African American Essays (Examples)
Study Document
Customer Service In The Telecoms Industry
...African american The Telecoms Industry
In the study by Lai, Griffin and Babin (2009) entitled “How quality, value, image, and satisfaction create loyalty at a Chinese telecom,” the researchers used an integrative model to assess the relationship between multiple variables related to consumers’ experience of telecoms in China. The researchers conducted a survey of 118 Chinese telecommunications customers and found that service quality has a direct impact on value perception. Value and customer satisfaction, moreover, were found to determine the extent to which the customer would be loyal to the firm. Corporate image perceptions were also found to impact customer satisfaction. The researchers were able to conclude that customer satisfaction and service quality do make a substantial difference in determining whether customers will be retained or not.
Kim, Park and Jeong (2004) examined how a Korean telecommunications company focused on retaining customers in their article entitled “The effects of customer satisfaction and……
References
References
Angelova, B., & Zekiri, J. (2011). Measuring customer satisfaction with service quality using American Customer Satisfaction Model (ACSI Model). International journal of academic research in business and social sciences, 1(3), 232. Retrieved from http://hrmars.com/admin/pics/381.pdf
Boohene, R., & Agyapong, G. K. (2011). Analysis of the antecedents of customer loyalty of telecommunication industry in Ghana: The case of Vodafone (Ghana). International Business Research, 4(1), 229-240. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.662.3208&rep=rep1&type=pdf
Chu, P. Y., Lee, G. Y., & Chao, Y. (2012). Service quality, customer satisfaction, customer trust, and loyalty in an e-banking context. Social Behavior and Personality: an international journal, 40(8), 1271-1283.
Lai, F., Griffin, M., & Babin, B. J. (2009). How quality, value, image, and satisfaction create loyalty at a Chinese telecom. Journal of business research, 62(10), 980-986. Retrieved from shorturl.at/BMTY7
Lee, H. S. (2013). Major moderators influencing the relationships of service quality, customer satisfaction and customer loyalty. Asian Social Science, 9(2), 1. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.428.6730&rep=rep1&type=pdf
Liu, C. T., Guo, Y. M., & Lee, C. H. (2011). The effects of relationship quality and switching barriers on customer loyalty. International Journal of Information Management, 31(1), 71-79.
Khatibi, A. A., Ismail, H., & Thyagarajan, V. (2002). What drives customer loyalty: An analysis from the telecommunications industry. Journal of Targeting, Measurement and Analysis for Marketing, 11(1), 34-44. Retrieved from https://link.springer.com/content/pdf/10.1057/palgrave.jt.5740065.pdf
Kim, M. K., Park, M. C., & Jeong, D. H. (2004). The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services. Telecommunications policy, 28(2), 145-159. Retrieved from shorturl.at/imDEX
Study Document
Sociology Law And Identity
… familiar gesture in western culture to indicate OK with the thumb and the index finger joined to form a circle, in some Latin american countries, it's considered to be an insulting and obscene connotation (Renteln, 2004, 12). For the average westerner, this gesture is an indication of ……
References
References
Renteln, A. D. (2004). The cultural defense. Oxford University Press.
Study Document
The Epic Of Gilgamesh Analysis
… a trapper, who reported him to Gilgamesh as one who is…[break]…is a common feature of many ancient civilizations like the Egyptians, Greeks, Romans, african, etc. The Mesopotamians also believed in the justice system of the gods and would rather go make their complaints to their god than ……
References
Works Cited
Abusch, T. \\\\\\\\\\\\"The Development and Meaning of the Epic of Gilgamesh: An Interpretive Essay.\\\\\\\\\\\\" Journal of the American Oriental Society, vol. 121, 2001, pp. 614-622, doi:10.2307/606502. Retrieved from: https://sci-hub.tw/https://doi.org/10.2307%2F606502
Al-Rawi. F. N. H., and A. R. George. \\\\\\\\\\\\"Back to The Cedar Forest: The Beginning and End of Tablet V of The Standard Babylonian Epic of Gilgameš.\\\\\\\\\\\\" Journal of Cuneiform Studies, vol. 66, 2014, pp. 69-90, doi:10.5615/jcunestud.66.2014.0069. Retrieved from: https://sci-hub.tw/https://doi.org/10.5615%2Fjcunestud.66.2014.0069
Christman, J. \\\\\\\\\\\\"The Gilgamesh Complex: The Quest for Death Transcendence and the Killing of Animals.\\\\\\\\\\\\" Society & Animals, vol. 16, 2008, pp. 297-315, doi:10.1163/156853008x357649. Retrieved from: sci-hub.tw/10.1163/156853008X357649
Dickson, Keith. “Looking at the Other in ‘Gilgamesh.’” Journal of the American Oriental Society, vol. 127, no. 2, 2007, pp. 171–182. JSTOR, www.jstor.org/stable/20297248.
