Research Article Essays (Examples)
Study Document
Customer Service In The Telecoms Industry
…
In the study by Lai, Griffin and Babin (2009) entitled “How quality, value, image, and satisfaction create loyalty at a Chinese telecom,” the research used an integrative model to assess the relationship between multiple variables related to consumers’ experience of telecoms in China. The research conducted a survey of 118 Chinese telecommunications customers and found that service quality has a direct impact on value perception. Value and customer … the extent to which the customer would be loyal to the firm. Corporate image perceptions were also found to impact customer satisfaction. The research were able to conclude that customer satisfaction and service quality do make a substantial difference in determining whether customers will be retained or … customers will be retained or not.
Kim, Park and Jeong (2004) examined how a Korean telecommunications company focused on retaining customers in their article entitled “The effects of customer satisfaction and switching……
References
References
Angelova, B., & Zekiri, J. (2011). Measuring customer satisfaction with service quality using American Customer Satisfaction Model (ACSI Model). International journal of academic research in business and social sciences, 1(3), 232. Retrieved from http://hrmars.com/admin/pics/381.pdf
Boohene, R., & Agyapong, G. K. (2011). Analysis of the antecedents of customer loyalty of telecommunication industry in Ghana: The case of Vodafone (Ghana). International Business Research, 4(1), 229-240. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.662.3208&rep=rep1&type=pdf
Chu, P. Y., Lee, G. Y., & Chao, Y. (2012). Service quality, customer satisfaction, customer trust, and loyalty in an e-banking context. Social Behavior and Personality: an international journal, 40(8), 1271-1283.
Lai, F., Griffin, M., & Babin, B. J. (2009). How quality, value, image, and satisfaction create loyalty at a Chinese telecom. Journal of business research, 62(10), 980-986. Retrieved from shorturl.at/BMTY7
Lee, H. S. (2013). Major moderators influencing the relationships of service quality, customer satisfaction and customer loyalty. Asian Social Science, 9(2), 1. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.428.6730&rep=rep1&type=pdf
Liu, C. T., Guo, Y. M., & Lee, C. H. (2011). The effects of relationship quality and switching barriers on customer loyalty. International Journal of Information Management, 31(1), 71-79.
Khatibi, A. A., Ismail, H., & Thyagarajan, V. (2002). What drives customer loyalty: An analysis from the telecommunications industry. Journal of Targeting, Measurement and Analysis for Marketing, 11(1), 34-44. Retrieved from https://link.springer.com/content/pdf/10.1057/palgrave.jt.5740065.pdf
Kim, M. K., Park, M. C., & Jeong, D. H. (2004). The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services. Telecommunications policy, 28(2), 145-159. Retrieved from shorturl.at/imDEX
Study Document
Emerging Definitions Of Leadership In Higher Education
The article by Eddy and VanDerLinden (2006) looks at how alternative definitions of leadership are replacing traditional leadership concepts. Specifically, the authors assess emerging definitions … assess emerging definitions of leadership in terms of how community college administrators self-identify as leaders. Using a survey method to collect data, the research asked respondents to identify their definition of leadership. The purpose was to see if they viewed leadership in terms of their position at … purpose was to see if they viewed leadership in terms of their position at the college or in terms of other variables.
The research noted that, traditionally, these colleges have been described as bureaucratic in nature, with positional leadership serving as the main type, but today administrators … their sense of leadership, instead of just referring to their position in the college as being the source of definition for leadership.
The research sampled 682 respondents across……
References
References
Chliwniak, L. (1997). Higher education leadership: Analyzing the gender gap, ASHE-ERIC Higher Education Report, 25 (4). Washington DC: ASHE.
Eddy, P. L., & VanDerLinden, K. E. (2006). Emerging Definitions of Leadership in Higher Education: New Visions of Leadership or Same Old “Hero” Leader? Community College Review, 34(1), 5–26.
O'Banion, T. (1997). A learning college for the 21st century. Phoenix, AZ: American Council on Education Oryx Press Series on Higher Education.
Peterson, M. (1997). Using contextual planning to transform institutions. In M. Peterson, D. Dill, L. A. Mets, & Associates (Eds.), Planning and management for a changing environment, 127-157. San Francisco: Jossey-Bass Publishers.
Townsend, B. K., & Twombly, S. B. (1998). A feminist critique of organizational change in the community college. In. J. S. Levin (Ed.), Organizational change in the community college: A ripple or a sea change?, pp. 77-85. New Directions for Community Colleges. San Francisco: Jossey-Bass Publishers.
