Customer Experience Essays (Examples)
Study Document
Purchasing And Supply Management
… it will likely impact performance and weigh on the supply network. If performance is affected by a low morale, the supply network will experience hiccups or setbacks and the total cost of not having addressed morale issues early on will explode to be quite damaging to the … ruin. Supply managers must be cognizant of the overall goal of the company and what the company aims to do and be with customer. Just as Audi and Dell sought to have a special relationship with customer that would allow them to custom order products, a company that seeks this type of relationship with consumers will want to have a ……
References
References
BDC. (2019). 6 ways the purchasing department can improve your business. Retrieved from https://www.bdc.ca/en/articles-tools/operations/purchasing/pages/purchasing-department-objectives.aspx
Benton, W. C. (2013). Supply chain focused manufacturing planning and control. Nelson Education.
Burt, D. N. (2010). Supply Management, 8th Edition. Devry.
Harland, C., Brenchley, R., & Walker, H. (2003). Risk in supply networks. Journal of Purchasing and Supply management, 9(2), 51-62. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.471.2910&rep=rep1&type=pdf
Holmlund, M. & Strandvik, T. (1999) Perception configuration in business relationship, Management Decision, 37(9), 686-696
MacNeil/Lehrer Productions (Producer). (1999). Your computer, your way: Dell and thedirect sales model [Video file]. Retrieved from https://libraryresources.columbiasouthern.edu/login
Monczka, R. & Handfield, R. (2016). Purchasing and supply chain management. Boston, MA: Cengage.
NC State University. (2003). Negotiating for success. Retrieved from https://scm.ncsu.edu/scm-articles/article/negotiating-for-success
Study Document
Swapping The Studio Based Pedagogy For Online Learning
… in a digital environment. Interacting with others in a face to face environment with limited resources is not their idea of a learning experience (Souleles, 2015). Students need more than just the opportunity to explore and experience in a studio based pedagogy. As digital natives they have grown up relying on the affordability of information that they have access to … most universities are heading. More and more students expect to be served with some kind of digital based pedagogical approach in their college experience (Mayadas, Bourne & Bacsich, 2009). With the trend being towards distance learning it also opens up the opportunity for students to overcome time ……
References
References
Fleischmann, K. (2013). Big Bang Technology: What's Next in Design Education, Radical Innovation or Incremental Change?. Journal of Learning Design, 6(3), 1-17.
Justice, L. (2019). The Future of Design Education. Design Management Review, 30(1), 33-37.
Mayadas, A. F., Bourne, J., & Bacsich, P. (2009). Online education today. Science, 323(5910), 85-89.
Souleles, N. (2015). Elearning in art and design: the elephant in the room. In 9th International Technology, Education and Development Conference (pp. 6659-6665).
Vaughan, S., Austerlitz, N., Blythman, M., Grove-White, A., Jones, B. A., Jones, C. A.,... & Shreeve, A. (2008). Mind the gap: Expectations, ambiguity and pedagogy within art and design higher education. In The student experience in art and design higher education: Drivers for change (pp. 125-148). Jill Rogers Associates Limited.
Study Document
Strategic Marketing Plan For Lemon Thirst Energy Drink
… catchy and clever name. The name is meant to motivate people to buy it to quench their thirst for a refreshment. It encourages customer to act now to quench their thirst instead of later.
The product philosophy is to energize both the brain and the body so ……
References
References
Ahmed, R. R., Vveinhardt, J., Streimikiene, D., & Awais, M. (2016). Mediating and Marketing factors influence the prescription behavior of Physicians: An Empirical Investigation. Amfiteatru Economic Journal, 18(41), 153-167.
Al-Shaar, L., Vercammen, K., Lu, C., Richardson, S., Tamez, M., & Mattei, J. (2017). Health effects and public health concerns of energy drink consumption in the United States: a mini-review. Frontiers in public health, 5, 225.
