Study Document

Organizational Situations Essay

Pages:6 (1663 words)

Sources:8

Subject:Business

Topic:Leadership

Document Type:Essay

Document:#92019167


The Situation

Workers at the company of Kroger do not appear motivated since the outbreak of COVID-19 has increased their workload. They are grumbling about not getting paid more even though more is now expected of them. They are stocking shelves more, cleaning the store more, disinfecting carts, and generally working non-stop from start time to finish, whereas they are used to having some down time and things being more leisurely at work. Management is beginning to notice that employee morale is sinking and workers are beginning to slack. Management wonders what it can do to motivate employees.

Two Lenses

Maslow’s (1943) theory of human motivation and the hierarchy of needs stipulates that people are motivated and become self-actualizing when all their needs are met. These needs include the basic human needs of food, shelter, safety, love and affection, a sense of belonging and esteem, and at the top of the pyramid is self-actualization wherein all lower level needs are satisfied and the person is self-motivated out of a sense of self-worth and a desire to do good and be successful.

Rogers’ (1951) theory of congruence is based on the idea that there is a self-image and an ideal self conception that people have. Rogers (1951) states that congruence occurs when the self-image (how one sees oneself) is brought into alignment with one’s self-ideal (what one wants to be). This in turn creates a fulfilled, motivated individual. To reach that point requires some exploration: Rogers (1951) states that “psychological maladjustment…[is the result of a person] denying awareness of significant sensory and visceral experiences” and that “the best vantage point for understanding behavior is from the internal frame of reference of the individual” (p. 495). Thus one has to get inside the head of the individual to understand how they see themselves and what their ideal self looks like.

Practical Implementation of the Intervention

The best way to understand the needs of the workers is for managers to get engaged by interviewing and surveying them. Requesting feedback from workers will always deliver positive results because it makes workers feel like they are engaged and that their views are valued (Kotter, 2012). The responses will also give managers a better idea of what the workers’ needs are and how to satisfy them. Once basic and lower level needs are satisfied, it will be easier for workers to reach the level of self-actualization where they want to pitch in for the common good.

Discussion

Pros and Cons

The pros of the intervention are that it provides managers with greater ability to connect with workers, understand them and create a bond, which is good for transforming the workers into a motivated force and for improving morale. Workers will feel valued and dignified because managers are showing concern for them. The cons are that this is an intensive intervention and requires a great deal of engagement on the part of managers. However, the benefits are that if managers get engaged with their workers to this high degree the rewards can be great because managers are showing the love to workers and workers will in turn pay it forward to co-workers and to consumers who…

Some parts of this document are missing

Click here to view full document

…making sure that all employees are getting enough paid leave time, are using vacation time (which should be mandated) and having opportunities to do events with their families. Having family functions is a good way to help bring family and work together in a fun way, such as employee appreciation picnics that workers can bring their families to. Employees should also have access to a family counselor on staff who can help them with family issues if they are occurring.

Evaluate Employee Performance

Murphy’s Law is that anything that can go wrong will go wrong, so one way to conduct an employee assessment is to have face-to-face interviews in which the managers get to know their employees and assess their performance. There is also an opportunity in this way to gauge temperament, which can be a good indicator of whether the employee will make a good leader. The Five Factor theory classifies the personality types as:

1. Extraverted

2. Agreeable

3. Open

4. Conscientious, and

5. Neurotic (Canadas-De la Fuente et al., 2015)

This theory allows the manager to see what the strengths and weaknesses of the personalities of the workers are and whether they would be conducive to leadership roles within the company.

Organizational Constraints that Lead to Counterproductive Behaviors

Organizational constraints that can lead to counterproductive behaviors include leadership struggles and environmental issues, such as lack of access to recreational rooms such as gyms for getting exercise during the workday, poor lighting, too much noise distraction, too little airflow, not enough greenery in the workplace, or too much…


Sample Source(s) Used

References

Cañadas-De la Fuente, G. A., Vargas, C., San Luis, C., García, I., Cañadas, G. R., &

Emilia, I. (2015). Risk factors and prevalence of burnout syndrome in the nursing profession. International Journal of Nursing Studies, 52(1), 240-249.

Meacham, W. (2017). History of industrial and organizational psychology. Retrieved from https://owlcation.com/social-sciences/History-of-Industrial-and-Organizational-Psychology

Cite this Document

Join thousands of other students and "spark your studies."

Sign Up for FREE
Related Documents

Study Document

Organizational Situations and Interventions

Pages: 6 (1880 words) Sources: 8 Subject: Psychology Document: #43843471

Socialization Activity
Socialization is an important component to the success and effectiveness of an organizational setting. Workplace socialization or social interaction is associated with numerous benefits for both the individuals and the organization. However, organizations are sometimes faced with socialization issues that negatively impact employee engagement and productivity. An example of an organizational situation relating to socialization is the integration of new members. Organization X has established human resource policies

Study Document

Application of the Balanced Scorecard Approach in an Organizational Situation...

Pages: 3 (967 words) Sources: 3 Subject: Business Document: #73638818

Balanced Scorecard approach in an organizational situation The Application of the Balanced Scorecard Approach in an Organizational Situation A balanced scorecard is used to help ensure that a company is on the correct path and moving forward in a way that benefits it and its customers, as well as anyone else who has an interest in it, such as stakeholders or shareholders (Rohm & Malinoski, 2010; Kaplan & Norton, 1992). While

Study Document

Organizational Development the Understanding and Application of

Pages: 5 (1727 words) Sources: 6 Subject: Business - Management Document: #75827149

Organizational Development The Understanding and Application of Knowledge in Organizational Development The understanding and application of knowledge in organizational development is very important. Organizations want and need to grow and develop if they are to remain viable and relevant in their marketplace (Argyris & Schon, 1978; Carter, 2004). In order for them to do that, they must be ready for the future and willing to embrace change (Sullivan, 2010). Not all businesses

Study Document

Organizational Change and Leadership Styles Human Beings

Pages: 4 (1562 words) Sources: 1+ Subject: Business - Management Document: #57455477

Organizational Change and Leadership Styles Human beings are naturally change-resistant, many have stated, and human beings in collective organizations such as corporations are perhaps more rather than less resistant to shifts in their daily routines. This is because the resistance to change in one individual fosters and gives permission to others to behave in similarly change-resistant fashions. If one person is late everyday, then it seems 'okay' to other employees to

Study Document

Org Culture Leadership Leadership, Learning

Pages: 16 (4817 words) Sources: 27 Subject: Business - Management Document: #5080702

" (Simon, 188) the fundamental perspective here is that leadership and the ability to apply actions based on culturally driven decisions are central to helping members of the organization learn in a concrete manner how best to accord with the reigning culture. In order for this to occur though, there must be a certain initial scrutiny and selectiveness where leadership and personnel are concerned, endorsing an organization-wide emphasis on the quality

Study Document

Organizational Behavior in the Last Few Years,

Pages: 7 (1789 words) Sources: 3 Subject: Business - Management Document: #94819788

Organizational Behavior In the last few years, the safe disposal of radioactive and hazardous waste have been increasingly brought to the forefront. This is because the public is demanding that some kind of solution is provided for addressing these challenges over the long-term. The result is the creation of the Centers of Excellence for Hazardous Materials Management (CEHMM). This is a nonprofit that was founded to address these and other challenges

Join thousands of other students and

"spark your studies".