Study Document
Stem Cell Transplants Treat Alzheimers And Parkinsons Disease
… therapy for those with Parkinson’s disease. But lifestyle changes, approved drugs, and surgical operations can be recommended to address symptoms. Nevertheless, stem cell research has shown a lot of promise in helping to restore and regenerate destroyed brain tissues and is, therefore, currently being tested to help … approach in the treatment of Alzheimer’s and Parkinson’s diseases. It also investigates the possible drawbacks of using the approach.
Introduction
Expectations from medical research to come up with a breakthrough treatment for the most widely-occurring neurodegenerative ailments in the French population, namely, Parkinson's Disease (PD) and Alzheimer's … the disease impacting around one to two percent of individuals aged above 70 years. While its causes are yet to be determined, several research scholars claim the disease emerges as a reaction to non-genetic…[break]…pathways include paracrine effects, immune-modulation, differentiation, and proliferation. Pre-clinical body of research on stem cells shows that the benefits and……
References
References
Alzheimer’s Association. (2015). 2015 Alzheimer\\\\'s disease facts and figures. Alzheimer\\\\'s & Dementia, 11(3), 332-384. doi:10.1016/j.jalz.2015.02.003.
Bali, P., Lahiri, D., Banik, A., Nehru, B., & Anand, A. (2017). Potential for Stem Cells Therapy in Alzheimer’s Disease: Do Neurotrophic Factors Play Critical Role? Current Alzheimer Research, 14(2), 208-220. doi:10.2174/1567205013666160314145347
Goodarzi, P., Aghayan, H. R., Larijani, B., Soleimani, M., Dehpour, A. R., Sahebjam, M., … Arjmand, B. (2015). Stem cell-based approach for the treatment of Parkinson\\\\'s disease. Medical journal of the Islamic Republic of Iran, 29, 168.
Herberts, C. A., Kwa, M. S., & Hermsen, H. P. (2011). Risk factors in the development of stem cell therapy. Journal of Translational Medicine, 9(1). doi:10.1186/1479-5876-9-29
Hwang, S., Gill, S., Pathak, S., & Subramanian, S. (2018, March 30). A Comparison of Stem Cell Therapies for Parkinson Disease | Published in Georgetown Medical Review. Retrieved June 11, 2019, from https://gmr.scholasticahq.com/article/3420-a-comparison-of-stem-cell-therapies-for-parkinson-disease
Railton, D. (2019, February 18). Stem cells: Therapy, controversy, and research. Retrieved June 11, 2019, from https://www.medicalnewstoday.com/articles/200904.php
The Research Journal. (2017, September 20). Alzheimer\\\\'s and Parkinson\\\\'s - the current state of research. Retrieved June 11, 2019, from https://www.pasteur.fr/en/research-journal/reports/alzheimer-s-and-parkinson-s-current-state-research
Study Document
Starbucks Corporation Operational Sustainability
… the biggest coffee roasters in the world and serves millions of patrons every day from its 30,000 plus stores around the globe. This article looks at how Starbucks has approached and operationalized the concept of sustainability.
Social Sustainability
In 2016, Starbucks floated a sustainability bond with the ……
References
References
Bruhn-Hansen, S. (2012). Corporate Social Responsibility–A case study of Starbucks’ CSR: communication through its corporate website. Unpublished master’s thesis, Illinois State University. Retrieved from http://pure. au. dk/portal/files/45282206/ba_thesis. pdf.
Harnrungchalotorn, S., & Phayonlerd, Y. (2016). Starbucks with Corporate Social Responsibility (CSR):“How Starbucks succeeds in a business world with CSR” (Doctoral dissertation, Master Thesis. Faculty Board of Economic Sciences, Communication and IT Business Administration).
Juneja, P. (2018). PESTLE Analysis of Starbucks. Retrieved November 21, 2019, from https://www.managementstudyguide.com/swot-analysis-of-unilever.htm .
Khalamayzer, A. (2017, November 16). How Starbucks brewed a stronger sustainability bond. Retrieved November 21, 2019, from https://www.greenbiz.com/article/how-starbucks-brewed-stronger-sustainability-bond .
Steven Li. (2019, July 5). Is Starbucks actually serious about environmental sustainability? Retrieved November 21, 2019, from https://therising.co/2019/07/05/is-starbucks-actually-serious-about-environmental-sustainability/ .
Sustainalytics. (2019). Second-Party Opinion Starbucks Sustainability Bond. Sustainalytics Second-Party Opinion Review.
