Healthcare Services Healthcare Facility Analysis Case Study

Analysis

The ability to schedule online and also have the ability to view records online significantly increased he patient satisfaction levels, judging from how much happier the families seemed to be to get into see the physicians. This same location had in years past been run with completely manually-driven systems and it was common to wait 90 minutes to see a doctor. That was painful and there was this continually re-looping video of Alaska travel videos one of the physicians brought back from vacation. It was an oppressive, boring environment that put internal efficiency at the center of focus for the clinic, not the patient. Now with the online scheduling system and the feedback on what has changed in a medical record, patients appear to be much more satisfied with the result. The staff is also seems to have a higher level of morale as they have much greater control over their own time and aren't either apologizing for the doctors being late or having to fend off angry patients. Overall morale is also up because the supervisors in the office say they can get much more done with so fewer distractions and dissatisfaction about wait times. The better the alignment of patient expectations to experiences, the more efficient a medical facility can function as it can focus on streamlining only the most critical process areas to serve patients (Navarro-Espigares, Torres, 2011).

Conclusion

The addition of two key technologies and the redefining of processes within the local clinic, a spin-off of a major hospital locally, has been very successful. Integrating an online scheduling application and support for selective medical updates has made the clinic a much more efficient and patient-centered facility. In addition, the morale of the staff has increased as they have much greater control over their work as well. Finally the patients are also being turned around within 30 minutes instead of the 90 minute turnaround which was typical in the past. All of these factors have also significantly helped to increase the number of patients now relying on this clinic, which is staging a comeback.

References

Navarro-Espigares, J., & Torres, E.. (2011). Efficiency and quality in health services: a crucial link. The Service Industries Journal, 31(3), 385.

Qu, X., Rardin, R., & Williams, J.. (2011). Single vs. hybrid time horizons for open access scheduling. Computers & Industrial Engineering, 60(1), 56.

Sibona, C., Walczak, S., Brickey, J., & Parthasarathy, M.. (2011). Patient perceptions of electronic medical…