred to as simple phobias since … can be linked to a cause that is identifiable and might not occur frequently in the individual's everyday life like fear of snakes. social phobia is the profound fear of public humiliation and being judged or being singled out by others in a social situation. An individual with social phobia will be terrified about the idea for a large social gathering. This should not be confused with shyness. Agoraphobia is the fear of situations that would be difficult for an individual to escape … space such as being in a lift or public transport. People who have agoraphobia……
References
References
Campos, D., Mira, A., Bretón-López, J., Castilla, D., Botella, C., Baños, R. M., & Quero, S. (2018). The acceptability of an internet-based exposure treatment for flying phobia with and without therapist guidance: patients’ expectations, satisfaction, treatment preferences, and usability. Neuropsychiatric disease and treatment, 14, 879.
Carleton, R. N., Thibodeau, M. A., Weeks, J. W., Teale Sapach, M. J. N., McEvoy, P. M., Horswill, S. C., & Heimberg, R. G. (2014). Comparing short forms of the Social Interaction Anxiety Scale and the Social Phobia Scale. Psychological assessment, 26(4), 1116-1126. doi:10.1037/a0037063
Erceg-Hurn, D. M., & McEvoy, P. M. (2018). Bigger is better: Full-length versions of the Social Interaction Anxiety Scale and Social Phobia Scale outperform short forms at assessing treatment outcome. Psychological assessment, 30(11), 1512-1526. doi:10.1037/pas0000601
Goetter, E. M., Frumkin, M. R., Palitz, S. A., Swee, M. B., Baker, A. W., Bui, E., & Simon, N. M. (2018). Barriers to mental health treatment among individuals with social anxiety disorder and generalized anxiety disorder. Psychological Services, No Pagination Specified-No Pagination Specified. doi:10.1037/ser0000254
Halldorsdottir, T., & Ollendick, T. H. (2016). Long-term outcomes of brief, intensive CBT for specific phobias: The negative impact of ADHD symptoms. Journal of Consulting and Clinical Psychology, 84(5), 465-471. doi:10.1037/ccp0000088
Hirsch, J. A. (2018). Integrating Hypnosis with Other Therapies for Treating Specific Phobias: A Case Series. American Journal of Clinical Hypnosis, 60(4), 367-377.
Leitenberg, H., Agras, W. S., Barlow, D. H., & Oliveau, D. C. (1969). Contribution of selective positive reinforcement and therapeutic instructions to systematic desensitization therapy. Journal of Abnormal Psychology, 74(1), 113-118. doi:10.1037/h0027063
Probst, T., Berger, T., Meyer, B., Späth, C., Schröder, J., Hohagen, F., . . . Klein, J. P. (2019). Social phobia moderates the outcome in the EVIDENT study: A randomized controlled trial on an Internet-based psychological intervention for mild to moderate depressive symptoms [Press release]
Study Document
Adolescent Psychosocial Assessment
Adolescent social Assessment
SECTION I – social HISTORY
Personal
In list format, cover the following:
1. Name: John Mathew
2. Age: 18
3. Sex: Male
4. Race/Ethnic: Black, African-American
5. … cover the following:
1. Name: John Mathew
2. Age: 18
3. Sex: Male
4. Race/Ethnic: Black, African-American
5. Education/Occupation: Student
6. Health: Okay
social
John's family lives in an apartment situated in the middle of a range of complexes. The residence is right in the middle of … paying bills and lack of money to travel around (Sherman, 2012). Several aspects of culture support my family and me. We have strong social networks that work. Family members are cooperative and are ready to take up tasks. We are also highly religious and spiritual. I love … and listening to music.
SECTION II –THEORY/THEORIST(S), CONCEPTS OF HUMAN GROWTH AND DEVELOPMENT
1. Choose any two theories/theorists on the effect of the……
References
References
Alexander Jr, R. (2010). The Impact of Poverty on African American Children in the Child Welfare and Juvenile Justice Systems. In Forum on Public Policy Online (Vol. 2010, No. 4). Oxford Round Table. 406 West Florida Avenue, Urbana, IL 61801.
Belgrave, F. Z., & Allison, K. W. (2009). African American psychology: From Africa to America. Los Angeles: Sage.
Brittian A. S. (2012). Understanding African American Adolescents\\\\\\' Identity Development: A Relational Developmental Systems Perspective. The Journal of black psychology, 38(2), 172–200. https://doi.org/10.1177/0095798411414570
Chávez, R. (2016). Psychosocial development factors associated with occupational and vocational identity between infancy and adolescence. Adolescent Research Review, 1(4), 307-327.
Crain, W. C. (2014). Theories of development: Concepts and applications. Harlow, Essex: Pearson.