Barney, J. B., & Hesterly, W. S. (2010). Strategic management and competitive advantage: Concepts and cases (pp. 4-25). Upper Saddle River, NJ: Prentice-Hall.
Freeman, B., Kelly, B., Vandevijvere, S., & Baur, L. (2016). Young adults: beloved by food and drink marketers and forgotten by public health?. Health promotion international, 31(4), 954-961.
Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2012). Strategic management cases: competitiveness and globalization. Cengage Learning.
Kotler, P., & Armstrong, G. (2010). Principles of marketing. Pearson education.
Kunst, A. (2019). Energy drinks consumption: consumers of energy drinks in the United States in 2018. Statista.
Mahajan, S. (2020). Sports And Energy Drinks Market Size & Share Analysis Report, 2019-2026.
Study Document
Recruitment Of Talented Employees
… the organization.
Hiring initiatives need to be specific, targeted, and offer a genuine value proposition—not dissimilar to the effective building blocks of attracting customer to a new product. New hires are interested in salaries which support their lifestyle, are emotionally fulfilling for their needs, and have a … show outward respect for employees on a regular basis, it will lead to a strong and enduring workplace culture as well as positive experience and memories that they will never forget” (Williams & Scott, 2014, par. 5).
Retention and improving the profile of the company for employees …
Retention and improving the profile of the company for employees is a continual work in progress. Again taking inspiration from how companies attract customer, creating a communication feedback loop from employees about the responsibilities they desire and how the company can improve performance in key areas can ……
References
References
Bajic, E. (2013). The 6 steps for retaining good employees. Forbes. Retrieved from:
https://www.forbes.com/sites/elenabajic/2013/07/15/the-6-steps-for-retaining-good- employees/#63a92aa5721f
Fallon, N. (2016). 6 steps for learning how to recruit the best talent. Business News Daily.
Retrieved from: https://www.businessnewsdaily.com/6252-tips-for-recruiters.html
Keller, S. & Meaney, (2017). Attracting and retaining the right talent. McKinsey. Retrieved
from: https://www.mckinsey.com/business-functions/organization/our-insights/attracting - and-retaining-the-right-talent
Williams, D. & Scott, M. (2012). Five ways to retain employees forever. Harvard Business
Review Retrieved from: https://hbr.org/2012/11/five-ways-to-retain-employees
Study Document
Twitter External Internal Analysis Report To CEO
… platforms. That explains why Twitter uses the bird mascot, which is a symbol of freedom (C-147)
1.3.2. The need to express feelings and experience without a character constraint. The popularity of internet and social media devices has allowed social media companies to ensure that their platform is … Value Chain Analysis
3.1 Inbound Logistics and Operations
· It is the main primary activity that adds the most significant value to Twitter's customer.
· Twitter's global platform allows users to instantly share real-time breaking news, clip opinions, and knowledge and can be accessed using desktop or … for new and better ways of conveying their message to the public.
· Twitter programming structure allows for app development and customized user experience.
3.4 Research and Development
· In 2017, research and development accounted for 22.5% of total costs and expenses (C-139).
· Twitter is investing ……
References
References
Thompson, Arthur A.,. (2015). Crafting and Executing Strategy: Concepts and Readings..New York: McGraw-Hill Education, (pp. 138-148)
Study Document
Keller Williams Realty
… to commissions and the best training through their IGNITE and BOLD programs (Larcker & Tayan, 2015). KW Ft. Mitchell is known for its customer service which has allowed the firm to remain competitive with larger brokerages like HUFF in the area, as home buyers know they are … provide IGNITE training to every new sales rep that comes to work at KW, the training does not actually give the reps realistic experience in the field. Many real estate agents who come to KW come because the firm pays a higher commission than HUFF or other … show them the methods that lead to success in closing sales. They should be responsible for promoting a learned approach to messaging with customer, drumming up clients, and making sure that every sales agent is confident in the field and knows what to do in a variety ……
References
References
Chang, S. C., & Lee, M. S. (2007). A study on relationship among leadership, organizational culture, the operation of learning organization and employees' job satisfaction. The learning organization, 14(2), 155-185.
