Study Document
Managers Spend Approximately 25 of Term Paper
Pages:6 (1815 words)
Sources:6
Subject:Business
Topic:Bankruptcy
Document Type:Term Paper
Document:#43712632
e. telling someone that you think he is still discontent), paraphrasing the emotion that the other expresses, and encouraging emotional perspective taking (with questions like "how would you feel about this in the future?" Or attempting to convey the emotion of the other party). In short, emphasis on emotion should be placed forefront in the mediation session and the underlying emotions should be uncovered and dealt with in order that one can then proceed to a conflict-free resolution.
There are, in short, two ways -- as Schnurman (2011) observes -- to handling workplace conflicts. Firstly, one can seek to minimize them by generating a healthy, communicative work environment. Secondly, one can skillfully resolve and defuse the issues once they arise. Arguments are a part of every workplace. How one deal with them determines the results -- and the results can be positive if dealt with in a constructive manner. Focusing on understanding and meeting the concerns of each party in a win-win maker may go a long way in accomplishing a more constructive outcome.
Reference
American Institute of Stress Workplace Stress
http://www.stress.org/workplace-stress/
CCR Int. About Workplace Conflict
http://www.conflictatwork.com/conflict/cost_e.cfm
Galaxy Global Communications Inc. CONFLICT RESOLUTION Management in the WORKPLACE - CONTINUED
Jameson, JK et al. (2010) Facilitating Conflict Transformation: Mediator Strategies for Eliciting Emotional Communication in a Workplace Conflict, Negotiation Journal, 26, 25-48
Morrey, C (July 31, 2011 )WORK PLACE STATISTICS- the cost of turnover, loss of productivity and absenteeism.
http://conflictinworkplace.com/2011/07/31/work-place-statistics-the-cost-of-turnover-loss-of-productivity-and-absenteeism/
Myatt, M. (2/22/2012) 5 Keys of Dealing with Workplace Conflict, Forbes
http://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-dealing-with-workplace-conflict/
Univ. Of Colarado. Resolving Workplace Conflict http://hr.colorado.edu/fsap/healthtips/Pages/Resolving-Workplace-Conflict.aspx
Schnurman, M. (2011) How managers can resolve workplace conflicts effectively. NJ News
http://www.nj.com/business/index.ssf/2011/11/resolving_workplace_conflicts.html
Workforce.com (October 24, 2012 ) Kinder and Gentler: The New Path to Reducing Employee Turnover
http://www.workforce.com/article/20121024/NEWS02/121029978/kinder-and-gentler-the-new-path-to-reducing-employee-turnover
Sample Source(s) Used
Reference
American Institute of Stress Workplace Stress
http://www.stress.org/workplace-stress/
CCR Int. About Workplace Conflict
http://www.conflictatwork.com/conflict/cost_e.cfm
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