Fernandes-Alcantara, A. L. (2018). Vulnerable Youth: Background and policies.Congressional Research Service
Newman, B. M., & Newman, P. R. (2015). Theories of human development. Psychology Press.
Reubins, B. M., &Reubins, M. S. (2014). Pioneers of child psychoanalysis: Influential theories and practices in healthy child development. London: Karnac.
Study Document
Theory Practice Of Business Psychology In Johnson & Johnson Company
… id diminished, and the levels of employee satisfaction and motivation, as well as their performance, can be heightened. Notably, motivation rejuvenates, and invigorates behavior, provides direction to such mannerisms, and underlines the tendency to persevere. Motivation is a significant aspect as it leads to influence another individual … the workplace setting, the factors that satisfy employees are significantly different from those that dissatisfy them (Herzberg, 1987). Imperatively, Herzberg established that human behavior is impacted by either the satisfaction factor or the dissatisfaction factor. He designated hygiene factors to be sources of social dissatisfaction, and on the other hand, motivator factors to be sources of motivation (Pardee, 1990; Herzberg, Mausner, & Snyderman, 1959).
Herzberg’s Two-Factor Principles … individual’s motivation and determination with the expected desired results. The approach illustrates the process of how an individual opts to carry out specific behavior or mannerisms over others and how decisions made are……
References
References
Asim, M., 2013. Impact of Motivation on Employee Performance with effect of training: Specific to Education Sector of Pakistan. International Journal of Scientific and Research Publications, 3(9), 1-9.
Heneman, H. G., & Schwab, D. P., 1972. Evaluation of research on expectancy theory predictions of employee performance. Psychological Bulletin, 78(1), 1.
Herzberg, F., 1987. One More Time: How Do You Motivate Employees? Harvard Business Review, 65, 5.
Herzberg, F., Mausner, B. & Snyderman, B. 1959. The motivation to work. New York. John Wiley.
Hilgert, R. L., Leonard, E. C., 2001. Supervision: Concepts and practices of management. New York: South-Western College Publication.
Johnson & Johnson., 2020. Wellness 360: 9 Innovative Johnson & Johnson Employee Benefits for Mind, Body, and Budget. Retrieved 25 February 2020 from https://www.jnj.com/health-and-wellness/innovative-employee-benefits-and-wellness-programs-from-johnson-johnson
Johnson & Johnson., 2020. Careers: Healthiest Finances. Retrieved 25 February 2020 from https://www.careers.jnj.com/employee-benefits/financial-benefits .
Johnson & Johnson. , 2018. 2018 Health for Humanity Report: Creating Unique Career Opportunities. Retrieved 25 February 2020 from https://healthforhumanityreport.jnj.com/our-people/creating-unique-career-opportunities
Study Document
Gestalt Theory
… cornerstone of Gestalt therapy, which promotes an “I/Thou” therapeutic relationship based on points of contact between individuals who are connected in an integrated social network. Group therapy and art therapy are also methods used in Gestalt psychology.
Although the phrase may seem out of vogue, Gestalt psychology … paradigm for the field of psychology. Reacting against the reductionist tendencies of his colleagues, Wertheimer postulated that the best way to understand human behavior, the human psyche, and the human condition was to zoom out, viewing it as a whole instead of merely a sum of discrete … of an experience that are not inherent in its components,” (Levine, 2012, p. 12). The concept of emergence in psychology, cognitive science, and social systems has become so engrained, that it is easy to forget to credit the Gestalt psychology movement.
Gestalt psychology draws from philosophies of … it comes to perception and……
References
References
Corey, G. (2016). Theory and Practice of Counseling and Psychotherapy. Boston, MA: Cengage Learning.
Levine, T. B. Y. (2012). Gestalt Therapy: Advances in Theory and Practice. New York, NY: Taylor & Francis.
Woldt, A. L., & Toman, S. M. (2005). Gestalt Therapy: History, Theory, and Practice. Thousand Oaks, CA: SAGE Publications.
Study Document
Assessment Of Clinical Practice
… one going through puberty at the same time, the effects of emotional devastation and loss can be confusing and even traumatic. Therefore, Jim’s behavior, his shift in social scene, and his differential identity during this time do need to be viewed in context. Perspective can help Jim’s parents understand that changing … Likewise, Jim’s personality changes—such as being more withdrawn and not participating in class—are possible warning signs of ineffective coping. Whether or not Jim’s behavior are due to suppressed emotions connected with the trauma of losing his sister, or whether those behavior would have manifested regardless, is irrelevant in this case. In fact, Jim’s father has used silence and suppression of emotion as the means … In fact, Jim’s father has used silence and suppression of emotion as the means by which he deals with stress and trauma. Jim’s behavior could be a result of modeling his father.……
References
References
American Psychological Association (2007). Record keeping guidelines. American Psychologist 62(9): 993-1004.
