Study Document
Public Service Agencies Performance Measurement Essay
Pages:3 (829 words)
Sources:10
Subject:Health
Topic:Neuman Model
Document Type:Essay
Document:#71914215
Public Program Evluation: Quality Performance Measurement
Annotated Bibliography
Caiden, GE and Caiden, NJ (nd) Measuring Performance in Public Sector Programs. Public Administration and Public Policy. Vol. II. Retrieved from: http://www.eolss.net/sample-chapters/c14/E1-34-05-06.pdf
Caiden and Caiden (nd) report that the link between reforms and public measurement and evaluation were not merely chance since as the reforms developed devolution was emphasized or the moving of functions and services to the government levels that were lower, along with an emphasis on privatization, decentralization of management, transparency and satisfaction of customers. It is reported that all of these were dependent on accountability maintenance and credibility.
Poister, T. (2001) Measuring Performance in Public and Non-Profit Organizations. Jossey-Bass. Retrieved from: http://glennschool.osu.edu/faculty/brown/home/810/Class%20Materials/Poister%20Performance%20Chapters%201,%202,%203.pdf
Poister (2001) writes that performance measures are "objective, quantitative indicators" of a range of performance in public programs or for public agencies. (p.3) This work reviews the early development and background of performance measurement and ensues on a review of performance measurement in the non-profit sector. The functions of performance measurement are reviewed including monitoring and reporting, strategic planning and other aspects of performance measurement.
3. Ammons, DN (2007) A Tool for Accountability and Performance Improvement. Article 16. County and Municipal Government in North Carolina. Retrieved from: http://www.sogpubs.unc.edu/cmg/cmg16.pdf
The work of Ammons reviews the types of performance measures including: (1) output or workload measures; (2) measures of efficiency; and (3) outcome or effectiveness measures. The development of performance measures is reviewed as well as other aspects of performance measures including budgeting.
4. Bouvard, F., et al. (2011) Better for Less: Improving Public Sector Performance on a Tight Budget. Discussion Paper. McKinsey & Company. 2011 Jul. Retrieved from: [HIDDEN]
Bouvard et al. examines the core principles in the improvement of performance in the public sector and actions for government leaders. Also examined are the potential impact of performance improvement in the public sector and the need for public sector performance.
5. Lichiello, P. (2012) Guidebook for Performance Measurement. The Robert Wood Johnson Foundation. Turning Point. Retrieved from: http://www.phf.org/resourcestools/documents/pmcguidebook.pdf
Lichiello (2012) examines the definition of performance measurement and the reasons that performance measurement is important. Key elements in the development of a performance measurement process that is effective are examined and result reporting is analyzed.
6. Performance Measurement (2013) Urban Institute Press. 2nd ed. Chapter One. Retrieved from: http://www.urban.org/books/performancemeasurement/chapter1.cfm
This work in writing published by the Urban Institute Press relates that there are many meaning that can be applied to performance measurement however; this study defines performance measurement as "regular measurement of the…
Sample Source(s) Used
Ewoh (2011) examines the applications and types of performance measurement as well as the limitations of performance management. A comparative analysis is conducted in this study.
10. Lawrence L. Martin and Peter M. Kettner, (1996). Measuring the Performance of Human Service Programs. Sage Publications.
The work of Martin and Kettner (1996) examine performance measures in the public service organization and the specific outputs of performance measurement along with logic models. Quality performance measures and outcome performance measures are also reviewed including numeric counts and standardized measures of performance.
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