Behavior Management Essays (Examples)
Study Document
Customer Service In The Telecoms Industry
...Behavior management The Telecoms Industry
In the study by Lai, Griffin and Babin (2009) entitled “How quality, value, image, and satisfaction create loyalty at a Chinese telecom,” the researchers used an integrative model to assess the relationship between multiple variables related to consumers’ experience of telecoms in China. The researchers conducted a survey of 118 Chinese telecommunications customers and found that service quality has a direct impact on value perception. Value and customer satisfaction, moreover, were found to determine the extent to which the customer would be loyal to the firm. Corporate image perceptions were also found to impact customer satisfaction. The researchers were able to conclude that customer satisfaction and service quality do make a substantial difference in determining whether customers will be retained or not.
Kim, Park and Jeong (2004) examined how a Korean telecommunications company focused on retaining customers in their article entitled “The effects of customer satisfaction and……
References
References
Angelova, B., & Zekiri, J. (2011). Measuring customer satisfaction with service quality using American Customer Satisfaction Model (ACSI Model). International journal of academic research in business and social sciences, 1(3), 232. Retrieved from http://hrmars.com/admin/pics/381.pdf
Boohene, R., & Agyapong, G. K. (2011). Analysis of the antecedents of customer loyalty of telecommunication industry in Ghana: The case of Vodafone (Ghana). International Business Research, 4(1), 229-240. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.662.3208&rep=rep1&type=pdf
Chu, P. Y., Lee, G. Y., & Chao, Y. (2012). Service quality, customer satisfaction, customer trust, and loyalty in an e-banking context. Social Behavior and Personality: an international journal, 40(8), 1271-1283.
Lai, F., Griffin, M., & Babin, B. J. (2009). How quality, value, image, and satisfaction create loyalty at a Chinese telecom. Journal of business research, 62(10), 980-986. Retrieved from shorturl.at/BMTY7
Lee, H. S. (2013). Major moderators influencing the relationships of service quality, customer satisfaction and customer loyalty. Asian Social Science, 9(2), 1. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.428.6730&rep=rep1&type=pdf
Liu, C. T., Guo, Y. M., & Lee, C. H. (2011). The effects of relationship quality and switching barriers on customer loyalty. International Journal of Information Management, 31(1), 71-79.
Khatibi, A. A., Ismail, H., & Thyagarajan, V. (2002). What drives customer loyalty: An analysis from the telecommunications industry. Journal of Targeting, Measurement and Analysis for Marketing, 11(1), 34-44. Retrieved from https://link.springer.com/content/pdf/10.1057/palgrave.jt.5740065.pdf
Kim, M. K., Park, M. C., & Jeong, D. H. (2004). The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services. Telecommunications policy, 28(2), 145-159. Retrieved from shorturl.at/imDEX
Study Document
Chronic And Acute Asthma
...Behavior management Overview
According to Vasileiadis, Alevrakis, Amepelioti, Vigionas, Rovina, and Koutsoukou (2019), asthma happens to be rather common. Although it could be deemed a minor health concern amongst some people, the condition could be life-threatening for others – especially in relation to asthma attacks. It should be noted, from the onset, that “an acute asthma attack occurs in the midst of the chronic disease of asthma” (U.S. National Library of Medicine, 2019). Asthma does not have a cure. This effectively means that for those with the condition, the relevance of working closely with a qualified medical professional in tracking (and responding to) symptoms cannot be overstated.
Discussion
According to Lynn (2015), there are various physiologic factors involved in as far as asthma is concerned. From a general perspective, at the time of the asthma exacerbation (i.e. an asthma attack), the inflammation as well as swelling of the airways becomes apparent. While……
References
References
Austen, F. & Lichtenstein, L.M. (Eds.). (2013). Asthma: Physiology, Immunopharmacology, and Treatment. New York, NY: Elsevier.
Higgins, J.C. (2003). The ‘Crashing Asthmatic’. Am Fam Physician, 67(5), 997-1004.
Lynn, S. (2015). Understanding Asthma Pathophysiology, Diagnosis, and Management. Retrieved from https://www.americannursetoday.com/wp-content/uploads/2015/07/ant7-Asthma-622.pdf
National Heart, Lung, and Blood Institute – NHLBI (2019). Asthma. Retrieved from https://www.nhlbi.nih.gov/health-topics/asthma
U.S. National Library of Medicine (2019). Allergic Asthma. Retrieved from https://ghr.nlm.nih.gov/condition/allergic-asthma#genes
Vasileiadis, I., Alevrakis, E., Amepelioti, S., Vigionas, D., Rovina, N. Koutsoukou, A. (2019). Acid-Base Disturbances in Patients with Asthma: A Literature Review and Comments on Their Pathophysiology. J Clin Med., 8(4), 563-567.
Study Document
Drug Therapy Vs Animal Therapy
… world. What is more worrisome is that there are alternative methods of treatment that can be used—such as animal assisted therapy or cognitive behavior therapy (Korry, 2015). This paper will discuss whether a drug-therapy heavy approach to treating poor and foster care children with mental health issues … others, they are more likely to develop dependencies on chemical substances than other children. It is much like adolescents who engage in risky behavior, such as smoking marijuana or having premarital sex—they are more likely to end up teenage parents or addicted to some form of drugs. ……
References
References
Broaddus, M. E. (2017). A Demonstration Project to Address Juvenile Drug Addiction.
Graduate Thesis, Bellarmine.
Korry, E. (2015). California Moves To Stop Misuse Of Psychiatric Meds In Foster Care.
Retrieved from https://www.npr.org/sections/health-shots/2015/09/02/436350334/california-moves-to-stop-misuse-of-psychiatric-meds-in-foster-care
Kutz, G. D. (2011). Foster Children: HHS Guidance Could Help States Improve
Oversight of Psychotropic Prescriptions: Testimony Before the Subcommittee on Federal Financial Management, Government Information, Federal Services, and International Security, Committee on Homeland Security and Governmental Affairs, US Senate. US Government Accountability Office.
National Foster Youth Institute. (2017). Aging out of foster care. Retrieved from
https://www.nfyi.org/51-useful-aging-out-of-foster-care-statistics-social-race-media/
Improve your studying and writing skills
We have over 150,000+ study documents to help you.
Sign Up for FREE