Study Document
Aging Workforce
...Research article How Managers Can Address Risks of an Aging Workforce
Abstract
This paper examines the effects of the aging workforce on companies and how managers should address the issue. It identifies the risks associated with an aging workforce, looks at the challenges that this issue brings for managers, offers solutions and recommendations for what managers can do to address these risks and challenges, discusses ergonomic issues and how to face resistance within the organization when changes are inevitably made to accommodate the aging workforce so as to enhance their performance and maximize their potential. It also looks at the positive side of having an aging workforce and why more people should work later in life and why managers should embrace this trend.
Keywords: aging workforce, managing aging workers, generational gap workplace
Introduction
The workforce is aging in the 21st century (Heggeness, Carter-Johnson, Schaffer, & Rockey, 2016). An aging workforce presents certain……
References
References
Burtless, G., & Quinn, J. F. (2002). Is working longer the answer for an aging workforce? Working Papers in Economics, 82.
Ciutiene, R., & Railaite, R. (2015). Age management as a means of reducing the challenges of workforce aging. Engineering Economics, 26(4), 391-397.
Heggeness, M. L., Carter-Johnson, F., Schaffer, W. T., & Rockey, S. J. (2016). Policy implications of aging in the NIH-funded workforce. Cell Stem Cell, 19(1), 15-18.
Koh, T. Y., Rowlinson, S., & Pollock, S. (2019). Dealing with Ageing Workforce in the Hong Kong Construction Industry: an Initial Exploration. Proceedings of the Creative Construction Conference (2019) 091
Lassila, S. (2019). Managing Risks of an Aging Workforce. Construction Executive, 2020. Retrieved from https://constructionexec.com/article/managing-risks-of-an-aging-workforce
Perry, L. S. (2010). Designing the workplace for the aging workforce. White paper, Zurich in North America, Retrieved December, 20, 2010.
Schwartz, J., Monahan, K., Hatfield, S. & Anderson, S. (2018). No time to retire redesigning work for our aging workforce. Deloitte.
Streb, C. K., Voelpel, S. C., & Leibold, M. (2008). Managing the aging workforce:: Status quo and implications for the advancement of theory and practice. European management journal, 26(1), 1-10.
Study Document
Swapping The Studio Based Pedagogy For Online Learning
… that suggests design educators need to adapt their pedagogy and embrace the digital online interactions approach to design education. The arguments from the research are sufficient to show that students are digital natives and want education that embraces their digital awareness and allows them to utilize digital ……
References
References
Fleischmann, K. (2013). Big Bang Technology: What's Next in Design Education, Radical Innovation or Incremental Change?. Journal of Learning Design, 6(3), 1-17.
Justice, L. (2019). The Future of Design Education. Design Management Review, 30(1), 33-37.
Mayadas, A. F., Bourne, J., & Bacsich, P. (2009). Online education today. Science, 323(5910), 85-89.
Souleles, N. (2015). Elearning in art and design: the elephant in the room. In 9th International Technology, Education and Development Conference (pp. 6659-6665).
Vaughan, S., Austerlitz, N., Blythman, M., Grove-White, A., Jones, B. A., Jones, C. A.,... & Shreeve, A. (2008). Mind the gap: Expectations, ambiguity and pedagogy within art and design higher education. In The student experience in art and design higher education: Drivers for change (pp. 125-148). Jill Rogers Associates Limited.
Study Document
Peace Efforts Of The American Friends Committee War Relief USA
...Research article How the Quakers Opposed the Detainment of Japanese Americans during WWII
The American Friends Service Committee (AFSC), the co-beneficiary of the Nobel Peace Prize in 1947, was established in Philadelphia by individuals from the Religious Society of Friends (i.e., the Quakers) in Spring 1917. The link between AFSC and the Religious Society of Friends was always tenuous, as the activism of the organization was something universal that many non-Quakers around the world could celebrate, while the actual tenets of Quakerism were not nearly as popular as the peace movement that the Religious Society of Friends took part in. Initially, the goals of the committee were limited; however, over the 20th century, the AFSC embraced pacifism and began taking part in the fight for peace (Ingle, 2016). The AFSC essentially helped to support and come to the aid of the victims of war, whether they were Jewish, Russian, European, African, etc.……
References
References.
Franklin, S. (2020). American Friends Service Committee. Retrieved from https://www.mtsu.edu/first-amendment/article/1167/american-friends-service-committee
Frost, J. W. (1992). " Our Deeds Carry Our Message": The Early History of the American Friends Service Committee. Quaker History, 81(1), 1-51.
Ingle, H.L., (2016). "Truly Radical, Non-violent, Friendly Approaches": Challenges to the American Friends Service Committee. Quaker History 105(1), 1-21. DOI:10.1353/qkh.2016.0004.
Mechling, E. W., & Mechling, J. (1992). Hot pacifism and cold war: The American friends service committee's witness for peace in 1950s America. Quarterly Journal of Speech, 78(2), 173-196.
