Study Document
… by the department from the viewpoint of the customer. The service department must establish the root cause of the customer complaints and institute measure that are aimed at reducing complaints. By focusing on what is truly value-add to the customer, the department can manage to come up … reason, a business will benefit the most from ensuring that they have loyal customers than in trying to acquire new customers.
Output-Control and measure
With the aim of reducing customer complaints, the department can make use of process effectiveness measure. This measure will measure the performance of a process to a specified customer requirement, which in our case is reducing customer complaints. It is stated that every … the required inputs and suppliers can be easily determined. This approach is beneficial in reducing the process sigma that is being used for input-measure. Reducing this number will ensure that processes are working……
References
Brown, C. (2019). Why and how to employ the SIPOC model. Journal of business continuity & emergency planning, 12(3), 198-210.
Carvalho, M. S., Magalhaes, D. S., Varela, M. L., Sa, J. O., & Gonçalves, I. (2016). Definition of a collaborative working model to the logistics area using design for Six Sigma. International Journal of Quality & Reliability Management, 33(4), 465-475.
Shojaie, A. A., Raissi, S., & Dogahe, R. A. (2016). Impact analysis of TQM\\\\\\'s hard aspects on sigma level in electronics and telecommunication production process. International Journal of Productivity and Quality Management, 18(4), 425-439.
Study Document
… create parity in the health status of indigenous and non-indigenous Australians.
0. Closing the life expectancy gap within a generation
One of the measure commonly used to assess a population’s health is life expectancy. Apart from being a measure of population health, life expectancy is also an indicator of a population’s mortality level. By definition, life expectancy is how long an average ……
Bibliography
AIHW. (2011, May 5). Life expectancy and mortality of Aboriginal and Torres Strait Islander people. Retrieved from Australian Institute of Health and Welfare: https://www.aihw.gov.au/reports/indigenous-australians/life-expectancy-and-mortality-of-aboriginal-and-to/contents/summary
AIHW. (2019, July 17). Deaths in Australia. Retrieved from Australian Institute of Health and Welfare: https://www.aihw.gov.au/reports/life-expectancy-death/deaths/contents/life-expectancy
Altman, J. C., Biddle, N., & Hunter, B. H. (2009). Prospects for ‘Closing the Gap’ in Cocioeconomic Outcomes for Indigenous Australians? Australian Economic History Review, 49(3), 225-251.
Biddle, N. (2019, February 14). Four lessons from 11 years of Closing the Gap reports. Retrieved from The Conversation: https://theconversation.com/four-lessons-from-11-years-of-closing-the-gap-reports-111816
Biddle, N., & Taylor, J. (2012). Demographic Consequences of the ‘Closing the Gap’ Indigenous Policy in Australia. Popul Res Policy Rev, 31, 571–585.
COAG. (n.d.). National Indigenous Reform Agreement. Council of Australian Governments.
Crikey. (2012, September 25). Black government expenditure — it’s a white thing. Retrieved from Crikey: https://www.crikey.com.au/2012/09/25/black-government-expenditure-its-a-white-thing/
Department of Prime Miniter and the Cabinet. (2008). Closing the Gap-Prime Minister\\\\\\'s report 2018. Australian Government.
Study Document
… in Malaysia, Digital line II Service offered by Telekom Malaysia Berhad (TMB). They use the SERVQUAL tools advocated by Parasuraman et al. to measure the service quality and satisfaction in the Digital line II Service. The researchers found a “significant relationship between customer satisfaction and the implementation … model was confirmed in later research. However, Lee (2013) also points out that Cronin and Taylor (1992) and Teas (1993) “argued that performance measure as perceived quality is superior to the ‘perceptions-minus-expectations’ measure” (p. 2). The question that remains for some is whether service quality is an antecedent to customer satisfaction. The…[break]…changing because the service is … variables that are used to construct the definition of service, there is a need for a better understanding of what is precisely being measure and why.
Controversy Among Scholars
The researchers are all in agreement among the variables that are interrelated in terms of……
References
Angelova, B., & Zekiri, J. (2011). Measuring customer satisfaction with service quality using American Customer Satisfaction Model (ACSI Model). International journal of academic research in business and social sciences, 1(3), 232. Retrieved from http://hrmars.com/admin/pics/381.pdf
Boohene, R., & Agyapong, G. K. (2011). Analysis of the antecedents of customer loyalty of telecommunication industry in Ghana: The case of Vodafone (Ghana). International Business Research, 4(1), 229-240. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.662.3208&rep=rep1&type=pdf
Chu, P. Y., Lee, G. Y., & Chao, Y. (2012). Service quality, customer satisfaction, customer trust, and loyalty in an e-banking context. Social Behavior and Personality: an international journal, 40(8), 1271-1283.
