Study Document
Communication and Information Technologies That Help E-Commerce Essay
Pages:3 (1043 words)
Sources:3
Subject:Communication
Topic:Effective Communication
Document Type:Essay
Document:#31545106
communication and information technologies that help e-commerce firms to perform work in a virtual work environment. The paper adopts the approach of a consultant tasked with performing SWOT analysis of Amazon. Based on the SWOT analysis of Amazon, the report recommends that the company should adopt DIVA, a group-ware communication and collaboration tool proposed by Sohlenkamp and Chwelos (1994). The model will help Amazon compete with the new e-commerce firms such as Boxed®. The wholesale competitor has efficiently used communication and information technology tools to create a niche in the market.
New communication system: Impact on e-commerce and business communication
Businesses increasingly provide telecommuting facility for their employees. To effectuate this working design, internet and intranet are used as communication sources. To communicate through web-based applications and systems, employees require effective communication skills both formal and informal. The remote working model requires that employees collaborate with the employer through reliable and cost-efficient tool. The impact of these new communication systems is manifold. Time and travel expense of each employee is saved, and the company can hire experts to enhance communication skills. The latest communication systems based on a private intranet of e-commerce companies also help in increasing inter-group proximity in virtual teams. Real-time team communication and work report tracking are also made available through these telecommuting technologies (Cascio, 2000). The information and communication technologies (ICT) also allow e-commerce firms to develop dynamic teams comprising of a multi-skill team members to join work from different locations. Email, voice mail, video conferencing, and messages through social media websites such as Twitter, Facebook, and LinkedIn are also used to communicate for work related matters in virtual work environment. Computer aided design (CAD) and excel spreadsheet are used to communicate the work progress taking place in virtual teams. Following is a SWOT analysis of Amazon that will help identify areas in which Amazon requires improvement.
Amazon SWOT
Strengths: The main strength of Amazon is that the company is a cost leader in the e-commerce retail industry. It has the widest product categories to offer to customers. The economies of scale of Amazon's operations allow the company to offer lowest prices. Amazon's popular offer was "refund the difference." Renowned supply chain: Amazon's supply chain is one of the most renowned in the work of retail shopping. It has the largest number of fulfillment warehouses in all markets that the company operates. Each fulfillment center is strategically located in the geographical areas served by Amazon. Superior IT capabilities: Amazon's information technology capabilities are also superior to the competitors. The company offers transactional security and order status monitoring to its customers. Having an excess server capacity, Amazon also offered cloud computing services. Weaknesses: Amazon uses its leadership in market share as a competitive advantage. The approach leaves the company with zero-margin in several product categories. The…
Sample Source(s) Used
References
Cascio, W.F. (2000). Managing a virtual workplace. The Academy of Management Executive, 14(3), 81-90.
Mims, C. (2013, Nov). How 10 people built a competitor to Amazon.com for $1 million-in 90 days. QUARTZ. Retrieved from: http://qz.com/149811/how-10-people-built-a-competitor-to-amazon-com-for-1-million-in-90-days/
Sohlenkamp, M., & Chwelos, G. (1994, October). Integrating communication, cooperation, and awareness: the DIVA virtual office environment. In Proceedings of the 1994 ACM conference on Computer supported cooperative work (pp. 331-343). ACM. Retrieved from: http://pdf.aminer.org/000/121/938/integrating_communication_cooperation_and_awareness_the_diva_virtual_office_environment.pdf
Appendix I
Related Documents
Study Document
Information Technology IT for Small Businesses
Business Information Technology and the Small Business Information technology has had an impact on all areas of society, including a major impact on the business world. For some small businesses, there is an assumption that information technology is only required for major businesses operating on large scales. In contrast, it is suggested that information technology may be even more important to the small business than it is to the large business. Small
Study Document
Information Technology to Transform a
And this money is required to be raised from the market as the company does not generate this amount of revenue either from profits or from internal accruals. (DeHayes, 2003) 5. What should Tim do now? After taking into account all the known and understood pros and cons, there are some points on which Tim has to take action. These are (i) the manner in which to raise capital needed either
Study Document
Information Technology Amazon.com Situation Analysis
Hence the development of the Open Systems Interconnect (OSI) Model which lead to the development of the Internet and the Ethernet standard and the TCP/IP protocol, both of which nearly the entire Internet runs on today. #9, in what way have phones and computers converged? Why is this convergence occurring? The personal productivity tasks of communication as it relates to the use of telephones and computer systems has long been an
Study Document
Information System/Internet Strategy Information Technology and Internet...
Information System/Internet Strategy Information technology and Internet systems have become such an integrated part of life today that all businesses of any significant size have at least some form of electronic media as part of their daily operations. Indeed, it is difficult to imagine how any business could function without at least an e-mail platform or an electronic database connection. What I have learnt about decision making, the role of information,
Study Document
Information Technology Portfolio Project Humana
The first time that they attempted to build this system they did not follow the life cycle plan and the system ended up failing. Developing a new claims payment system that will talk to and be user friendly with the customer service management system would help to speed up efficiency and enhance quality of all departments within the organization. This streamlining would help the company as a whole to
Study Document
Information Technology and Management of
The potential of the Internet has been acknowledged by UPS and the company has made a commitment to enable global commerce via the Internet. This challenge and the changing needs in terms of customer due to the e-business evolution has UPS looking a variety of business solutions. Analysis Present systems and services are as follows: 1. UPS e-Ventures: A "corporate incubator for UPS that "explores ideas and takes the great ones and