The Nobel Prize. (2020). American Friends Service Committee. Retrieved from https://www.nobelprize.org/prizes/peace/1947/friends-committee/facts/
Weir, A. (2014). Against Our Better Judgment. IN: CreateSpace.
Study Document
Why College Athletes Should Be Paid
… paying college athletes, so as to strongman the opposing argument. Then, a recommendation will be made, wherein my argument is backed with the research and the counterarguments are refuted in turn.
Why College Athletes Should be Paid
De Piccioto (2019) notes that college athletics generates a tremendous ……
References
References
Bokat-Lindell, S. (2019). Should College Athletes Be Allowed to Get Paid? Retrieved From https://www.nytimes.com/2019/10/01/opinion/california-student-athletes-paid.html
De Piccioto, E. (2019). Should College Athletes Get Paid? Retrieved From https://www.theperspective.com/debates/sports/college-athletes-get-paid/
Gaydos, R. (2019). California governor signs bill allowing college athletes to capitalize on image, name and likeness. Retrieved From https://www.foxnews.com/sports/ncaa-paid-players-california-bill-law
Lemmons, M. (2017). College Athletes Getting Paid? Here Are Some Pros And Cons. Retrieved From https://www.huffpost.com/entry/college-athletes-getting-paid-here-are-some-pros-cons_b_58cfcee0e4b07112b6472f9a
Siegfried, J. J. (2015). The Case for Paying College Athletes. American Economic Association, 29(1), 115-138. Retrieved From https://www.aeaweb.org/articles?id=10.1257/jep.29.1.115
Yankah, E. (2015). Why N.C.A.A. Athletes Shouldn’t Be Paid. Retrieved From https://www.newyorker.com/sports/sporting-scene/why-ncaa-athletes-shouldnt-be-paid
Study Document
The Assassination Of Qassem Soleimani The Iranian General
… gains that promote international security. Such a stance has been assumed by international law regarding the responsibility of the states in the Draft article on Responsibility of States for International Wrongful Acts.
Effect of Soleimani's assassination
Soleiman was in charge of the Quds force, and extension of ……
References
References
Jahanbani, N. (2020). Beyond Soleimani: Implications for Iran\\\\\\\\\\\\'s Proxy Network in Iraq and Syria. CTC Perspectives.
Vladeck, S. I. (2004). Emergency Power and the Militia Acts. Yale LJ, 114, 149.
Brands, H. (2019). Why America Can\\\\\\\\\\\\" t Quit the Middle East. Hoover Institution, 21.
Tillman, S. P. (1982). The United States in the Middle East: Interests and Obstacles (Vol. 82). Bloomington: Indiana University Press.
Terry, J. P. (1986). Countering State-Sponsored Terrorism: A Law-Policy Analysis. Naval L. Rev., 36, 159.
Maogoto, J. N. (2003). War on the enemy: self-defense and state-sponsored terrorism. Melb. J. Int\\\\\\\\\\\\'l L., 4, 406.
Lillich, R. B., & Paxman, J. M. (1976). State Responsibility for Injuries to Aliens Occasioned by Terrorist Activities. Am. U.L. Rev., 26, 217.
Parker, C. & Noack, R. (2020, January 2). Iran has invested in allies and proxies across the Middle East. Here\\\\\\\\\\\\'s where they stand after Soleimani\\\\\\\\\\\\'s death. Washington Post. Retrieved from https://www.washingtonpost.com/world/2020/01/03/iran-has-invested-allies-proxies-across-middle-east-heres-where-they-stand-after-soleimanis-death/
Study Document
Impact Of Divorce To Children
… Røysamb, Holmen, & Tambs, 2006).
The independent variables for this study were divorce and parental distress. These two variables were selected because the research wanted to establish the effect of divorce on adolescents and compare it to those of adolescents whose parents had not divorced or separated. … were symptoms of anxiety and depression (SCL-5), subjective well-being (SWB), academic performance, conduct, and dissatisfaction. Academic, conduct, and dissatisfaction were school-related problems. The research wanted to determine the effects of divorce on Scandinavian adolescents for these five variables and compare them to those od adolescents whose parents … adolescents for these five variables and compare them to those od adolescents whose parents did not have a divorce. This would allow the research to determine if there is any effect on the lives of an adolescent based on the divorce of the parents.
In this study, … determine if there is any……
References
References
Størksen, I., Røysamb, E., Holmen, T. L., & Tambs, K. (2006). Adolescent adjustment and well being: effects of parental divorce and distress. Scandinavian journal of psychology, 47(1), 75-84.
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