Lai, F., Griffin, M., & Babin, B. J. (2009). How quality, value, image, and satisfaction create loyalty at a Chinese telecom. Journal of business research, 62(10), 980-986. Retrieved from shorturl.at/BMTY7
Lee, H. S. (2013). Major moderators influencing the relationships of service quality, customer satisfaction and customer loyalty. Asian Social Science, 9(2), 1. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.428.6730&rep=rep1&type=pdf
Liu, C. T., Guo, Y. M., & Lee, C. H. (2011). The effects of relationship quality and switching barriers on customer loyalty. International Journal of Information Management, 31(1), 71-79.
Khatibi, A. A., Ismail, H., & Thyagarajan, V. (2002). What drives customer loyalty: An analysis from the telecommunications industry. Journal of Targeting, Measurement and Analysis for Marketing, 11(1), 34-44. Retrieved from https://link.springer.com/content/pdf/10.1057/palgrave.jt.5740065.pdf
Kim, M. K., Park, M. C., & Jeong, D. H. (2004). The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services. Telecommunications policy, 28(2), 145-159. Retrieved from shorturl.at/imDEX
Study Document
… Area, Number of Years Worked, Contract Type, Work Schedule Type, Work Hour Percentage, Greater Overload Function, and Number of cumulative tasks carried out).
measure/Tools: The measure described below will be utilized in the research.
Interview comprising of close-ended questions: Answers to some questions linked to familial and personal history, … consumption, and smoking habits will be gathered via a short interview. Height, weight, blood pressure, waist circumference, and hip circumference will be accordingly measure in case of control as well as case groups.
Kessler psychological distress scale (K10): This ten-item scale (Kessler et al., 2002) represents a … highly reliable tool for the evaluation of general psychological distress. Founded on psychological distress self- reporting over the past one month, symptoms are measure based on a five-step Likert scale (\"no day,\" \"few days,\" \"some days,\" \"most days,\" \"every day\"), with the overall score lying between 10 ……
References
Cladellas, R., & Castelló, A. (2011). University Professors\\\\\\\\\\\\' Stress and Perceived State of Health in Relation to Teaching Schedules. Electronic Journal of Research in Educational Psychology, 9(23), 217–240.
Eatough, E., Way, J., & Chang, C. (2012). Understanding the link between psychosocial work stressors and work-related musculoskeletal complaints. Appl Egron, 43(3), 554-63. Retrieved from https://www.ncbi.nlm.nih.gov/pubmed/21944295
Fernandes, M., & Rocha, M. (2009). Impact of the psychosocial aspects of work on the quality of life of teachers. Brazilian Journal of Psychiatry, 31(1). Retrieved from http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1516-44462009000100005
Goetz, K., Berger, S., Gavartina, A., Zaroti, S., & Szecsenyi, J. (2015). How psychosocial factors affect wellbeing of practice assistants at work in general medical care? – a questionnaire survey. BMC Fam Pract, 16, 166. DOI: 10.1186/s12875-015-0366-y
Himmelfarb Health Sciences Library. (2019). Case-control study. Retrieved from https://himmelfarb.gwu.edu/tutorials/studydesign101/casecontrols.cfm
Jardim, J., & Pereira, A. (2016). Perceived impact of lifelong training in teachers. Interacções, 31(42), 22–31.
Karasek, R., Baker, D., Marxer, F., Ahlbom, A., & Theorell, T. (1981). Job decision latitude, job demands, and cardiovascular disease: a prospective study of Swedish men. Am J Public Health, 71(7), 694-705.
Kessler, R. C., Andrews, G., Colpe, L. J., Hiripi, E., Mroczek, D. K., Normand, S. L. T., … Zaslavsky, A. M. (2002). Short screening scales to monitor population prevalences and trends in non-specific psychological distress. Psychological Medicine, 32(6), 959–976. Retrieved from http://www.ncbi.nlm.nih.gov/pubmed/12214795
Study Document
… operations center to coordinate the work by specially trained health care staff for diagnosing the disease.