Gerhart, B., & Fang, M. (2015). Pay, intrinsic motivation, extrinsic motivation, performance, and creativity in the workplace: Revisiting long-held beliefs. Annual Review of Organizational Psychology and Organizational Behavior, 2, 489-521
Larcker, D. & Tayan, B. (2015). How important is culture? An inside look at Keller Williams Realty. Rock Center for Corporate Governance at Stanford University Closer Look Series: Topics, Issues and Controversies in Corporate Governance No. CGRP-48. Social Science Research Network.
Meyer, C. B., & Stensaker, I. G. (2006). Developing capacity for change. Journal of Change Management, 6(2), 217–231.
Orpen, C. (1997). The effects of formal mentoring on employee work motivation, organizational commitment and job performance. The Learning Organization, 4(2), 53-60.
Study Document
Walmart Total Rewards Program
… and motivation contribute to overall business outcomes, human resources departments have been challenged with expanding their scope, and looking at the total rewards experience of their companies’ employees. When the links between business strategy, people strategy and total rewards are mapped out, it becomes apparent that getting … structure per employee, allow the company to attract a fairly high caliber of worker who can execute efficiently, while still delivering a reasonable customer service level, and helping the company overcome a fairly poor reputation as an employer. A comprehensive total rewards program is highly likely to ……
References
References
Group Dentistry Now (2019) Walmart introduces first-ever health center, which includes a comprehensive dental clinic. Group Dentistry Now. Retrieved May 7, 2020 from https://groupdentistrynow.com/dso-group-blog/walmart-introduces-first-ever-health-center-which-includes-a-comprehensive-dental-clinic/
Hiles, A. (2009) Tough times demand focus – total rewards strategy. Benefits Quarterly. Vol. 25 (4) 44-47.
Kaplan, S. (2005) Total rewards in action: Developing a total rewards strategy. Benefits & Compensation Digest. Retrieved May 7, 2020 from http://staceykaplan.com/pdf/Stacey_Kaplan_Total_Rewards.pdf
Kaplan, S. (2007) Business strategy, people strategy and total rewards. Benefits & Compensation Digest. Retrieved May 7, 2020 from http://www.staceykaplan.com/pdf/Stacey_Kaplan_Total_Rewards_And_Business_Strategy.pdf
Meyersohn, N. (2019) Walmart will recruit high school students with free SAT prep and $1 a day college tuition. CNN Business. Retrieved May 7, 2020 from https://www.cnn.com/2019/06/04/business/walmart-college-tuition-benefit-high-school-students/index.html
Rumpel, S. & Medcof, J. (2006) Total rewards: Good fit for tech workers. Research Technology Management. Retrieved May 7, 2020 from https://www.researchgate.net/profile/John_Medcof/publication/233718407_Total_Rewards_Good_Fit_for_Tech_Workers/links/5b214c87458515270fc6cfdb/Total-Rewards-Good-Fit-for-Tech-Workers.pdf
Study Document
Health Care Institutional Organization And Management
...Customer experience Health Care Institutional Organization and Management
Question 1: Critical Thinking and Blooms Taxonomy Revised
1. What are the pros and cons of this approach to learning about healthcare?
Bloom’s Taxonomy revised comprises of the following six dimensions as illustrated below:
There are advantages to Revised Bloom’s Taxonomy as an approach to learning about health care. One of the benefits is that it is purposed to enable the educators to ascertain the logical and knowledgeable level at which the individual learners are capable of working. There is also the advantage that it assists the learners to scrutinize further to ask questions that are exceedingly challenging in addition to forming instructions that are purposed at enhancing critical thinking as they endeavor to reach the three highest levels of analysis, synthesis, and evaluation as the learners get prepared to attain such levels. Bloom’s taxonomy is a significantly potent tool that can be effortlessly……
References
References
Booker, M. J. (2007). A roof without walls: Benjamin Bloom’s taxonomy and the misdirection of American education. Academic Questions, 20(4), 347-355.
