Study Document
Technology Management in Pubic Administration Article Review
Pages:2 (463 words)
Sources:1
Subject:Business
Topic:Administration
Document Type:Article Review
Document:#64523912
The finding of this study is consistent with others that over time the organizational culture, communication and culture will also change to reflect the IT foundational elements defined, implemented and eventually engrained into the culture of a public administration office or ministry (Androniceanu, 2009). Realizing this, public administration IT planners and Chief Information officers are designing systems to allow for greater agility and speed to response to citizen's requirements. The study analyzed and reported on by the authors underscore how an IT system must be designed to support transparency to the analytics and reporting level, in conjunction with designing in the specific stakeholder requirements to the screen and field level, in precisely the sequence they are accustomed to working with them (Androniceanu, 2009). The study shows how the Romanian public administration also took the extraordinary step of implementing measures of citizen responsiveness and satisfaction levels for its call centers after changing the culture of its ministries to be more citizen-driven and focused (Androniceanu, 2009).
Conclusion
Technology management has a direct impact on the culture and performance of any public administration ministry or government entity. The analytics, metrics and reporting can quickly change a culture to make it more focused on the needs of citizens and also provide transparency and accountability of performance as well (Androniceanu, 2009).
References
Androniceanu, A. (2009). New Public Management Model based on an Integrated System…
Sample Source(s) Used
References
Androniceanu, A. (2009). New Public Management Model based on an Integrated System using the Informational and Communication Technologies. Administratie Si Management Public, (13), 83-88.
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