This was no small undertaking by any measure, but the successful outcome of the Nigerian’s government’s intervention in this situation made it clear that providing all citizens with the information they … leaders to expand their education and outreach strategies, especially in efforts to reduce transmission during funerals and burials” (p. 867).
Beyond the foregoing measure, community health workers in Nigeria also served other important roles such as data collection for aggregation, providing citizens with information concerning culturally appropriate ……
References
Allam, M. F. (2014, September). Ebola hemorrhagic fever: Case fatality rate 90%? Central European Journal of Public Health 22(3), 207-210.
Allam, M. F. & Vonka, V. (2015, March). Ebola virus disease: Temperature checks for travelers? Central European Journal of Public Health, 23(1), 84.
Brand, J. E. & Stela, D. (2014, October). Ebola is here: Knowledge, identification, and appropriate infection control are key. American Nurse Today, 9(10), 37-39.
Brown, G. (2015, Winter). Ebola in America: An epidemic or a pandemic? ABNF Journal, 26(1), 3-5.
Ebola. (2019). Doctors without Borders. Retrieved from https://www.doctorswithout borders.org/what-we-do/medical-issues/ebola.
Ebola outbreak. (2019). U.S. Centers for Disease Control and Prevention. Retrieved from https://www.cdc.gov/vhf/ebola/history/2014-2016-outbreak/index.html .
Ebola virus disease. (2019). U.S. Centers for Disease Control and Prevention. Retrieved from https://www.cdc.gov/vhf/ebola/index.html .
Hancock, M. (2019, September). After Ebola. African Business, 422, 56-58.
Study Document
… a sound foreground question in clinical studies. Such a question must identify the population or the patient targeted in the study, the intervention measure intended, how each intervention compares with another where applicable, and results expected. The PICO process begins with a case scenario, which helps formulate … the keywords to be used in the search process, and iii. It directs the person asking to point out the problem, the intervention measure, and outcomes linked to the care extended to the patient (Eriksen & Frandsen, 2018).
The PICO framework encourages designing clinical questions based on … population referred to by the question, ii. The intervention used in the population, iii. the comparison criteria and iv. the results of the measure. Systematic review guidelines recommend PICO is creating strategies for search. Many modern systemic reviews rely on PICO for searches. Although PICO is often … question forms. It further points……
References
Considine, J., Shaban, R. Z., Fry, M., & Curtis, K. (2017). Evidence-based emergency nursing: designing a research question and searching the literature. International emergency nursing, 32, 78-82.
Eriksen, M. B., & Frandsen, T. F. (2018). The impact of patient, intervention, comparison, outcome (PICO) as a search strategy tool on literature search quality: a systematic review. Journal of the Medical Library Association: JMLA, 106(4), 420.
Yuan, X., Xiaoli, L., Shilei, L., Qinwen, S., & Ke, L. (2019, May). Extracting PICO elements from RCT abstracts using 1-2gram analysis and multitask classification. In Proceedings of the third International Conference on Medical and Health Informatics 2019 (pp. 194-199).
Scells, H., Zuccon, G., Koopman, B., Deacon, A., Azzopardi, L., &Geva, S. (2017, November). Integrating the framing of clinical questions via PICO into the retrieval of medical literature for systematic reviews. In Proceedings of the 2017 ACM on Conference on Information and Knowledge Management (pp. 2291-2294).
Basmaci, R., Vazouras, K., Bielicki, J., Folgori, L., Hsia, Y., Zaoutis, T., &Sharland, M. (2017). Urinary tract infection antibiotic trial study design: a systematic review. Pediatrics, 140(6).
Misra, D. P., & Agarwal, V. (2018). Systematic reviews: challenges for their justification, related comprehensive searches, and implications. Journal of Korean medical science, 33(12).
Belcher, B. M., Rasmussen, K. E., Kemshaw, M. R., &Zornes, D. A. (2016). Defining and assessing research quality in a transdisciplinary context. Research Evaluation, 25(1), 1-17.
Fu, D. Y., & Hughey, J. J. (2019). Meta-Research: Releasing a preprint is associated with more attention and citations for the peer-reviewed article. Elife, 8, e52646.