Fadus, M.C., Squeglia, L.M., Valadez, E.A., et al. (2019). Adolescent substance use disorder treatment. Current Psychiatry Reports 21(96).
Godley, M.D., Passetti, L.L. (2019). Behavioral interventions for substance use and relapse prevention. Treating Adolescent Substance Use. https://doi.org/10.1007/978-3-030-01893-1_6
Hogue, A., Bobek, M., MacLean, A., et al. (2020). Core elements of CBT for adolescent conduct and substance use problems. Cognitive and Behavioral Practice(2020): https://doi.org/10.1016/j.cbpra.2019.12.002
King, G. (2016). The Role of the Therapist in Therapeutic Change: How Knowledge From Mental Health Can Inform Pediatric Rehabilitation. Physical & Occupational Therapy In Pediatrics, 37(2), 121–138. doi:10.1080/01942638.2016.1185508
Oud, M., de Winter, L., Verimeulen-Smit, E., et al. (2019). Effectiveness of CBT for children and adolescents with depression: A systematic review and meta-regression analysis. European Psychiatry 57(2019): 33-45.
Rodriguez, M., Walters, S. T., Houck, J. M., Ortiz, J. A., & Taxman, F. S. (2017). The language of change among criminal justice clients: Counselor language, client language, and client substance use outcomes. Journal of Clinical Psychology, 74(4), 626–636. doi:10.1002/jclp.22534
Shulman, L. (2011). Dynamics and skills of group counseling. Belmont, CA: Brooks/Cole.
Study Document
Intake Information For Mental Health
… ever in deep thoughts and worries, and she felt as if everyone was looking at her. She denied having any suicidal thoughts or behavior. She stated that running away from her issues would be great, but she knew that that she could not take her life.
She … life. First, she said that it was the relationship between her and her husband and kids. Second, she mentioned that her condition was social affecting her since it was preventing her from taking part in family events. She also added that her condition was affecting her financially … planning to commit suicide
To get a depression diagnosis, the above symptoms should cause the patient medically considerable impairment or distress in occupational, social, or…[break]…patient-centered. The definition of clinical reasoning is that it is a cognitive process utilized to assess and manage medical problems. The process is … whether to use it or……
References
References
American Psychiatric Association. (2013). Diagnostic and statistical manual of mental disorders. BMC Med, 17, 133-137.
Buntrock, C., Ebert, D. D., Lehr, D., Smit, F., Riper, H., Berking, M., & Cuijpers, P. (2016). Effect of a web-based guided self-help intervention for prevention of major depression in adults with subthreshold depression: a randomized clinical trial. Jama, 315(17), 1854-1863.
Davaasambuu, S., Aira, T., Hamid, P., Wainberg, M., & Witte, S. (2017). Risk and resilience factors for depression and suicidal ideation in Mongolian college students. Mental health & prevention, 5, 33.
Gilbert, P. (2016). Depression: The evolution of powerlessness. Routledge.
Hammen, C. (2018). Risk factors for depression: An autobiographical review. Annual review of clinical psychology, 14, 1-28.
Kahneman, D. (2011). Thinking, fast and slow. Macmillan.
Khoury, B., Langer, E. J., & Pagnini, F. (2014). The DSM: mindful science or mindless power? A critical review. Frontiers in psychology, 5, 602.
MacGill, M. (2017). What is depression and what can I do about it? Medical News Today. Retrieved from https://www.medicalnewstoday.com/kc/depression-causes-symptoms-treatments-8933.
Study Document
Organizational Situations
… “psychological maladjustment…[is the result of a person] denying awareness of significant sensory and visceral experiences” and that “the best vantage point for understanding behavior is from the internal frame of reference of the individual” (p. 495). Thus one has to get inside the head of the individual … personalities of the workers are and whether they would be conducive to leadership roles within the company.
Organizational Constraints that Lead to Counterproductive behavior
Organizational constraints that can lead to counterproductive behavior include leadership struggles and environmental issues, such as lack of access to recreational rooms such as gyms for getting exercise during the workday, ……
References
References
Cañadas-De la Fuente, G. A., Vargas, C., San Luis, C., García, I., Cañadas, G. R., &
Emilia, I. (2015). Risk factors and prevalence of burnout syndrome in the nursing profession. International Journal of Nursing Studies, 52(1), 240-249.
Meacham, W. (2017). History of industrial and organizational psychology. Retrieved from https://owlcation.com/social-sciences/History-of-Industrial-and-Organizational-Psychology
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