Jensen, M. C., & Heckling, W. H. (1995). Specific and general knowledge and organizational structure. Journal of applied corporate finance, 8(2), 4-18.
Katzenbach, J. R., & Smith, D. K. (2003). The Wisdom of Teams (lst ed.). New York: First Harper Business.
McGrath, R. G. (2013). The end of competitive advantage: How to keep your strategy moving as fast as your business. Harvard Business Review Press.
Taylor, N., Clay-Williams, R., Hogden, E., Braithwaite, J., & Groene, O. (2015). High performing hospitals: a qualitative systematic review of associated factors and practical strategies for improvement. BMC health services research, 15(1), 244.
Verenna, A. M. A., Noble, K. A., Pearson, H. E., & Miller, S. M. (2018). Role of comprehension on performance at higher levels of Bloom\\\\\\'s taxonomy: Findings from assessments of healthcare professional students. Anatomical sciences education, 11(5), 433-444.
Zelman, W. N., Pink, G. H., & Matthias, C. B. (2003). Use of the balanced scorecard in health care. Journal of health care finance, 29(4), 1-16
Source Link: https://www.researchgate.net/figure/Organizational-Chart-of-Leadership-at-the-Mayo-Clinic-the-parent-organization-changed_fig2_234069825
Study Document
The Cost Effectiveness In Cloud Computing Within An Accounting Organization
… cloud, including infinite and unrestricted storage and powerful analytic tools, system infrastructure software, various accounting applications in addition to enterprise resource management and customer relationship management, play a pivotal role in everyday business operations. Significantly, in the contemporary setting, companies and entrepreneurs in the accounting sector are ……
References
References
Bauer, E., & Adams, R. (2015). Reliability and availability of cloud computing. Hoboken: John Wiley & Sons.
Chang, W. Y., Abu-Amara, H., & Sanford, J. F. (2018). Transforming enterprise cloud services. New York: Springer Science & Business Media.
Chang, V. (Ed.). (2015). Delivery and adoption of cloud computing Services in Contemporary Organizations. IGI Global.
Hsien, W. F., Yang, C. C., & Hwang, M. S. (2016). A Survey of Public Auditing for Secure Data Storage in Cloud Computing. IJ Network Security, 18(1), 133-142.
Jamsa, K. (2016). Cloud computing. New York: Jones & Bartlett Publishers.
Maguire, M., & Delahunt, B. (2017). Doing a thematic analysis: A practical, step-by-step guide for learning and teaching scholars. AISHE-J: The All Ireland Journal of Teaching and Learning in Higher Education, 9(3).
Mehmood, R., Katib, S. S. I., & Chlamtac, I. (2020). Smart Infrastructure and Applications. New York: Springer International Publishing.
Prabhu, C. S. R. (2015). E-governance: concepts and case studies. New Delhi: PHI Learning Pvt. Ltd.
Study Document
Fero Beauty Boutiques
… are regularly changing. Therefore, Fero Beauty will have to ensure that it is up to date and keep up with the constantly changing customer preferences and needs. Secondly, cultural shifts will also impact the company. It will be pivotal for the company to ensure that…[break]…advancement of technology, … keep up with these changes to avoid losing potential clients.
2. Online retail and delivery
Being a physical retail store, Fero Beauty will experience major competition from online stores that sell and deliver products to clients through online transactions. This is becoming a progressively preferable option for ……
References
References
Boone, L. E., & Kurtz, D. L. (2013). Contemporary marketing. Cengage learning.
Jeannet, J. P., & Hennessey, H. D. (2005). Global marketing strategies. New York: Dreamtech Press.
Menon, R. V., Sigurdsson, V., Larsen, N. M., Fagerstrøm, A., & Foxall, G. R. (2016). Consumer attention to price in social commerce: Eye-tracking patterns in retail clothing. Journal of Business Research, 69(11), 5008-5013.
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