George, Andrew R. \\\\\\\\\\\\"The Mayfly on the River: Individual and collective destiny in the Epic of Gilgamesh.\\\\\\\\\\\\" KASKAL: Rivista di storia, ambienti e culture del Vicino Oriente Antico, vol. 9, 2012, pp. 227-242. Retrieved from: https://eprints.soas.ac.uk/15817/1/Kaskal_9%20227-242%20George.pdf
Khan, Anika. “Gilgamesh and medicine’s quest to conquer death.” Hektoen international: A Journal of Medical Humanities, vol. 11, no.4, June 2019, Highlighted in Frontispiece pp. 1-3.
Kline, J. \\\\\\\\\\\\"The Oldest Story, the Oldest Fear, the Oldest Fool: The Religious Dimension ofThe Epic of Gilgamesh.\\\\\\\\\\\\" Jung Journal, vol. 10, no.2, 2016, 24 – 36, doi:10.1080/19342039.2016.1157411. Retrieved from: https://sci-hub.tw/https://doi.org/10.1080/19342039.2016.1157411
Study Document
Comparing Haiti Jamaica And Puerto Rico
… central to culture, custom, and identity. The peasnatry adapted the religion of the oppressor to serve their own needs, and to resist their african traditions from being subsumed by Catholicism (Laguerre 36). Voodoo has borrowed continually from the religions and customs of the colonial powers, enabling the ……
References
Works Cited
Dubois, Laurent. “Fire in the Cane,” in Avengers of the New World, Cambridge: Harvard University Press, 2007.
Geggus, David. “The Caribbean in the Age of Revolution.”
Godreau, Isar P., Cruz, Mariolga Reyes, Ortiz, Mariluz, et al. “The Lessons of Slavery: Discourses of Slavery, Mestizaje, and Blanqueamiento in an Elementary School in Puerto Rico.” American Ethnologist, Vol. 35, No. 1, 2008, pp. 115-135.
Laguerre, Michael. “The Place of Voodoo in the Social Structure of Haiti.” Caribbean Quarterly, Vol. 19, No. 3, 1973, pp. 36-50.
Mintz, Sidney Three Ancient Colonies: Caribbean Themes and Variations, Harvard University Press, 2012.
Safa, Helen. “The Matrifocal Family and Patriarchal Ideology in Cuba and the Caribbean,” Journal of Latin American Anthropology, Vol. 10, No.2, 2005.
Stinchcombe, Arthur. “Planter power, Freedom, and Oppression of Slaves in 18th century Caribbean”, from Sugar Island Slavery in the Age of Enlightenment, Princeton University Press, pp. 125-158.
Stinchcombe, Arthur. “Race as a Social Boundary: Free Colored versus Slaves and Blacks,” from Sugar Island Slavery in the Age of Enlightenment, Princeton University Press, pp. 159-172.
Study Document
Black Lives Matter And MLK
...African american Watching the video, I felt that I was seeing how real people responded to the Ferguson case and other cases of oppression and injustice—and it was different than just reading these people’s tweets on Twitter or looking at their profiles on social media. It was like seeing the real person behind the digital veneer and I realized that these protestors and the people in the Black Lives Matter are real people, with real feelings. I could hear the emotion in their voices and that made a lot of difference to me. When these members of Black Lives Matter are reading their tweets that they put out in response to the harassment and killings of blacks by white officers, I could see and feel the pain and anger that these people were going through—it was actually quite powerful to see them reading their tweets in the video. It gave a really……
References
Resources
https://www.nytimes.com/video/us/100000003841604/blacktwitter-after-ferguson.html
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