Study Document
… public. However, the process of making budgetary changes is sometimes characterized by political issues and partisan approaches. Policymakers or politicians differ on the measure adopted by the government or public sector organization when proposing changes in the budget. This paper examines a recent publication regarding proposed budgetary … the shutdown. Prior to the creation of this bill, President Trump has promised farmers relief worth billions of dollars. However, Democrats established a measure that omitted this promise due to the impact of President Trump Administration’s trade policies and the coronavirus pandemic. The move generated a dispute … pandemic. The move generated a dispute between Republicans and Democrats at a time when they were almost reaching a bipartisan deal on the measure (Cochrane, 2020). The emerging dispute threatens efforts by these lawmakers to reach an agreement that would prevent a lapse in government funding once ……
Reference
Cochrane, E. (2020, September 21). Democrats and Republicans Clash Over Spending Bill to Avoid Shutdown. The New York Times. Retrieved October 7, 2020, from https://www.nytimes.com/2020/09/21/us/politics/spending-bill-government-shutdown.html
Study Document
… of Quality 9
Question 4 10
Fishbone Diagram 10
Conclusion 11
References 12
Question 1
Product Development Process
The product quality can be measure in various ways. The first way in which the quality of a product can be measure is by the conformity to the conditions set out. This means that a product is of great quality if, when finished, it is … when finished, it is exactly the way it had been set out to be. Another way in which a product's quality can be measure is through the effectiveness of the product. Is the product effective in its use by the customer? Lastly, product quality can be measure with the price that has been paid for it and how well the product is satisfactory to the customer needs. In totality, the … of making it substantially simpler and easier to manufacture. It is a pivotal manufacturing……
References
Hill, C. W., Jones, G. R., & Schilling, M. A. (2014). Strategic management: theory: an integrated approach. Cengage Learning.
Panzarino, M. (2012). This is how Apple\\\\\\'s top-secret product development process works. The Next Web. Retrieved from: https://thenextweb.com/apple/2012/01/24/this-is-how-apples-top-secret-product-development-process-works/
Interaction Design Foundation. (2020). Apple\\\\\\'s Product Development Process – Inside the World\\\\\\'s Greatest Design Organization. Retrieved from: https://www.interaction-design.org/literature/article/apple-s-product-development-process-inside-the-world-s-greatest-design-organizatio " target="_blank" REL="NOFOLLOW">
Study Document
… strongest (i.e., large or medium) in case of changes in relationship and emotionality problems, not as strong (i.e., around medium) in case of measure of concentration, and weakest (i.e., medium or small) in case of measure that were more cognitive in nature. But specific findings differed across diverse meditation strategies (like, transcendental and mindfulness meditation). Remarkably, meditation experience covaried … cognitive changes and, consequently, positive change in terms of emotional responses. When practiced longer, one can anticipate positive modifications in personality and behavior measure. As dependent measure predictions which have commonly been studied by researchers focusing on the subject of meditation up until now are still not precise, the ideal ……
References
Gable, S. L., & Haidt, J. (2005). What (and why) is positive psychology? Review of General Psychology, 9, 103–110. DOI:10.1037/1089-2680.9.2.103
Hasenkamp, W., & Barsalou, L. (2012). Effects of meditation experience on functional connectivity of distributed brain networks. Front. Hum. Neurosci. Retrieved from https://www.frontiersin.org/articles/10.3389/fnhum.2012.00038/full
Kristeller, J. L., & Rikhye, K. (2008). Meditative traditions and contemporary psychology. In K. R. Rao, A. C. Paranjpe & A. K. Dalal (Eds.), Handbook of Indian psychology (pp. 506 –538). New Delhi, India: Cambridge University Press.
McGee, M. (2008). Meditation and psychiatry. Psychiatry, 5, 28 – 40.
Pepping, C. A., Donovan, A., & Davis, P. (2013). The positive effects of mindfulness on self-esteem. The Journal of Positive Psychology, 8(5), 376-386.
Sedlmeier, P., Eberth, J., Schwarz, M., Zimmerman, D., Haarig, F., Jaeger, S., & Kunze, S. (2012). The psychological effects of meditation: A meta-analysis. Psychological Bulletin, 138(6), 1139 –1171.
Seligman, M. E. P., & Csikszentmihalyi, M. (2000). Positive psychology: An introduction. American Psychologist, 55, 5–14. DOI:10.1037//0003-066X.55.1.5
Shapiro, S., Walsh, R., Britton, W., & Britton, B. (2003). An analysis of recent meditation research and suggestions for future directions. The Humanistic Psychology, 3(2-3), 69-90.
Study Document
… they may need to be to ensure an appropriate response?
4. How are you reassuring the average people who may be impacted by measure implemented by government coming down the road? What message do you want to give to the people of Nigeria about the coming days, ……
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